Service Level Agreement APP

• Company-> Makes the contract with both: Provider and Client
• Provider - > Subject of Review: Has to provide the service in an accurate way.

• You woudl have a company profile.

• Client -> Expects a Service Level Agreement to be delivered.

• Provider gives a ticket: SLA.com/!"·!"$!"$"·%"% unique.

• Company creates its own profile
• Company creates SLA

• Company Profile:

  • Company name
  • Employee/Providers [ ]

• SLA:

  • ID
  • CLIENT
  • PROVIDER
  • TERMS OF CONTRACT [
    • Delivered in Time: BOOLEAN
    • Delivered in QUality: BOOLEAN
    • Was the person Polite: BOOLEAN
    • Was the work Clean: BOOLEAN ]

• Company

  • Company name
  • Employee/Providers [ ]

• Provider

  • ID
  • Picture

• SLA:

  • ID
  • Reference to the Client
  • Reference to the Provider
  • Expected Delivery Time (DateField)

• Company can signup
• Company can signin
• Company can create Provider profiles
• Company can modify/delete Provider profiles
• Company can create SLAs
• Company can look at its own SLAs (in a list)
• Company can modify/delete SLAs