def getRequest(self, request_id):
sd_ip = "10.71.67.39"
try:
print(sd_ip)
token = Login.login(sd_ip)
logging.debug(token)
if token != None:
header = {"Authorization": "Berear " + token}
url = "https://" + sd_ip + "/LiveTime/services/v1/customer/requests/{}".format(
request_id)
rest_data, rest_status = RestFactory().make_get_request(
url, header)
logging.debug(rest_status)
if rest_status == 200:
jsonResponse = json.loads(rest_data.decode('utf-8'))
else:
jsonResponse = "No Request"
logging.debug(jsonResponse)
else:
jsonResponse = None
return jsonResponse
except Exception as ex:
print(traceback.format_exc())
return None
def create_request(self, description):
try:
sd_ip = "10.71.64.192"
req_id = None
token = Login.login(sd_ip)
logging.debug(token)
if token != None:
header = {
"Authorization": "Berear " + token,
"Content-Type": "application/json"
}
post_body_data = '{"requestDescription":' + '"' + description + '"' + ', "subject":"Item category: Service and Item Type: Service Desk"}'
url = "https://" + sd_ip + "/LiveTime/services/v1/customer/requests"
rest_data, rest_status = RestFactory().make_post_request(
url, post_body_data, header)
logging.debug(rest_status)
if rest_status == 200:
req_id = json.loads(rest_data.decode('utf-8'))
logging.debug(req_id)
return req_id
except Exception as ex:
print(traceback.format_exc())
return None