This pack allows for Zendesk integrations.

Copy the example configuration in zendesk.yaml.example to /opt/stackstorm/configs/zendesk.yaml and edit as required.

It must contain:

• email - Email of the account being used for the integration
• api_token - An API token generated in the admin interface
• subdomain - The subdomain of the zendesk account

To obtain a Zendesk API token, see the docs here.

You can also use dynamic values from the datastore. See the docs for more info.

Note : When modifying the configuration in /opt/stackstorm/configs/ please remember to tell StackStorm to load these new values by running st2ctl reload --register-configs

• create_ticket - Creates a new ticket with the given subject and description.
• search_tickets - Searches all tickets for the given phrase.
• update_ticket - Updates the ticket with the given ID with a new comment.
• update_ticket_status - Updates the status of the ticket with the given ID.