def handle_ncs_errors(otsa, contract, inc):
"""Handle NCS errors - another artificially separated function just to try and solve the process_3c mess."""
update_status = True
if contract['ncs_error_desc'] is not None and 'CSC.185' in contract[
'ncs_error_desc']:
fix_csc185(otsa, contract['cart_code'])
resolution = ''
elif contract['ncs_error_desc'] is not None and 'CSC.178' in contract[
'ncs_error_desc']:
fix_csc178(otsa, contract['cart_code'])
resolution = ''
elif contract['ncs_error_desc'] is not None and 'CSC.59' in contract[
'ncs_error_desc']: # CSC.598, CSC.597
if not contract['cart_code']:
fix_csc598(otsa, contract['trans_code'])
else:
cart = search_cart(otsa, contract['cart_code'])
fix_csc598_cart(otsa, cart)
resolution = ''
elif contract['ncs_error_desc'] is not None and 'EDL.33' in contract[
'ncs_error_desc']:
update_transaction(otsa, contract['trans_code'], '3A')
update_contract(otsa, contract['trans_code'], '3A')
update_status = False
resolution = 'Umowa ' + str(contract['trans_num']) + ' zrealizowana.'
elif contract[
'ncs_error_desc'] is not None and 'ACCOUNT ALREADY CREATED' in contract[
'ncs_error_desc']:
bscs = bscs_connection()
customer_id = get_customer_id(bscs, contract['custcode'])
bscs.close()
fix_aac(otsa, contract['trans_code'], customer_id)
resolution = ''
elif contract['ncs_error_desc'] is not None and (
'na zleceniu nie odpowiada' in contract['ncs_error_desc']
or 'nie jest dostepny' in contract['ncs_error_desc']):
work_info = get_work_info(inc)
if not is_work_info_empty(work_info):
return ''
add_work_info(
inc, 'VC_OPTIPOS',
'Prośba o weryfikację, MSISDN {}.'.format(contract['msisdn']))
reassign_incident(inc, 'OV')
resolution = ''
elif contract['ncs_error_desc'] is not None and 'Voucher' in contract[
'ncs_error_desc']:
work_info = get_work_info(inc)
if not is_work_info_empty(work_info):
return ''
add_work_info(
inc, 'VC_OPTIPOS',
'Prośba o zmianę statusu vouchera, MSISDN {}.'.format(
contract['msisdn']))
reassign_incident(inc, 'OV')
resolution = ''
else:
resolution = ''
return update_status, resolution
def process_1d(otsa, contract, inc):
"""Process transactions with '3D' status."""
resolution = ''
if to_cancel(inc):
update_transaction(otsa, contract['trans_code'], '3D')
update_contract(otsa, contract['trans_code'], '3D')
resolution = 'Umowa ' + contract['trans_num'] + ' anulowana.'
return resolution
def process_1c(otsa, contract, inc):
"""Process transactions with '1C' status."""
if to_cancel(inc):
update_transaction(otsa, contract['trans_code'], '3D')
update_contract(otsa, contract['trans_code'], '3D')
resolution = 'Umowa ' + contract['trans_num'] + ' anulowana.'
elif to_process(inc):
return process_3c(otsa, contract, inc)
else:
resolution = ''
return resolution
def process_3c(otsa, contract, inc):
"""Process transactions with '3C' status.
Possibly the biggest f*****g mess in this whole code."""
if 'ponowione3' in inc['summary']:
return send_error_to_ov(inc, contract)
update_status, resolution = handle_process_errors(otsa, contract)
if not resolution:
update_status, resolution = handle_ncs_errors(otsa, contract, inc)
if update_status:
update_transaction(otsa, contract['trans_code'], '1B')
update_processing_status(inc)
return resolution
def handle_process_errors(otsa, contract):
"""Handle process errors - artificially separated function part to slim down the process_3c() function."""
update_status = False
if contract['process_error'] == 103199:
resolution = 'Druga noga zamówienia nie znajduje sie w statusie HALTED w OM co jest wymagane przy MAGNUM, ' \
'proszę ponownie wypisać całość. W razie wątpliwości proszę o kontakt z Dealer Support.\n'
elif contract['process_error'] == 90100:
if 'BSCS (47 - blad wewnetrzny systemu)' in contract['ncs_error_desc']:
bscs = bscs_connection()
set_trans_no(bscs, contract['custcode'], -1)
bscs.close()
else:
transactions = search_cart(otsa, contract['cart_code'])
for trans in transactions:
fix_90100(otsa, trans['trans_code'])
resolution = ''
update_status = True
elif contract['process_error'] == 21220:
update_transaction(otsa, contract['trans_code'], '1C')
resolution = 'Dokument został już zarejestrowany w CRM. Umowa w statusie do poprawienia. ' \
'W razie wątpliwości proszę o kontakt z Dealer Support.'
elif contract['process_error'] == 200307:
update_transaction(otsa, contract['trans_code'], '1C')
resolution = 'Wybrano e-fakturę, a nie podano adresu email. ' \
'Proszę zmienić metodę wysyłki faktury lub uzupełnić adres mailowy. ' \
'Umowa w statusie do poprawienia. W razie wątpliwości proszę kontaktować się z Dealer Support.'
elif contract['process_error'] == 102860:
update_transaction(otsa, contract['trans_code'], '1C')
resolution = contract['ncs_error_desc'] + '\nUmowa w statusie do poprawy. ' \
'W razie wątpliwości proszę o kontakt z Dealer Support.'
else:
resolution = ''
return update_status, resolution
def process_2y(otsa, contract, inc):
"""Process transactions with '2Y' status."""
resolution = ''
if to_cancel(inc):
update_transaction(otsa, contract['trans_code'], '3D')
update_contract(otsa, contract['trans_code'], '3D')
resolution = 'Umowa ' + contract['trans_num'] + ' anulowana.'
return resolution
for line in inc['notes']:
line = line.lower()
if False: # 'wstrzym' in line and 'po stronie om' in line and not is_magnum(otsa, contract):
resolution = 'Umowa ' + contract['trans_num'] + \
' wstrzymana po stronie OM. Jest to poprawny biznesowo status. ' \
'Proszę anulować lub zatwierdzić. W razie kłopotów proszę o kontakt z Dealer Support'
return resolution
if 'ponowione' in inc['summary']:
resolution = 'Umowa {} wstrzymana po stronie OM. Jest to poprawny biznesowo status. ' \
'Proszę anulować lub zatwierdzić. W razie kłopotów proszę o kontakt z Dealer Support'. \
format(contract['trans_num'])
return resolution
orders = get_orders(contract['msisdn'])
for order in orders:
if order['status'] == 'HALTED' and order['id'] == contract[
'om_order_id']:
update_transaction(otsa, contract['trans_code'], '1B')
resolution = 'Umowa ' + contract[
'trans_num'] + ' przekazana do realizacji.'
elif order['status'] == 'COMPLETED' and order['id'] == contract[
'om_order_id']:
update_transaction(otsa, contract['trans_code'], '3A')
update_contract(otsa, contract['trans_code'], '3A')
resolution = 'Umowa ' + contract['trans_num'] + ' zrealizowana.'
elif order['status'] == 'CANCELLED' and order['id'] == contract[
'om_order_id']:
update_transaction(otsa, contract['trans_code'], '3D')
update_contract(otsa, contract['trans_code'], '3D')
resolution = 'Umowa ' + contract['trans_num'] + ' anulowana.'
else:
resolution = ''
return resolution