def format_date_tz(date, tz=None):
if isinstance(date, str):
date = datetime.strptime(date, "%Y-%m-%d %H:%M:%S").replace(tzinfo=pytz.utc)
if tz is None:
tz = pytz.timezone(tools.detect_server_timezone())
f = tools.DEFAULT_SERVER_DATETIME_FORMAT
return tools.server_to_local_timestamp(date, f, f, tz)
# GNU Affero General Public License for more details.
#
# You should have received a copy of the GNU Affero General Public License
# along with this program. If not, see <http://www.gnu.org/licenses/>.
#
##############################################################################
import time
from datetime import datetime, timedelta
from osv import fields, osv
from crm import crm
from openerp import tools
import pytz
tzlocal = pytz.timezone(tools.detect_server_timezone())
AVAILABLE_STATES = [
('draft', 'Черновик'),
('agreement', 'Согласование'),
('approval', 'Утверждение'),
('appointment', 'Назначение ответственного'),
('adoption_in_work', 'Принятие в работу'),
('in_the_work', 'В работу'),
('closed', 'Вакансия закрыта'),
('completion_agr', 'На доработку(Согласование)'),
('completion_app', 'На доработку(Утверждение)'),
('completion_adop', 'На доработку(Принятие в работу)'),
('cancel', 'Отменена')
]
def format_date_tz(date, tz=None):
if isinstance(date, str):
date = datetime.strptime(date, "%Y-%m-%d %H:%M:%S").replace(tzinfo=pytz.utc)
if tz is None:
tz = pytz.timezone(tools.detect_server_timezone())
return tz.normalize(date).strftime('%Y-%m-%d %H:%M:%S')
def support(self, **kwargs):
def dict_to_str(title, dictvar):
ret = "\n\n%s" % title
for field in dictvar:
ret += "\n%s" % field
return ret
_TECHNICAL = ['show_info', 'view_from', 'view_callback'] # Only use for behavior, don't stock it
_BLACKLIST = ['id', 'create_uid', 'create_date', 'write_uid', 'write_date', 'user_id', 'active'] # Allow in description
_REQUIRED = ['mobile', 'customer_first_name', 'customer_second_name' ,'description'] # Could be improved including required from model
post_file = [] # List of file to add to ir_attachment once we have the ID
post_description = [] # Info to add after the message
# Values field is initialized with defaults
values = {
'user_id': SUPERUSER_ID,
'date': str(datetime.utcnow()),
'create_date_n': str(datetime.utcnow()),
'state':'new',
'claimcateg': 'comment',
'country_key':194,
'delay_open_notified':False,
'delay_assigned_notified':False,
'delay_solved_notified':False,
}
for field_name, field_value in kwargs.items():
if hasattr(field_value, 'filename'):
if field_name=="attachment":
values[field_name] = base64.encodestring(field_value.read())
values["attachment_fname"]= field_value.filename
elif field_name=="attachment2":
values[field_name] = base64.encodestring(field_value.read())
values["attachment2_fname"]= field_value.filename
elif field_name in request.registry['maw.claim']._fields and field_name not in _BLACKLIST:
if field_name=="date":
sys_tz = detect_server_timezone()
utc_tz = pytz.timezone(sys_tz)
ar_timezone = pytz.timezone('Asia/Riyadh')
fmt = '%Y-%m-%dT%H:%M'
naive = datetime.strptime(field_value, fmt)
#utc_dt = utc_tz.localize(naive, is_dst=None)
local_dt = ar_timezone.localize(naive, is_dst=None)
utc_dt = local_dt.astimezone (utc_tz)
if utc_dt:
values[field_name]=str(utc_dt)
else:
values[field_name] = field_value
else:
values[field_name] = field_value
elif field_name not in _TECHNICAL: # allow to add some free fields or blacklisted field like ID
post_description.append("%s: %s" % (field_name, field_value))
if "name" not in kwargs and values.get("customer_first_name"): # if kwarg.name is empty, it's an error, we cannot copy the contact_name
values["name"] = values.get("customer_first_name")
# fields validation : Check that required field from model crm_lead exists
error = set(field for field in _REQUIRED if not values.get(field))
if error:
values = dict(values, error=error, kwargs=kwargs.items())
return request.website.render(kwargs.get("view_from", "mawgif_support.mawgif_support"), values)
# description is required, so it is always already initialized
if post_description:
values['description'] += dict_to_str(_("Custom Fields: "), post_description)
if kwargs.get("show_info"):
post_description = []
environ = request.httprequest.headers.environ
post_description.append("%s: %s" % ("IP", environ.get("REMOTE_ADDR")))
post_description.append("%s: %s" % ("USER_AGENT", environ.get("HTTP_USER_AGENT")))
post_description.append("%s: %s" % ("ACCEPT_LANGUAGE", environ.get("HTTP_ACCEPT_LANGUAGE")))
post_description.append("%s: %s" % ("REFERER", environ.get("HTTP_REFERER")))
values['description'] += dict_to_str(_("Environ Fields: "), post_description)
claim_id = self.create_support_ticket(request, dict(values), kwargs)
values.update(claim_id=claim_id)
return self.get_support_response(values, kwargs)
def support(self, **kwargs):
def dict_to_str(title, dictvar):
ret = "\n\n%s" % title
for field in dictvar:
ret += "\n%s" % field
return ret
_TECHNICAL = ['show_info', 'view_from',
'view_callback'] # Only use for behavior, don't stock it
_BLACKLIST = [
'id', 'create_uid', 'create_date', 'write_uid', 'write_date',
'user_id', 'active'
] # Allow in description
_REQUIRED = [
'mobile', 'customer_first_name', 'customer_second_name',
'description'
] # Could be improved including required from model
post_file = [
] # List of file to add to ir_attachment once we have the ID
post_description = [] # Info to add after the message
# Values field is initialized with defaults
values = {
'user_id': SUPERUSER_ID,
'date': str(datetime.utcnow()),
'create_date_n': str(datetime.utcnow()),
'state': 'new',
'claimcateg': 'comment',
'country_key': 194,
'delay_open_notified': False,
'delay_assigned_notified': False,
'delay_solved_notified': False,
}
for field_name, field_value in kwargs.items():
if hasattr(field_value, 'filename'):
if field_name == "attachment":
values[field_name] = base64.encodestring(
field_value.read())
values["attachment_fname"] = field_value.filename
elif field_name == "attachment2":
values[field_name] = base64.encodestring(
field_value.read())
values["attachment2_fname"] = field_value.filename
elif field_name in request.registry[
'maw.claim']._fields and field_name not in _BLACKLIST:
if field_name == "date":
sys_tz = detect_server_timezone()
utc_tz = pytz.timezone(sys_tz)
ar_timezone = pytz.timezone('Asia/Riyadh')
fmt = '%Y-%m-%dT%H:%M'
naive = datetime.strptime(field_value, fmt)
#utc_dt = utc_tz.localize(naive, is_dst=None)
local_dt = ar_timezone.localize(naive, is_dst=None)
utc_dt = local_dt.astimezone(utc_tz)
if utc_dt:
values[field_name] = str(utc_dt)
else:
values[field_name] = field_value
else:
values[field_name] = field_value
elif field_name not in _TECHNICAL: # allow to add some free fields or blacklisted field like ID
post_description.append("%s: %s" % (field_name, field_value))
if "name" not in kwargs and values.get(
"customer_first_name"
): # if kwarg.name is empty, it's an error, we cannot copy the contact_name
values["name"] = values.get("customer_first_name")
# fields validation : Check that required field from model crm_lead exists
error = set(field for field in _REQUIRED if not values.get(field))
if error:
values = dict(values, error=error, kwargs=kwargs.items())
return request.website.render(
kwargs.get("view_from", "mawgif_support.mawgif_support"),
values)
# description is required, so it is always already initialized
if post_description:
values['description'] += dict_to_str(_("Custom Fields: "),
post_description)
if kwargs.get("show_info"):
post_description = []
environ = request.httprequest.headers.environ
post_description.append("%s: %s" %
("IP", environ.get("REMOTE_ADDR")))
post_description.append(
"%s: %s" % ("USER_AGENT", environ.get("HTTP_USER_AGENT")))
post_description.append(
"%s: %s" %
("ACCEPT_LANGUAGE", environ.get("HTTP_ACCEPT_LANGUAGE")))
post_description.append("%s: %s" %
("REFERER", environ.get("HTTP_REFERER")))
values['description'] += dict_to_str(_("Environ Fields: "),
post_description)
claim_id = self.create_support_ticket(request, dict(values), kwargs)
values.update(claim_id=claim_id)
return self.get_support_response(values, kwargs)
