def update_impact(incident: Incident, user_id: str, message: str): # Easy case. No impact currently and one has been provided if message and not incident.impact: incident.impact = message incident.save() return True, f"{IMPACT_UPDATED_TITLE}{message}" # Either no new impact has been provided, or one already exists msg = block_kit.Message() msg.add_block( block_kit.Section( block_id="update", text=block_kit.Text( f"{CURRENT_TITLE}{incident.impact or NO_IMPACT_TEXT}"), accessory=block_kit.Button(CHANGE_BUTTON_TEXT, UPDATE_CURRENT_IMPACT_ACTION, value=incident.pk), )) # if the user has supplied a message, provide the option for them to set it without # retyping in the dialog if message: msg.add_block( block_kit.Section( block_id=PROPOSED_MESSAGE_BLOCK_ID, text=block_kit.Text(f"{PROPOSED_TITLE}{message}"), accessory=block_kit.Button(ACCEPT_PROPOSED_TEXT, SET_NEW_IMPACT_ACTION, value=incident.pk), )) comms_channel = CommsChannel.objects.get(incident=incident) msg.send(comms_channel.channel_id) return True, None
def set_incident_lead(incident: Incident, user_id: str, message: str): assignee = reference_to_id(message) or user_id name = get_user_profile(assignee)["name"] user, _ = ExternalUser.objects.get_or_create_slack(external_id=assignee, display_name=name) incident.lead = user incident.save() return True, None
def set_incident_lead(incident: Incident, user_id: str, message: str): assignee = reference_to_id(message) or user_id name = settings.SLACK_CLIENT.get_user_profile(assignee)['name'] user = GetOrCreateSlackExternalUser(external_id=assignee, display_name=name) incident.lead = user incident.save() return True, None
def set_severity(incident: Incident, user_id: str, message: str): for sev_id, sev_name in Incident.SEVERITIES: # look for sev name (e.g. critical) or sev id (1) if (sev_name in message) or (sev_id in message): incident.severity = sev_id incident.save() return True, None return False, None
def set_severity(incident: Incident, user_id: str, message: str): for sev_id, sev_name in Incident.SEVERITIES: # look for sev name (e.g. critical) or sev id (1) if (sev_name in message.lower()) or (sev_id in message.lower()): incident.severity = sev_id incident.save() return add_status_update( incident, user_id, 'Severity updated to ' + incident.severity_text()) return False, None
def set_incident_lead(incident: Incident, user_id: str, message: str): assignee = get_user_profile_by_name(message) name = assignee['name'] print(name) user, _ = ExternalUser.objects.get_or_create_slack( external_id=assignee['id'], display_name=name) incident.lead = user incident.save() return add_status_update(incident, user_id, 'New lead is ' + incident.lead.full_name)
def close_incident(incident: Incident, user_id: str, message: str): comms_channel = CommsChannel.objects.get(incident=incident) if incident.is_closed(): comms_channel.post_in_channel( f"This incident was already closed at {incident.end_time.strftime('%Y-%m-%d %H:%M:%S')}" ) return True, None incident.end_time = datetime.now() incident.save() comms_channel.post_in_channel(f"This incident has been closed! 📖 -> 📕") return True, None
def update_impact(incident: Incident, user_id: str, message: str): incident.impact = message incident.save() return True, None
def update_summary(incident: Incident, user_id: str, message: str): incident.summary = message incident.save() return True, None
def mitigate_incident(incident: Incident, user_id: str, message: str): incident.mitigated = True incident.save() return add_status_update(incident, user_id, 'Status changed to Mitigated - ' + message)