def patch(self, request, *args, **kwargs): """ 处理工单 :param request: :param args: :param kwargs: :return: """ json_str = request.body.decode('utf-8') if not json_str: return api_response(-1, 'patch参数为空', {}) request_data_dict = json.loads(json_str) ticket_id = kwargs.get('ticket_id') from service.account.account_base_service import AccountBaseService app_name = request.META.get('HTTP_APPNAME') app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id) if not app_permission_check: return api_response(-1, msg, '') result, msg = TicketBaseService.handle_ticket(ticket_id, request_data_dict) if result or result is not False: code, data = 0, dict(value=result) else: code, data = -1, {} return api_response(code, msg, data)
def run_flow_task(ticket_id, script_id_str, state_id, action_from='loonrobot'): """ 执行工作流脚本 :param script_id_star:通过脚本id来执行, 保存的是字符串 :param ticket_id: :param state_id: :param action_from: :return: """ script_id = int(script_id_str) ticket_obj = TicketRecord.objects.filter(id=ticket_id, is_deleted=False).first() if ticket_obj.participant == script_id_str and ticket_obj.participant_type_id == CONSTANT_SERVICE.PARTICIPANT_TYPE_ROBOT: ## 校验脚本是否合法 # 获取脚本名称 script_obj = WorkflowScript.objects.filter(id=script_id, is_deleted=False, is_active=True).first() if not script_obj: return False, '脚本未注册或非激活状态' script_file = os.path.join(settings.MEDIA_ROOT, script_obj.saved_name.name) globals = {'ticket_id': ticket_id, 'action_from': action_from} # 如果需要脚本执行完成后,工单不往下流转(也就脚本执行失败或调用其他接口失败的情况),需要在脚本中抛出异常 try: with stdoutIO() as s: # execfile(script_file, globals) # for python 2 exec(open(script_file, encoding='utf-8').read(), globals) script_result = True # script_result_msg = ''.join(s.buflist) script_result_msg = ''.join(s.getvalue()) except Exception as e: logger.error(traceback.format_exc()) script_result = False script_result_msg = e.__str__() logger.info('*' * 20 + '工作流脚本回调,ticket_id:[%s]' % ticket_id + '*' * 20) logger.info('*******工作流脚本回调,ticket_id:{}*****'.format(ticket_id)) # 因为上面的脚本执行时间可能会比较长,为了避免db session失效,重新获取ticket对象 ticket_obj = TicketRecord.objects.filter(id=ticket_id, is_deleted=False).first() # 新增处理记录,脚本后只允许只有一个后续直连状态 transition_obj = Transition.objects.filter(source_state_id=state_id, is_deleted=False).first() new_ticket_flow_dict = dict(ticket_id=ticket_id, transition_id=transition_obj.id, suggestion=script_result_msg, participant_type_id=CONSTANT_SERVICE.PARTICIPANT_TYPE_ROBOT, participant='脚本:(id:{}, name:{})'.format(script_obj.id, script_obj.name), state_id=state_id, creator='loonrobot') TicketBaseService.add_ticket_flow_log(new_ticket_flow_dict) if not script_result: # 脚本执行失败,状态不更新,标记任务执行结果 ticket_obj.script_run_last_result = False ticket_obj.save() return False, script_result_msg # 自动执行流转 flag, msg = TicketBaseService.handle_ticket(ticket_id, dict(username='******', suggestion='脚本执行完成后自行流转', transition_id=transition_obj.id), False, True) if flag: logger.info('******脚本执行成功,工单基础信息更新完成, ticket_id:{}******'.format(ticket_id)) return flag, msg else: return False, '工单当前处理人为非脚本,不执行脚本'
def patch(self, request, *args, **kwargs): """ 处理工单 :param request: :param args: :param kwargs: :return: """ json_str = request.body.decode('utf-8') if not json_str: return api_response(-1, 'patch参数为空', {}) request_data_dict = json.loads(json_str) ticket_id = kwargs.get('ticket_id') result, msg = TicketBaseService.handle_ticket(ticket_id, request_data_dict) if result or result is not False: code, data = 0, dict(value=result) else: code, data = -1, {} return api_response(code, msg, data)
def run_flow_task(ticket_id, script_id_str, state_id, action_from='loonrobot'): """ 执行工作流脚本 :param script_id_star:通过脚本id来执行, 保存的是字符串 :param ticket_id: :param state_id: :param action_from: :return: """ script_id = int(script_id_str) ticket_obj = TicketRecord.objects.filter(id=ticket_id, is_deleted=False).first() if ticket_obj.participant == script_id_str and ticket_obj.participant_type_id == CONSTANT_SERVICE.PARTICIPANT_TYPE_ROBOT: ## 校验脚本是否合法 # 获取脚本名称 script_obj = WorkflowScript.objects.filter(id=script_id, is_deleted=False, is_active=True).first() if not script_obj: return False, '脚本未注册或非激活状态' script_file = os.path.join(settings.MEDIA_ROOT, script_obj.saved_name.name) globals = {'ticket_id': ticket_id, 'action_from': action_from} # 如果需要脚本执行完成后,工单不往下流转(也就脚本执行失败或调用其他接口失败的情况),需要在脚本中抛出异常 try: with stdoutIO() as s: # execfile(script_file, globals) # for python 2 exec(open(script_file).read(), globals) script_result = True # script_result_msg = ''.join(s.buflist) script_result_msg = ''.join(s.getvalue()) except Exception as e: logger.error(traceback.format_exc()) script_result = False script_result_msg = e.__str__() logger.info('*' * 20 + '工作流脚本回调,ticket_id:[%s]' % ticket_id + '*' * 20) logger.info('*******工作流脚本回调,ticket_id:{}*****'.format(ticket_id)) # 因为上面的脚本执行时间可能会比较长,为了避免db session失效,重新获取ticket对象 ticket_obj = TicketRecord.objects.filter(id=ticket_id, is_deleted=False).first() # 新增处理记录,脚本后只允许只有一个后续直连状态 transition_obj = Transition.objects.filter(source_state_id=state_id, is_deleted=False).first() new_ticket_flow_dict = dict( ticket_id=ticket_id, transition_id=transition_obj.id, suggestion=script_result_msg, participant_type_id=CONSTANT_SERVICE.PARTICIPANT_TYPE_ROBOT, participant='脚本:(id:{}, name:{})'.format(script_obj.id, script_obj.name), state_id=state_id, creator='loonrobot') TicketBaseService.add_ticket_flow_log(new_ticket_flow_dict) if not script_result: # 脚本执行失败,状态不更新,标记任务执行结果 ticket_obj.script_run_last_result = False ticket_obj.save() return False, script_result_msg # 自动执行流转 tar_state_obj = State.objects.filter( id=transition_obj.destination_state_id, is_deleted=False).first() if tar_state_obj.participant_type_id == CONSTANT_SERVICE.PARTICIPANT_TYPE_VARIABLE: if tar_state_obj.participant == 'creator': destination_participant_type_id = CONSTANT_SERVICE.PARTICIPANT_TYPE_PERSONAL destination_participant = ticket_obj.creator elif tar_state_obj.participant == 'creator_tl': approver, msg = AccountBaseService.get_user_dept_approver( ticket_obj.creator) if len(approver.split(',')) > 1: destination_participant_type_id = CONSTANT_SERVICE.PARTICIPANT_TYPE_MULTI else: destination_participant_type_id = CONSTANT_SERVICE.PARTICIPANT_TYPE_PERSONAL destination_participant = approver elif tar_state_obj.participant_type_id == CONSTANT_SERVICE.PARTICIPANT_TYPE_FIELD: destination_participant, msg = TicketBaseService.get_ticket_field_value( ticket_id, tar_state_obj.participant) destination_participant_type_id = CONSTANT_SERVICE.PARTICIPANT_TYPE_PERSONAL if len(destination_participant.split(',')) > 1: destination_participant_type_id = CONSTANT_SERVICE.PARTICIPANT_TYPE_MULTI elif tar_state_obj.participant_type_id == CONSTANT_SERVICE.PARTICIPANT_TYPE_PARENT_FIELD: parent_ticket_id = ticket_obj.parent_ticket_id destination_participant, msg = TicketBaseService.get_ticket_field_value( parent_ticket_id, tar_state_obj.participant) destination_participant_type_id = CONSTANT_SERVICE.PARTICIPANT_TYPE_PERSONAL if len(destination_participant.split(',')) > 1: destination_participant_type_id = CONSTANT_SERVICE.PARTICIPANT_TYPE_MULTI else: # 其他类型不换算成实际的处理人 destination_participant_type_id = tar_state_obj.participant_type_id destination_participant = tar_state_obj.participant ticket_obj.participant = destination_participant ticket_obj.participant_type_id = destination_participant_type_id ticket_obj.state_id = tar_state_obj.id ticket_obj.save() add_relation, msg = TicketBaseService.get_ticket_dest_relation( destination_participant_type_id, destination_participant) if add_relation: new_relation, msg = TicketBaseService.add_ticket_relation( ticket_id, add_relation) # 更新关系人信息 logger.info( '******脚本执行成功,工单基础信息更新完成, ticket_id:{}******'.format(ticket_id)) # 子工单处理 if tar_state_obj.type_id == CONSTANT_SERVICE.STATE_TYPE_END: if ticket_obj.parent_ticket_id: sub_ticket_queryset = TicketRecord.objects.filter( parent_ticket_id=ticket_obj.parent_ticket_id, is_deleted=False) sub_ticket_state_id_list = [] for sub_ticket_query0 in sub_ticket_queryset: sub_ticket_state_id_list.append(sub_ticket_query0.state_id) if set(sub_ticket_state_id_list) == set([ticket_obj.state_id]): # 父工单的所有子工单都已处理结束,自动流转父工单 parent_ticket_obj = TicketRecord.objects.filter( id=ticket_obj.parent_ticket_id, is_deleted=False).first() parent_transition_obj = Transition.object.filter( source_state_id=parent_ticket_obj.state_id, is_deleted=False).first() flag, msg = TicketBaseService.handle_ticket( parent_ticket_obj.id, dict(username='******', suggestion='所有子工单都已结束,自动流转', transition_id=parent_transition_obj.id)) if not flag: return True, msg # 下个状态也是脚本处理 if tar_state_obj.participant_type_id == CONSTANT_SERVICE.PARTICIPANT_TYPE_ROBOT: run_flow_task.apply_async( args=[ticket_id, tar_state_obj.participant, tar_state_obj.id], queue='loonflow') return True, '' else: return False, '工单当前处理人为非脚本,不执行脚本'