def ticket(self, support, alerts):
node = alert_node()
dismisseds = [a.message_id
for a in mAlert.objects.filter(dismiss=True, node=node)]
msgs = []
for alert in alerts:
if alert.getId() not in dismisseds:
msgs.append(str(alert).encode('utf8'))
if len(msgs) == 0:
return
serial = subprocess.Popen(
['/usr/local/sbin/dmidecode', '-s', 'system-serial-number'],
stdout=subprocess.PIPE,
encoding='utf8',
).communicate()[0].split('\n')[0].upper()
license, reason = get_license()
if license:
company = license.customer_name
else:
company = 'Unknown'
for name, verbose_name in (
('name', 'Contact Name'),
('title', 'Contact Title'),
('email', 'Contact E-mail'),
('phone', 'Contact Phone'),
('secondary_name', 'Secondary Contact Name'),
('secondary_title', 'Secondary Contact Title'),
('secondary_email', 'Secondary Contact E-mail'),
('secondary_phone', 'Secondary Contact Phone'),
):
value = getattr(support, name)
if value:
msgs += ['', '{}: {}'.format(verbose_name, value)]
success, msg, ticketnum = new_ticket({
'title': 'Automatic alert (%s)' % serial,
'body': '\n'.join(msgs),
'version': get_sw_version().split('-', 1)[-1],
'debug': False,
'company': company,
'serial': serial,
'department': 20,
'category': 'Hardware',
'criticality': 'Loss of Functionality',
'environment': 'Production',
'name': 'Automatic Alert',
'email': '*****@*****.**',
'phone': '-',
})
if not success:
log.error("Failed to create a support ticket: %s", msg)
else:
log.debug("Automatic alert ticket successfully created: %s", msg)
def ticket(self, alerts):
node = alert_node()
dismisseds = [a.message_id
for a in mAlert.objects.filter(dismiss=True, node=node)]
msgs = []
for alert in alerts:
if alert.getId() not in dismisseds:
msgs.append(unicode(alert).encode('utf8'))
if len(msgs) == 0:
return
serial = subprocess.Popen(
['/usr/local/sbin/dmidecode', '-s', 'system-serial-number'],
stdout=subprocess.PIPE
).communicate()[0].split('\n')[0].upper()
license, reason = get_license()
if license:
company = license.customer_name
else:
company = 'Unknown'
success, msg, ticketnum = new_ticket({
'title': 'Automatic alert (%s)' % serial,
'body': '\n'.join(msgs),
'version': get_sw_version().split('-', 1)[-1],
'debug': False,
'company': company,
'serial': serial,
'department': 20,
'category': 'Hardware',
'criticality': 'Loss of Functionality',
'environment': 'Production',
'name': 'Automatic Alert',
'email': '*****@*****.**',
'phone': '-',
})
if not success:
log.error("Failed to create a support ticket: %s", msg)
else:
log.debug("Automatic alert ticket successfully created: %s", msg)
def ticket(request):
step = 2 if request.FILES.getlist('attachment') else 1
files = []
if request.POST.get('debug') == 'on':
debug = True
with open(TICKET_PROGRESS, 'w') as f:
f.write(json.dumps({'indeterminate': True, 'step': step}))
step += 1
mntpt, direc, dump = debug_get_settings()
debug_run(direc)
files.append(File(open(dump, 'rb'), name=os.path.basename(dump)))
else:
debug = False
with open(TICKET_PROGRESS, 'w') as f:
f.write(json.dumps({'indeterminate': True, 'step': step}))
step += 1
data = {
'title': request.POST.get('subject'),
'body': request.POST.get('desc'),
'version': get_sw_version().split('-', 1)[-1],
'category': request.POST.get('category'),
'debug': debug,
}
if get_sw_name().lower() == 'freenas':
data.update({
'user': request.POST.get('username'),
'password': request.POST.get('password'),
'type': request.POST.get('type'),
})
else:
serial = subprocess.Popen(
['/usr/local/sbin/dmidecode', '-s', 'system-serial-number'],
stdout=subprocess.PIPE
).communicate()[0].split('\n')[0].upper()
license, reason = utils.get_license()
if license:
company = license.customer_name
else:
company = 'Unknown'
data.update({
'phone': request.POST.get('phone'),
'name': request.POST.get('name'),
'company': company,
'email': request.POST.get('email'),
'criticality': request.POST.get('criticality'),
'environment': request.POST.get('environment'),
'serial': serial,
})
success, msg, tid = utils.new_ticket(data)
with open(TICKET_PROGRESS, 'w') as f:
f.write(json.dumps({'indeterminate': True, 'step': step}))
step += 1
data = {'message': msg, 'error': not success}
if not success:
pass
else:
files.extend(request.FILES.getlist('attachment'))
for f in files:
success, attachmsg = utils.ticket_attach({
'user': request.POST.get('username'),
'password': request.POST.get('password'),
'ticketnum': tid,
}, f)
data = (
'<html><body><textarea>%s</textarea></boby></html>' % (
json.dumps(data),
)
)
return HttpResponse(data)
def ticket(request):
step = 2 if request.FILES.getlist('attachment') else 1
files = []
if request.POST.get('debug') == 'on':
debug = True
with open(TICKET_PROGRESS, 'w') as f:
f.write(json.dumps({'indeterminate': True, 'step': step}))
step += 1
mntpt, direc, dump = debug_get_settings()
debug_run(direc)
files.append(File(open(dump, 'rb'), name=os.path.basename(dump)))
else:
debug = False
with open(TICKET_PROGRESS, 'w') as f:
f.write(json.dumps({'indeterminate': True, 'step': step}))
step += 1
data = {
'title': request.POST.get('subject'),
'body': request.POST.get('desc'),
'version': get_sw_version().split('-', 1)[-1],
'category': request.POST.get('category'),
'debug': debug,
}
if get_sw_name().lower() == 'freenas':
data.update({
'user': request.POST.get('username'),
'password': request.POST.get('password'),
'type': request.POST.get('type'),
})
else:
serial = subprocess.Popen(
['/usr/local/sbin/dmidecode', '-s', 'system-serial-number'],
stdout=subprocess.PIPE).communicate()[0].split('\n')[0].upper()
license, reason = utils.get_license()
if license:
company = license.customer_name
else:
company = 'Unknown'
data.update({
'phone': request.POST.get('phone'),
'name': request.POST.get('name'),
'company': company,
'email': request.POST.get('email'),
'criticality': request.POST.get('criticality'),
'environment': request.POST.get('environment'),
'serial': serial,
})
success, msg, tid = utils.new_ticket(data)
with open(TICKET_PROGRESS, 'w') as f:
f.write(json.dumps({'indeterminate': True, 'step': step}))
step += 1
data = {'message': msg, 'error': not success}
if not success:
pass
else:
files.extend(request.FILES.getlist('attachment'))
for f in files:
success, attachmsg = utils.ticket_attach(
{
'user': request.POST.get('username'),
'password': request.POST.get('password'),
'ticketnum': tid,
}, f)
data = ('<html><body><textarea>%s</textarea></boby></html>' %
(json.dumps(data), ))
return HttpResponse(data)
def ticket(request):
step = 2 if request.FILES.getlist('attachment') else 1
files = []
if request.POST.get('debug') == 'on':
debug = True
with open(TICKET_PROGRESS, 'w') as f:
f.write(json.dumps({'indeterminate': True, 'step': step}))
step += 1
mntpt, direc, dump = debug_get_settings()
debug_generate()
_n = notifier()
if not _n.is_freenas() and _n.failover_licensed():
debug_file = '%s/debug.tar' % direc
debug_name = 'debug-%s.tar' % time.strftime('%Y%m%d%H%M%S')
else:
gc = GlobalConfiguration.objects.all().order_by('-id')[0]
debug_file = dump
debug_name = 'debug-%s-%s.txz' % (
gc.gc_hostname.encode('utf-8'),
time.strftime('%Y%m%d%H%M%S'),
)
files.append(File(open(debug_file, 'rb'), name=debug_name))
else:
debug = False
with open(TICKET_PROGRESS, 'w') as f:
f.write(json.dumps({'indeterminate': True, 'step': step}))
step += 1
data = {
'title': request.POST.get('subject'),
'body': request.POST.get('desc'),
'version': get_sw_version().split('-', 1)[-1],
'category': request.POST.get('category'),
'debug': debug,
}
if get_sw_name().lower() == 'freenas':
data.update({
'user': request.POST.get('username'),
'password': request.POST.get('password'),
'type': request.POST.get('type'),
})
else:
serial = subprocess.Popen(
['/usr/local/sbin/dmidecode', '-s', 'system-serial-number'],
stdout=subprocess.PIPE).communicate()[0].split('\n')[0].upper()
license, reason = utils.get_license()
if license:
company = license.customer_name
else:
company = 'Unknown'
data.update({
'phone': request.POST.get('phone'),
'name': request.POST.get('name'),
'company': company,
'email': request.POST.get('email'),
'criticality': request.POST.get('criticality'),
'environment': request.POST.get('environment'),
'serial': serial,
})
success, msg, tid = utils.new_ticket(data)
with open(TICKET_PROGRESS, 'w') as f:
f.write(json.dumps({'indeterminate': True, 'step': step}))
step += 1
data = {'message': msg, 'error': not success}
if not success:
pass
else:
files.extend(request.FILES.getlist('attachment'))
for f in files:
success, attachmsg = utils.ticket_attach(
{
'user': request.POST.get('username'),
'password': request.POST.get('password'),
'ticketnum': tid,
}, f)
data = ('<html><body><textarea>%s</textarea></boby></html>' %
(json.dumps(data), ))
return HttpResponse(data)
def ticket(self, alerts):
node = alert_node()
dismisseds = [
a.message_id
for a in mAlert.objects.filter(dismiss=True, node=node)
]
msgs = []
for alert in alerts:
if alert.getId() not in dismisseds:
msgs.append(unicode(alert).encode('utf8'))
if len(msgs) == 0:
return
serial = subprocess.Popen(
['/usr/local/sbin/dmidecode', '-s', 'system-serial-number'],
stdout=subprocess.PIPE).communicate()[0].split('\n')[0].upper()
license, reason = get_license()
if license:
company = license.customer_name
else:
company = 'Unknown'
adv = Advanced.objects.order_by('-id')[0]
if adv.adv_ixfailsafe_email:
msgs += [
'',
'Failsafe Support Contact: {}'.format(adv.adv_ixfailsafe_email)
]
success, msg, ticketnum = new_ticket({
'title':
'Automatic alert (%s)' % serial,
'body':
'\n'.join(msgs),
'version':
get_sw_version().split('-', 1)[-1],
'debug':
False,
'company':
company,
'serial':
serial,
'department':
20,
'category':
'Hardware',
'criticality':
'Loss of Functionality',
'environment':
'Production',
'name':
'Automatic Alert',
'email':
'*****@*****.**',
'phone':
'-',
})
if not success:
log.error("Failed to create a support ticket: %s", msg)
else:
log.debug("Automatic alert ticket successfully created: %s", msg)
def ticket(request):
step = 2 if request.FILES.getlist("attachment") else 1
files = []
if request.POST.get("debug") == "on":
debug = True
with open(TICKET_PROGRESS, "w") as f:
f.write(json.dumps({"indeterminate": True, "step": step}))
step += 1
mntpt, direc, dump = debug_get_settings()
debug_run(direc)
files.append(File(open(dump, "rb"), name=os.path.basename(dump)))
else:
debug = False
with open(TICKET_PROGRESS, "w") as f:
f.write(json.dumps({"indeterminate": True, "step": step}))
step += 1
data = {
"title": request.POST.get("subject"),
"body": request.POST.get("desc"),
"version": get_sw_version().split("-", 1)[-1],
"category": request.POST.get("category"),
"debug": debug,
}
if get_sw_name().lower() == "freenas":
data.update(
{
"user": request.POST.get("username"),
"password": request.POST.get("password"),
"type": request.POST.get("type"),
}
)
else:
serial = (
subprocess.Popen(["/usr/local/sbin/dmidecode", "-s", "system-serial-number"], stdout=subprocess.PIPE)
.communicate()[0]
.split("\n")[0]
.upper()
)
license, reason = utils.get_license()
if license:
company = license.customer_name
else:
company = "Unknown"
data.update(
{
"phone": request.POST.get("phone"),
"name": request.POST.get("name"),
"company": company,
"email": request.POST.get("email"),
"criticality": request.POST.get("criticality"),
"environment": request.POST.get("environment"),
"serial": serial,
}
)
success, msg, tid = utils.new_ticket(data)
with open(TICKET_PROGRESS, "w") as f:
f.write(json.dumps({"indeterminate": True, "step": step}))
step += 1
data = {"message": msg, "error": not success}
if not success:
pass
else:
files.extend(request.FILES.getlist("attachment"))
for f in files:
success, attachmsg = utils.ticket_attach(
{"user": request.POST.get("username"), "password": request.POST.get("password"), "ticketnum": tid}, f
)
data = "<html><body><textarea>%s</textarea></boby></html>" % (json.dumps(data),)
return HttpResponse(data)
def ticket(request):
if request.method == 'POST':
step = 2 if request.FILES.getlist('attachment') else 1
files = []
if request.POST.get('debug') == 'on':
with open(TICKET_PROGRESS, 'w') as f:
f.write(json.dumps({'indeterminate': True, 'step': step}))
step += 1
mntpt, direc, dump = debug_get_settings()
debug_run(direc)
files.append(File(open(dump, 'rb'), name=os.path.basename(dump)))
with open(TICKET_PROGRESS, 'w') as f:
f.write(json.dumps({'indeterminate': True, 'step': step}))
step += 1
success, msg, tid = utils.new_ticket({
'user':
request.POST.get('username'),
'password':
request.POST.get('password'),
'type':
request.POST.get('type'),
'title':
request.POST.get('subject'),
'body':
request.POST.get('desc'),
'version':
get_sw_login_version(),
})
with open(TICKET_PROGRESS, 'w') as f:
f.write(json.dumps({'indeterminate': True, 'step': step}))
step += 1
if not success:
response = render(request, 'support/ticket.html', {
'error_message': msg,
'initial': json.dumps(request.POST.dict()),
})
else:
files.extend(request.FILES.getlist('attachment'))
for f in files:
success, attachmsg = utils.ticket_attach(
{
'user': request.POST.get('username'),
'password': request.POST.get('password'),
'ticketnum': tid,
}, f)
response = render(request, 'support/ticket_response.html', {
'success': success,
'message': msg,
})
if not request.is_ajax():
response.content = (
'<html><body><textarea>%s</textarea></boby></html>' %
(response.content, ))
return response
return render(request, 'support/ticket.html')
def ticket(request):
step = 2 if request.FILES.getlist('attachment') else 1
files = []
if request.POST.get('debug') == 'on':
debug = True
with open(TICKET_PROGRESS, 'w') as f:
f.write(json.dumps({'indeterminate': True, 'step': step}))
step += 1
mntpt, direc, dump = debug_get_settings()
debug_generate()
_n = notifier()
if not _n.is_freenas() and _n.failover_licensed():
debug_file = '%s/debug.tar' % direc
debug_name = 'debug-%s.tar' % time.strftime('%Y%m%d%H%M%S')
else:
gc = GlobalConfiguration.objects.all().order_by('-id')[0]
debug_file = dump
debug_name = 'debug-%s-%s.txz' % (
gc.gc_hostname.encode('utf-8'),
time.strftime('%Y%m%d%H%M%S'),
)
files.append(File(open(debug_file, 'rb'), name=debug_name))
else:
debug = False
with open(TICKET_PROGRESS, 'w') as f:
f.write(json.dumps({'indeterminate': True, 'step': step}))
step += 1
data = {
'title': request.POST.get('subject'),
'body': request.POST.get('desc'),
'version': get_sw_version().split('-', 1)[-1],
'category': request.POST.get('category'),
'debug': debug,
}
if get_sw_name().lower() == 'freenas':
data.update({
'user': request.POST.get('username'),
'password': request.POST.get('password'),
'type': request.POST.get('type'),
})
else:
serial = subprocess.Popen(
['/usr/local/sbin/dmidecode', '-s', 'system-serial-number'],
stdout=subprocess.PIPE
).communicate()[0].split('\n')[0].upper()
license, reason = utils.get_license()
if license:
company = license.customer_name
else:
company = 'Unknown'
data.update({
'phone': request.POST.get('phone'),
'name': request.POST.get('name'),
'company': company,
'email': request.POST.get('email'),
'criticality': request.POST.get('criticality'),
'environment': request.POST.get('environment'),
'serial': serial,
})
success, msg, tid = utils.new_ticket(data)
with open(TICKET_PROGRESS, 'w') as f:
f.write(json.dumps({'indeterminate': True, 'step': step}))
step += 1
data = {'message': msg, 'error': not success}
if not success:
pass
else:
files.extend(request.FILES.getlist('attachment'))
for f in files:
success, attachmsg = utils.ticket_attach({
'user': request.POST.get('username'),
'password': request.POST.get('password'),
'ticketnum': tid,
}, f)
data = (
'<html><body><textarea>%s</textarea></boby></html>' % (
json.dumps(data),
)
)
return HttpResponse(data)