Copyright 2009-11 Jutda and Ross Poulton. All Rights Reserved. See LICENSE for details.
django-helpdesk was formerly known as Jutda Helpdesk, named after the company who originally created it. As of January 2011 the name has been changed to reflect what it really is: a Django-powered ticket tracker with contributors reaching far beyond Jutda.
Complete documentation is available in the docs/ directory, or online at http://django-helpdesk.readthedocs.org/.
You can see a demo installation at http://demo.jutdahelpdesk.com
See the file 'LICENSE' for licensing terms. Note that django-helpdesk is distributed with 3rd party products which have their own licenses. See LICENSE.3RDPARTY for license terms for included packages.
- Python 2.4+
- Django (1.2 or newer)
- An existing WORKING Django project with database etc. If you cannot log into the Admin, you won't get this product working.
NOTE REGARDING SQLITE AND SEARCHING: If you use sqlite as your database, the search function will not work as effectively as it will with other databases due to its inability to do case-insensitive searches. It's recommended that you use PostgreSQL or MySQL if possible. For more information, see this note in the Django documentation: http://docs.djangoproject.com/en/dev/ref/databases/#sqlite-string-matching
When you try to do a keyword search using sqlite, a message will be displayed to alert you to this shortcoming. There is no way around it, sorry.
If you are upgrading from a previous version of django-helpdesk, you should read the UPGRADING file to learn what changes you will need to make to get the current version of django-helpdesk working.
Find out your current version of django-helpdesk. In the 'helpdesk' folder, use the 'svn' command to find the current revision:
svn info .Look for the 'Revision' line, eg:
Revision: 92- Read through the UPGRADE file, looking for any changse made _after that revision. Apply the commands provided in order from oldest to most recent.
- Restart your web server software (eg Apache) or FastCGI instance, to ensure the latest changes are in use.
- Continue to the 'Initial Configuration' area, if needed.
pip install django-helpdesk
For further installation information see docs/install.html and docs/configuration.html
If you want to help translate django-helpdesk into languages other than English, we encourage you to make use of our Transifex project.
http://www.transifex.net/projects/p/django-helpdesk/resource/core/
Feel free to request access to contribute your translations.