def change_status(ticket_id, status):
ticket = FlicketTicket.query.filter_by(id=ticket_id).first()
closed = FlicketStatus.query.filter_by(status=status).first()
# Check to see if user is authorised to close ticket.
edit = False
if ticket.user == g.user:
edit = True
if ticket.assigned == g.user:
edit = True
if g.user.is_admin:
edit = True
if not edit:
flash(
gettext(
"Only the person to which the ticket has been assigned, creator or Admin can close this ticket."
),
category="warning",
)
return redirect(url_for("flicket_bp.ticket_view", ticket_id=ticket_id))
# Check to see if the ticket is already closed.
if ticket.current_status.status == "Closed":
flash(gettext("Ticket is already closed."), category="warning")
return redirect(url_for("flicket_bp.ticket_view", ticket_id=ticket.id))
f_mail = FlicketMail()
f_mail.close_ticket(ticket)
# add action record
add_action(ticket, "close")
ticket.current_status = closed
ticket.assigned_id = None
db.session.commit()
flash(
gettext("Ticket %(value)s closed.", value=str(ticket_id).zfill(5)),
category="success",
)
return redirect(url_for("flicket_bp.tickets"))
def change_status(ticket_id, status):
ticket = FlicketTicket.query.filter_by(id=ticket_id).first()
closed = FlicketStatus.query.filter_by(status=status).first()
# Check to see if user is authorised to close ticket.
edit = False
if ticket.user == g.user:
edit = True
if ticket.assigned == g.user:
edit = True
if g.user.is_admin:
edit = True
if not edit:
flash(gettext(
'Only the person to which the ticket has been assigned, creator or Admin can close this ticket.'
),
category='warning')
return redirect(url_for('flicket_bp.ticket_view', ticket_id=ticket_id))
# Check to see if the ticket is already closed.
if ticket.current_status.status == 'Closed':
flash(gettext('Ticket is already closed.'), category='warning')
return redirect(url_for('flicket_bp.ticket_view', ticket_id=ticket.id))
f_mail = FlicketMail()
f_mail.close_ticket(ticket)
# add action record
add_action(ticket, 'close')
ticket.current_status = closed
ticket.assigned_id = None
ticket.last_updated = datetime.datetime.now()
db.session.commit()
flash(gettext('Ticket %(value)s closed.', value=str(ticket_id).zfill(5)),
category='success')
return redirect(url_for('flicket_bp.tickets'))