def postinit(self):
kb_object = None
self._submenu_opts = deque()
self._sections = {}
api = None
try:
api = apihelper.get_api()
kb_object = api.solutions.get(self.solutionID)
if not self._parse_solution_sections(kb_object):
raise Exception()
except Exception:
# See if the given ID is an article.
try:
kb_object = api.articles.get(self.solutionID)
if not self._parse_article_sections(kb_object):
raise Exception()
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
except RequestError, re:
msg = _('Unable to connect to support services API. '
'Reason: %s') % re.reason
print msg
logger.log(logging.WARNING, msg)
raise
def downloaduuid(self, uuid, filename=None, length=None):
api = None
try:
api = apihelper.get_api()
if not length:
logger.debug("Getting attachment length ...")
print _("Downloading ... "),
sys.stdout.flush()
all_attachments = api.attachments.list(
self._options['casenumber'])
for attach in all_attachments:
if attach.get_uuid() == uuid:
length = attach.get_length()
logger.debug("... %d bytes" % length)
break
filename = api.attachments.get(
caseNumber=self._options['casenumber'],
attachmentUUID=uuid,
fileName=filename,
attachmentLength=length,
destDir=self._options['destdir'])
print _('File downloaded to %s') % (filename)
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def postinit(self):
kb_object = None
self._submenu_opts = deque()
self._sections = {}
api = None
try:
api = apihelper.get_api()
kb_object = api.solutions.get(self.solutionID)
if not self._parse_solution_sections(kb_object):
raise Exception()
except Exception:
# See if the given ID is an article.
try:
kb_object = api.articles.get(self.solutionID)
if not self._parse_article_sections(kb_object):
raise Exception()
except EmptyValueError, eve:
msg = _("ERROR: %s") % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
except RequestError, re:
msg = _("Unable to connect to support services API. " "Reason: %s") % re.reason
print msg
logger.log(logging.WARNING, msg)
raise
def downloaduuid(self, uuid, filename=None, length=None):
api = None
try:
api = apihelper.get_api()
if not length:
logger.debug("Getting attachment length ...")
print _("Downloading ... "),
sys.stdout.flush()
all_attachments = api.attachments.list(self._options['casenumber'])
for attach in all_attachments:
if attach.get_uuid() == uuid:
length = attach.get_length()
logger.debug("... %d bytes" % length)
break
filename = api.attachments.get(
caseNumber=self._options['casenumber'],
attachmentUUID=uuid,
fileName=filename,
attachmentLength=length,
destDir=self._options['destdir'])
print _('File downloaded to %s') % (filename)
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def _get_solutions(self, searchopts):
api = None
try:
api = apihelper.get_api()
return api.solutions.list(self._line, searchopts=searchopts)
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def _listattachs(self):
api = None
try:
api = apihelper.get_api()
return api.attachments.list(self._options['casenumber'])
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def _listattachs(self):
api = None
try:
api = apihelper.get_api()
return api.attachments.list(self._options['casenumber'])
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def _get_solutions(self, searchopts):
api = None
try:
api = apihelper.get_api()
return api.solutions.list(self._line, searchopts=searchopts)
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def get_statuses():
'''
A utility function to get the available statuses from the API.
'''
api = None
try:
api = apihelper.get_api()
statusesAry = api.values.getStatus()
return statusesAry
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def get_groups():
'''
A utility function to get the available groups from the API.
'''
api = None
try:
api = apihelper.get_api()
groupsAry = api.groups.list()
return groupsAry
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def get_statuses():
'''
A utility function to get the available statuses from the API.
'''
api = None
try:
api = apihelper.get_api()
statusesAry = api.values.getStatus()
return statusesAry
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def postinit(self):
self._submenu_opts = deque()
self._sections = {}
api = None
try:
api = apihelper.get_api()
self.aAry = api.attachments.list(self.case)
if not self._parse_cases():
raise Exception()
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def get_groups():
'''
A utility function to get the available groups from the API.
'''
api = None
try:
api = apihelper.get_api()
groupsAry = api.groups.list()
return groupsAry
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def postinit(self):
self._submenu_opts = deque()
self._sections = {}
api = None
try:
api = apihelper.get_api()
self._case = api.cases.get(self._caseNumber)
# Case needs to be retrieved before check version.
# Product needs to be retrieved to check version
self._check_ver()
self._createDisplayOpts()
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def _check_owner(self):
# Firstly, determine for whom listcases is being run and if they're a
# Red Hat employee (isInternal == True) or not
# If they're internal, then display the open cases they *own* in SFDC
# ...except however if the -o all, -g or -u options are specified, then
# it displays cases in the Red Hat employee's account.
# If they're not internal, then display the open cases in their account
try:
api = apihelper.get_api()
username = api.config.username
userobj = contextmanager.get('user')
if not userobj:
userobj = api.users.get(username)
contextmanager.add('user', userobj)
if self._options['owner']:
if not userobj.isInternal:
raise Exception("The -o switch is only available to Red Hat"
" employees")
elif self._options['owner'].lower() != 'all':
username = self._options['owner']
userobj = api.users.get(username)
if not userobj.isInternal:
# for some reason RH users can't display non-RH users
raise Exception("Red Hat employees are unable to list"
"cases for non-Red Hat portal users.")
if userobj.isInternal:
if not (str(self._options['owner']).lower() == 'all' or
self._caseGroupNumbers or
self._options['ungrouped']):
# this will trigger the display of cases owned as per SFDC
self._associateSSOName = username
self._view = 'internal'
except RequestError, re:
if re.status == 404:
msg = _("Unable to find user %s" % username)
else:
msg = _('Problem querying the support services API. Reason: '
'%s' % re.reason)
print msg
logger.log(logging.WARNING, msg)
raise
def _check_owner(self):
# Firstly, determine for whom listcases is being run and if they're a
# Red Hat employee (isInternal == True) or not
# If they're internal, then display the open cases they *own* in SFDC
# ...except however if the -o all, -g or -u options are specified, then
# it displays cases in the Red Hat employee's account.
# If they're not internal, then display the open cases in their account
try:
api = apihelper.get_api()
username = api.config.username
userobj = contextmanager.get('user')
if not userobj:
userobj = api.users.get(username)
contextmanager.add('user', userobj)
if self._options['owner']:
if not userobj.isInternal:
raise Exception(
"The -o switch is only available to Red Hat"
" employees")
elif self._options['owner'].lower() != 'all':
username = self._options['owner']
userobj = api.users.get(username)
if not userobj.isInternal:
# for some reason RH users can't display non-RH users
raise Exception("Red Hat employees are unable to list"
"cases for non-Red Hat portal users.")
if userobj.isInternal:
if not (str(self._options['owner']).lower() == 'all' or
self._caseGroupNumbers or self._options['ungrouped']):
# this will trigger the display of cases owned as per SFDC
self._associateSSOName = username
self._view = 'internal'
except RequestError, re:
if re.status == 404:
msg = _("Unable to find user %s" % username)
else:
msg = _('Problem querying the support services API. Reason: '
'%s' % re.reason)
print msg
logger.log(logging.WARNING, msg)
raise
def postinit(self):
self._submenu_opts = deque()
self._sections = {}
api = None
try:
api = apihelper.get_api()
self._case = api.cases.get(self._caseNumber)
# Case needs to be retrieved before check version.
# Product needs to be retrieved to check version
self._check_ver()
self._createDisplayOpts()
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def postinit(self):
self._submenu_opts = deque()
self._sections = {}
api = None
try:
api = apihelper.get_api()
self.case_obj = api.cases.get(self.case)
# add the case group info (if it exists) to the case object
self.case_obj.group = None
case_group = self.case_obj.get_folderNumber()
if case_group:
self.case_obj.group = api.groups.get(case_group)
if not self._parse_sections(self.case_obj):
raise Exception()
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def postinit(self):
self._submenu_opts = deque()
self._sections = {}
api = None
try:
api = apihelper.get_api()
self.case_obj = api.cases.get(self.case)
# add the case group info (if it exists) to the case object
self.case_obj.group = None
case_group = self.case_obj.get_folderNumber()
if case_group:
self.case_obj.group = api.groups.get(case_group)
if not self._parse_sections(self.case_obj):
raise Exception()
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def non_interactive_action(self):
api = None
try:
api = apihelper.get_api()
if not self.comment:
print _('ERROR: The comment has no content.')
raise Exception()
com = api.im.makeComment(caseNumber=self._options['casenumber'],
public=self._options['public'],
text=self.comment)
retVal = api.comments.add(com)
if retVal is None:
print _('ERROR: There was a problem adding your comment '
'to %s') % self._options['casenumber']
raise Exception()
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def _get_cases(self, searchopts):
api = None
try:
api = apihelper.get_api()
filt = api.im.makeCaseFilter(
count=searchopts['count'],
start=searchopts['start'],
includeClosed=self._options['includeclosed'],
groupNumbers=self._caseGroupNumbers,
associateSSOName=self._associateSSOName,
view=self._view,
sortField=self._options['sortfield'],
sortOrder=self._options['sortorder'],
#keyword=self._options['keyword'],
onlyUngrouped=self._options['ungrouped'])
return api.cases.filter(filt)
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def _get_cases(self, searchopts):
api = None
try:
api = apihelper.get_api()
filt = api.im.makeCaseFilter(
count=searchopts['count'],
start=searchopts['start'],
includeClosed=self._options['includeclosed'],
groupNumbers=self._caseGroupNumbers,
associateSSOName=self._associateSSOName,
view=self._view,
sortField=self._options['sortfield'],
sortOrder=self._options['sortorder'],
#keyword=self._options['keyword'],
onlyUngrouped=self._options['ungrouped'])
return api.cases.filter(filt)
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def postinit(self):
self._submenu_opts = deque()
self._sections = {}
api = None
try:
api = apihelper.get_api()
if not os.path.isfile(self._line):
self._pAry = api.problems.diagnoseStr(self._line)
else:
report_file = os.path.expanduser(self._line)
self._pAry = api.problems.diagnoseFile(report_file)
if len(self._pAry) > 0:
if not self._parse_problem():
raise Exception()
else:
raise Exception()
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def non_interactive_action(self):
api = None
updatemsg = None
if self.use_ftp:
uploadloc = libconfig.ftp_host
else:
uploadloc = "the case"
caseNumber = self._options['casenumber']
uploadBaseName = os.path.basename(self.upload_file)
try:
try:
api = apihelper.get_api()
print _("Uploading %s to %s ..." %
(uploadBaseName, uploadloc)),
sys.stdout.flush()
if self.split_attachment:
chunk = {
'num': 0,
'names': [],
'size': self._options.get('splitsize',
self.max_split_size)
}
retVal = api.attachments.add(
caseNumber=caseNumber,
public=self._options['public'],
fileName=self.upload_file,
fileChunk=chunk,
description=self._options['description'],
useFtp=self.use_ftp)
if retVal:
print _("completed successfully.")
updatemsg = _('[RHST] The following split files were '
'uploaded to %s:\n' % uploadloc)
for chunk_name in chunk['names']:
updatemsg += _('\n %s' % chunk_name)
else:
retVal = api.attachments.add(
caseNumber=caseNumber,
public=self._options['public'],
fileName=self.upload_file,
description=self._options['description'],
useFtp=self.use_ftp)
if retVal:
print _("completed successfully.")
if self.use_ftp:
updatemsg = _('[RHST] The following attachment was'
' uploaded to %s:\n\n %s-%s' %
(libconfig.ftp_host, caseNumber,
uploadBaseName))
if retVal is None:
raise Exception()
if updatemsg:
lh = LaunchHelper(AddComment)
comment_displayopt = ObjectDisplayOption(
None, None, [updatemsg])
lh.run('-c %s' % caseNumber, comment_displayopt)
except EmptyValueError, eve:
msg = _("ERROR: %s") % str(eve)
print _("failed.\n" + msg)
logger.error(msg)
raise
except RequestError, re:
msg = _("ERROR: Unable to connect to support services API. "
"Reason: %s " % re.reason)
print _("failed.\n" + msg)
logger.error(msg)
raise
def non_interactive_action(self):
api = None
try:
api = apihelper.get_api()
case = api.im.makeCase()
case.summary = self._options['summary']
case.product = self._options['product']
case.version = self._options['version']
case.description = self._options['description']
case.severity = self._options['severity']
if self._options['casegroup']:
case.folderNumber = self._options['casegroupnumber']
if common.is_interactive():
line = raw_input(_('Would see if there is a solution to this '
'problem before opening a support case? (y/N) '))
line = str(line).strip().lower()
if line == 'y':
recommendations = api.problems.diagnoseCase(case)
recprompt, recdoc = \
recommendationprompter.generate_metadata(
recommendations)
lh = LaunchHelper(GenericPrompt)
lh.run('', recprompt, prompt=_(\
'Selection (q returns to case creation menu): '))
line = raw_input(\
_('Would you still like to open the support'
' case? (Y/n) '))
if line.lower() == 'n':
print _('Thank you for using Red Hat Access')
return
cs = api.cases.add(case)
if cs.get_caseNumber() is None:
msg = _("ERROR: There was a problem creating your case.")
print msg
raise Exception(msg)
self._caseNumber = cs.get_caseNumber()
print '%s%s%s' % (Constants.BOLD,
str('-' * Constants.MAX_RULE),
Constants.END)
msg = _("Support case %s has successfully been opened.\n") % \
self._caseNumber
print msg
logger.log(logging.INFO, msg)
# Attach a file
if self._options['attachment']:
lh = LaunchHelper(AddAttachment)
lh.run('-c %s -d \'[RHST] File %s \' %s' % (
self._caseNumber,
os.path.basename(self._options['attachment']),
self._options['attachment']))
elif (os.geteuid() == 0):
sys.stdout.write(_(
'Would you like Red Hat Support Tool to automatically generate and\n'
'attach a SoS report to %s now? (y/N) ') % (self._caseNumber))
line = raw_input()
line = str(line).strip()
if line == 'y':
# retval = os.system('sosreport')
p = sub.Popen(['sosreport', '--batch'],
stdout=sub.PIPE, stderr=sub.STDOUT)
output = p.communicate()[0].split('\n')
for out in output:
if '.tar.' in out:
path = str(out).strip()
lh = LaunchHelper(AddAttachment)
lh.run('-c %s %s' % (self._caseNumber, path))
break
else:
print _(
'Please attach a SoS report to support case %s. Create a SoS report as\n'
'the root user and execute the following command to attach the SoS report\n'
'directly to the case:\n'
' redhat-support-tool addattachment -c %s <path to sosreport>\n') % \
(self._caseNumber, self._caseNumber)
if not self._options['attachment']:
line = raw_input(_('Would you like to attach a file to %s '
'at this time? (y/N) ') % self._caseNumber)
line = str(line).strip()
if line == 'y':
lh = LaunchHelper(AddAttachment)
lh.run('-c %s' % (self._caseNumber))
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def non_interactive_action(self):
api = None
updatemsg = None
if self.use_ftp:
uploadloc = libconfig.ftp_host
else:
uploadloc = "the case"
caseNumber = self._options['casenumber']
uploadBaseName = os.path.basename(self.upload_file)
try:
try:
api = apihelper.get_api()
print _("Uploading %s to %s ..." % (uploadBaseName,
uploadloc)),
sys.stdout.flush()
if self.split_attachment:
chunk = {'num': 0, 'names': [], 'size': self._options.get(
'splitsize', self.max_split_size)}
retVal = api.attachments.add(
caseNumber=caseNumber,
public=self._options['public'],
fileName=self.upload_file,
fileChunk=chunk,
description=self._options['description'],
useFtp=self.use_ftp)
if retVal:
print _("completed successfully.")
updatemsg = _('[RHST] The following split files were '
'uploaded to %s:\n' % uploadloc)
for chunk_name in chunk['names']:
updatemsg += _('\n %s' % chunk_name)
else:
retVal = api.attachments.add(
caseNumber=caseNumber,
public=self._options['public'],
fileName=self.upload_file,
description=self._options['description'],
useFtp=self.use_ftp)
if retVal:
print _("completed successfully.")
if self.use_ftp:
updatemsg = _('[RHST] The following attachment was'
' uploaded to %s:\n\n %s-%s' %
(libconfig.ftp_host, caseNumber,
uploadBaseName))
if retVal is None:
raise Exception()
if updatemsg:
lh = LaunchHelper(AddComment)
comment_displayopt = ObjectDisplayOption(None, None,
[updatemsg])
lh.run('-c %s' % caseNumber, comment_displayopt)
except EmptyValueError, eve:
msg = _("ERROR: %s") % str(eve)
print _("failed.\n" + msg)
logger.error(msg)
raise
except RequestError, re:
msg = _("ERROR: Unable to connect to support services API. "
"Reason: %s " % re.reason)
print _("failed.\n" + msg)
logger.error(msg)
raise
def non_interactive_action(self):
api = None
try:
api = apihelper.get_api()
case = api.im.makeCase()
case.summary = self._options['summary']
case.product = self._options['product']
case.version = self._options['version']
case.description = self._options['description']
case.severity = self._options['severity']
if self._options['casegroup']:
case.folderNumber = self._options['casegroupnumber']
if common.is_interactive():
line = raw_input(
_('Would see if there is a solution to this '
'problem before opening a support case? (y/N) '))
line = str(line).strip().lower()
if line == 'y':
recommendations = api.problems.diagnoseCase(case)
recprompt, recdoc = \
recommendationprompter.generate_metadata(
recommendations)
lh = LaunchHelper(GenericPrompt)
lh.run('', recprompt, prompt=_(\
'Selection (q returns to case creation menu): '))
line = raw_input(\
_('Would you still like to open the support'
' case? (Y/n) '))
if line.lower() == 'n':
print _('Thank you for using Red Hat Access')
return
cs = api.cases.add(case)
if cs.get_caseNumber() is None:
msg = _("ERROR: There was a problem creating your case.")
print msg
raise Exception(msg)
self._caseNumber = cs.get_caseNumber()
print '%s%s%s' % (Constants.BOLD, str(
'-' * Constants.MAX_RULE), Constants.END)
msg = _("Support case %s has successfully been opened.\n") % \
self._caseNumber
print msg
logger.log(logging.INFO, msg)
# Attach a file
if self._options['attachment']:
lh = LaunchHelper(AddAttachment)
lh.run('-c %s -d \'[RHST] File %s \' %s' %
(self._caseNumber,
os.path.basename(self._options['attachment']),
self._options['attachment']))
elif (os.geteuid() == 0):
sys.stdout.write(
_('Would you like Red Hat Support Tool to automatically generate and\n'
'attach a SoS report to %s now? (y/N) ') %
(self._caseNumber))
line = raw_input()
line = str(line).strip()
if line == 'y':
# retval = os.system('sosreport')
p = sub.Popen(['sosreport', '--batch'],
stdout=sub.PIPE,
stderr=sub.STDOUT)
output = p.communicate()[0].split('\n')
for out in output:
if '.tar.' in out:
path = str(out).strip()
lh = LaunchHelper(AddAttachment)
lh.run('-c %s %s' % (self._caseNumber, path))
break
else:
print _(
'Please attach a SoS report to support case %s. Create a SoS report as\n'
'the root user and execute the following command to attach the SoS report\n'
'directly to the case:\n'
' redhat-support-tool addattachment -c %s <path to sosreport>\n') % \
(self._caseNumber, self._caseNumber)
if not self._options['attachment']:
line = raw_input(
_('Would you like to attach a file to %s '
'at this time? (y/N) ') % self._caseNumber)
line = str(line).strip()
if line == 'y':
lh = LaunchHelper(AddAttachment)
lh.run('-c %s' % (self._caseNumber))
