def add_event(user_type, phone, priority, source, status, creater_id,
user_id=None, user_info=None, order_id=None, compensation=None,
content=None, category_l1=None, category_l2=None,
category_l3=None):
if user_id is None:
user_id = cs_user_service.get_user_by_phone(phone).get('user_id', None)
event_id = inner.add_event(
user_id=user_id,
user_type=user_type,
user_info=user_info,
phone=phone,
priority=priority,
source=source,
status=status,
creater_id=creater_id,
handler_id=creater_id,
order_id=order_id,
compensation=compensation,
category_l1=category_l1,
category_l2=category_l2,
category_l3=category_l3,
)
inner.add_record(event_id, creater_id, content, status)
return event_id
def update_event(event_id, compensation=None, user_id=None, content=None):
event = inner.get_event(event_id)
if not event:
raise_user_exc(CS_EVENT_NOT_EXIST, event_id=event_id)
if compensation is not None:
event.update(compensation=compensation)
if user_id and content:
inner.add_record(event_id, user_id, content, event.status)
return True
def add_record(event_id, user_id, content, status=None):
if not status:
status = get_event(event_id)
return inner.add_record(event_id, user_id, content, status)