def ticket_claim(ticket_id=False):
if ticket_id:
# claim ticket
ticket = FlicketTicket.query.filter_by(id=ticket_id).first()
if ticket.assigned == g.user:
flash(gettext('You have already been assigned this ticket.'),
category='success')
return redirect(
url_for('flicket_bp.ticket_view', ticket_id=ticket.id))
# set status to in work
status = FlicketStatus.query.filter_by(status='In Work').first()
ticket.assigned = g.user
g.user.total_assigned += 1
ticket.current_status = status
ticket.last_updated = datetime.datetime.now()
db.session.commit()
# add action record
add_action(ticket, 'claim')
# send email notifications
f_mail = FlicketMail()
f_mail.assign_ticket(ticket=ticket)
flash(gettext('You claimed ticket: %(value)s', value=ticket.id))
return redirect(url_for('flicket_bp.ticket_view', ticket_id=ticket.id))
return redirect(url_for('flicket_bp.tickets'))
def ticket_assign(ticket_id=False):
form = AssignUserForm()
ticket = FlicketTicket.query.filter_by(id=ticket_id).one()
if ticket.current_status.status == 'Closed':
flash(gettext("Can't assign a closed ticket."), category='warning')
return redirect(url_for('flicket_bp.ticket_view', ticket_id=ticket_id))
if form.validate_on_submit():
user = FlicketUser.query.filter_by(username=form.username.data).first()
if ticket.assigned == user:
flash(gettext('User is already assigned to ticket.'),
category='warning')
return redirect(
url_for('flicket_bp.ticket_view', ticket_id=ticket.id))
# set status to in work
status = FlicketStatus.query.filter_by(status='In Work').first()
# assign ticket
ticket.assigned = user
ticket.current_status = status
ticket.last_updated = datetime.datetime.now()
if not user.total_assigned:
user.total_assigned = 1
else:
user.total_assigned += 1
# add action record
add_action(ticket, 'assign', recipient=user)
# subscribe to the ticket
if not ticket.is_subscribed(user):
subscribe = FlicketSubscription(ticket=ticket, user=user)
db.session.add(subscribe)
db.session.commit()
# send email to state ticket has been assigned.
f_mail = FlicketMail()
f_mail.assign_ticket(ticket)
flash(gettext('You reassigned ticket: {} to {}'.format(
ticket.id, user.name)),
category='success')
return redirect(url_for('flicket_bp.ticket_view', ticket_id=ticket.id))
title = gettext('Assign Ticket')
return render_template("flicket_assign.html",
title=title,
form=form,
ticket=ticket)
def ticket_assign(ticket_id=False):
form = AssignUserForm()
ticket = FlicketTicket.query.filter_by(id=ticket_id).one()
if ticket.current_status.status == "Closed":
flash(gettext("Can't assign a closed ticket."))
return redirect(url_for("flicket_bp.ticket_view", ticket_id=ticket_id))
if form.validate_on_submit():
user = FlicketUser.query.filter_by(username=form.username.data).first()
if ticket.assigned == user:
flash(gettext("User is already assigned to ticket."))
return redirect(
url_for("flicket_bp.ticket_view", ticket_id=ticket.id))
# assign ticket
ticket.assigned = user
ticket.current_status = FlicketStatus.query.filter_by(id=1).first()
if not user.total_assigned:
user.total_assigned = 1
else:
user.total_assigned += 1
# add action record
add_action(ticket, "assign", recipient=user)
# subscribe to the ticket
if not ticket.is_subscribed(user):
subscribe = FlicketSubscription(ticket=ticket, user=user)
db.session.add(subscribe)
db.session.commit()
# send email to state ticket has been assigned.
f_mail = FlicketMail()
f_mail.assign_ticket(ticket)
flash(gettext(f"You reassigned ticket: {ticket.id}s to {user.name}"))
return redirect(url_for("flicket_bp.ticket_view", ticket_id=ticket.id))
title = gettext("Assign Ticket")
return render_template("flicket_assign.html",
title=title,
form=form,
ticket=ticket)
def ticket_assign(ticket_id=False):
form = SearchEmailForm()
ticket = FlicketTicket.query.filter_by(id=ticket_id).one()
if ticket.current_status.status == 'Closed':
flash("Can't assign a closed ticket.")
return redirect(url_for('flicket_bp.ticket_view', ticket_id=ticket_id))
if form.validate_on_submit():
user = FlicketUser.query.filter_by(email=form.email.data).first()
if ticket.assigned == user:
flash('User is already assigned to ticket silly')
return redirect(
url_for('flicket_bp.ticket_view', ticket_id=ticket.id))
# set status to in work
status = FlicketStatus.query.filter_by(status='In Work').first()
# assign ticket
ticket.assigned = user
ticket.current_status = status
# add action record
add_action(action='assign', ticket=ticket, recipient=user)
# subscribe to the ticket
if not ticket.is_subscribed(user):
subscribe = FlicketSubscription(ticket=ticket, user=user)
db.session.add(subscribe)
db.session.commit()
# send email to state ticket has been assigned.
f_mail = FlicketMail()
f_mail.assign_ticket(ticket)
flash('You reassigned ticket:{}'.format(ticket.id))
return redirect(url_for('flicket_bp.ticket_view', ticket_id=ticket.id))
return render_template("flicket_assign.html",
title="Assign Ticket",
form=form,
ticket=ticket)
def ticket_claim(ticket_id=False):
if ticket_id:
# claim ticket
ticket = FlicketTicket.query.filter_by(id=ticket_id).first()
# set status to in work
status = FlicketStatus.query.filter_by(status='In Work').first()
ticket.assigned = g.user
ticket.current_status = status
db.session.commit()
# add action record
add_action(action='claim', ticket=ticket)
# send email notifications
f_mail = FlicketMail()
f_mail.assign_ticket(ticket=ticket)
flash('You claimed ticket:{}'.format(ticket.id))
return redirect(url_for('flicket_bp.ticket_view', ticket_id=ticket.id))
return redirect(url_for('flicket_bp.tickets'))