def create(event, is_lambda):
    try:
        ticket = Ticket(event, is_lambda)
        print 'Creating new ticket'
        ticket.create()
        print 'created ticket with data: {0}'.format(vars(ticket))
        return ticket.to_hash()
        # TODO update_pager_duty_with_ticket_info()
    except Exception as e:
        print 'Error: {0}'.format(e)
def status_change(event, is_lambda):
    ticket = Ticket(event, is_lambda)
    ticket.change_status(event["status"])
    return ticket.to_hash()
def read(event, is_lambda):
    ticket = Ticket(event, is_lambda)
    return ticket.to_hash()