def set_date(self,action,status):
'''Sets date of SLA based on action and status'''
loyalty_sla_obj = get_model('LoyaltySLA').objects.using(settings.BRAND).get(action=action, status=status)
total_seconds = get_time_in_seconds(loyalty_sla_obj.resolution_time, loyalty_sla_obj.resolution_unit)
due_date = datetime.now() + timedelta(seconds=total_seconds)
total_seconds = get_time_in_seconds(loyalty_sla_obj.member_resolution_time, loyalty_sla_obj.member_resolution_unit)
expected_delivery_date = datetime.now() + timedelta(seconds=total_seconds)
return {'due_date':due_date, 'expected_delivery_date':expected_delivery_date}
def set_due_date(priority, feedback_obj):
'''
Set all the dates as per SLA definition
due_date = created_date + resolution_time
reminder_date = due_date - reminder_time
'''
created_date = feedback_obj.created_date
sla_obj = get_model('SLA').objects.get(priority=priority)
total_seconds = get_time_in_seconds(sla_obj.resolution_time, sla_obj.resolution_unit)
due_date = created_date + datetime.timedelta(seconds=total_seconds)
total_seconds = get_time_in_seconds(sla_obj.reminder_time, sla_obj.reminder_unit)
reminder_date = due_date - datetime.timedelta(seconds=total_seconds)
return {'due_date':due_date, 'reminder_date':reminder_date}
