def lambda_handler(event, context):
#List User
users = zendesk.users_list().get('users', [])
print("Listing Current ZenDesk Users")
for user in users:
name = user['name']
print(name)
#Find Most Recently Modified Active Users File from S3
bucket_list = s3.list_objects(Bucket=bucket).get('Contents', [])
print(bucket_list)
for file in bucket_list:
file_name = file['Key']
try:
object = s3.get_object(Bucket=bucket,Key=file_name)['Body']
print(object)
except Exception, e:
print ("Error Encountered while downloading file.")
print (e)
exit()
users = json.load(object)
print(users)
#Create and Update User
print("Creating and Updating Users")
for user in users:
user_name = user['DisplayName']
user_email = user['EmailAddress']
user_phone = user['OfficePhone']
new_user = {
'user': {
'name': user_name,
'email': user_email,
'phone': "%s%s" % (telephone_prefix, user_phone),
}
}
try:
print(new_user)
result = zendesk.user_create_or_update(data=new_user)
sleep(0.03)
#Print Generated User ID
user_id = get_id_from_url(result)
print(user_id)
except Exception, e:
print ("Error Encountered:")
print (e)
def test_create_ticket(self):
result = createTicket(config).run(
"Example from test",
"this ticked was generated automatically from unit test", "Youpi",
"*****@*****.**")
id = get_id_from_url(result)
action = updateTicket(config)
result = action.run(id, "Comment generated from unit test")
print result
self.assertTrue(result != None, "result should be defined")
def zdesk_sandbox_create_ticket(subject, description):
zdesk_sandbox = zdesk_sandbox_connect()
# Create
new_ticket = {
'ticket': {
'requester_name': 'John Doe',
'requester_email': '*****@*****.**',
'subject': subject,
'description': description,
'tags': ['problem', 'issues'],
'ticket_field_entries': [
{
'ticket_field_id': 1,
'value': 'Something1'
},
{
'ticket_field_id': 2,
'value': '$10'
}
]
}
}
result = zdesk_sandbox.ticket_create(data=new_ticket)
# Alternatively, you can get the complete response and get the location
# yourself. This can be useful for getting other response items that are
# not normally returned, such as result['content']['upload']['token']
# when using zendesk.upload_create()
#
# result = zendesk.ticket_create(data=new_ticket, complete_response=True)
# ticket_url = result['response']['location']
# ticket_id = get_id_from_url(ticket_url)
# Need ticket ID?
from zdesk import get_id_from_url
ticket_id = get_id_from_url(result)
return ticket_id
def test_ticket_ops(zd):
new_ticket = {
'ticket': {
'subject': 'zdesk test ticket',
'description': 'test ticket description',
}
}
# create
result = zd.ticket_create(data=new_ticket, retval='location')
assert islocation(result), \
'Create ticket response is not a location string'
# get id from url
ticket_id = get_id_from_url(result)
assert ticket_id.isdigit(), \
'Returned created ticket ID is not a string of decimal digits'
# show
result = zd.ticket_show(id=ticket_id)
assert isinstance(result, dict), \
'Show ticket response is not a dict'
# list
result = zd.tickets_list(get_all_pages=True)
assert isinstance(result, dict), \
'List tickets response is not a dict'
assert int(ticket_id) in [t['id'] for t in result['tickets']], \
'Created ticket not present in ticket list'
# Delete
result = zd.ticket_delete(id=ticket_id, retval='code')
assert isstatuscode(result), \
'Delete ticket response is not a status code'
def test_ticket_ops(zd):
new_ticket = {
'ticket': {
'subject': 'zdesk test ticket',
'description': 'test ticket description',
}
}
# create
result = zd.ticket_create(data=new_ticket, retval='location')
assert islocation(result), \
'Create ticket response is not a location string'
# get id from url
ticket_id = get_id_from_url(result)
assert ticket_id.isdigit(), \
'Returned created ticket ID is not a string of decimal digits'
# show
result = zd.ticket_show(id=ticket_id)
assert isinstance(result, dict), \
'Show ticket response is not a dict'
# list
result = zd.tickets_list(get_all_pages=True)
assert isinstance(result, dict), \
'List tickets response is not a dict'
assert int(ticket_id) in [t['id'] for t in result['tickets']], \
'Created ticket not present in ticket list'
# Delete
result = zd.ticket_delete(id=ticket_id, retval='code')
assert isstatuscode(result), \
'Delete ticket response is not a status code'
# will be what is returned.
# Create a ticket and get its URL.
result = zendesk.ticket_create(data=new_ticket)
# Alternatively, you can get the complete response and get the location
# yourself. This can be useful for getting other response items that are
# not normally returned, such as result['content']['upload']['token']
# when using zendesk.upload_create()
#
# result = zendesk.ticket_create(data=new_ticket, complete_response=True)
# ticket_url = result['response']['location']
# ticket_id = get_id_from_url(ticket_url)
# Need ticket ID?
from zdesk import get_id_from_url
ticket_id = get_id_from_url(result)
# Show
zendesk.ticket_show(id=ticket_id)
# Ticket comments and uploads / attachments
commentbody = "Attaching example Python file"
# must be in the examples directory when executing so this file can be found
fname = 'example.py'
with open(fname, 'rb') as fp:
fdata = fp.read()
# MIME types can be detected with the magic module:
# import magic
# will be what is returned.
# Create a ticket and get its URL.
result = zendesk.ticket_create(data=new_ticket)
# Alternatively, you can get the complete response and get the location
# yourself. This can be useful for getting other response items that are
# not normally returned, such as result['content']['upload']['token']
# when using zendesk.upload_create()
#
#result = zendesk.ticket_create(data=new_ticket, complete_response=True)
#ticket_url = result['response']['location']
#ticket_id = get_id_from_url(ticket_url)
# Need ticket ID?
from zdesk import get_id_from_url
ticket_id = get_id_from_url(result)
# Show
zendesk.ticket_show(id=ticket_id)
# Ticket comments and uploads / attachments
commentbody = "Attaching example Python file"
# must be in the examples directory when executing so this file can be found
fname = '__init__.py'
with open(fname, 'rb') as fp:
fdata = fp.read()
# MIME types can be detected with the magic module:
#import magic
def test_raw_query(zd):
new_ticket = {
'ticket': {
'subject': 'zdesk raw_query ticket',
'description': 'test ticket description',
'tags': ['raw_query_test'],
}
}
# create
result = zd.ticket_create(data=new_ticket, retval='location')
assert islocation(result), \
'Create raw_query_test ticket response is not a location string'
# get id from url
ticket_id = get_id_from_url(result)
assert ticket_id.isdigit(), \
'Returned created raw_query_test ticket ID is not a string of decimal digits'
response_query = zd.ticket_show(id=ticket_id, include='comment_count')
response_raw = zd.ticket_show(id=ticket_id,
raw_query='?include=comment_count',
retval ='content')
assert 'comment_count' in response_query['ticket'], \
'query failed to include comment_count'
assert 'comment_count' in response_raw['ticket'], \
'raw_query failed to include comment_count'
# response_query = zd.search(query='tags:raw_query_test', retval='content')
#
# # It can take a bit to populate the search index
# while len(response_query['results']) == 0:
# time.sleep(4)
# response_query = zd.search(query='tags:raw_query_test',
# retval='content')
#
# response_raw = zd.search(raw_query='?query=tags:raw_query_test',
# retval='content')
#
# # It can take a bit to populate the search index
# while len(response_raw['results']) == 0:
# time.sleep(4)
# response_raw = zd.search(raw_query='?query=tags:raw_query_test',
# retval='content')
#
# assert response_query['results'][0]['id'] == int(ticket_id), \
# 'query search returned incorrect ticket'
#
# assert response_raw['results'][0]['id'] == int(ticket_id), \
# 'raw_query search returned incorrect ticket'
#
# assert len(response_query['results']) == len(response_raw['results']), \
# 'raw_query search contained different number of results'
#
# assert response_query['results'][0]['id'] == response_raw['results'][0]['id'], \
# 'raw_query search returned different tickets'
# Delete
result = zd.ticket_delete(id=ticket_id, retval='code')
assert isstatuscode(result), \
'Delete ticket raw_query_test response is not a status code string'