def get_contact_id(self, user):
"""Get a zoho contact id for the contact with the given email address"""
if user is None:
user = User.objects.get(username='******')
response = zoho_get(
'contacts/search',
params={
'limit': 1,
'email': user.email,
},
)
response.raise_for_status()
if response.status_code == 200:
contacts = response.json()
if contacts['count'] > 0:
return contacts['data'][0]['id']
# if we could not find an existing contact, we will create one
response = zoho_post(
'contacts',
json={
'lastName': user.profile.full_name or
'Anonymous', # lastName is required
'email': user.email,
'customFields': {
'username': user.username
},
},
)
response.raise_for_status()
if response.status_code == 200:
return response.json()['id']
def get_contact_id(self, user):
"""Get a zoho contact id for the contact with the given email address"""
if user is None or not user.email:
user = User.objects.get(username="******")
response = zoho_get("contacts/search", params={"limit": 1, "email": user.email})
response.raise_for_status()
if response.status_code == 200:
contacts = response.json()
if contacts["count"] > 0:
return contacts["data"][0]["id"]
# if we could not find an existing contact, we will create one
response = zoho_post(
"contacts",
json={
"lastName": user.profile.full_name
or "Anonymous", # lastName is required
"email": user.email,
"customFields": {"username": user.username},
},
)
response.raise_for_status()
if response.status_code == 200:
return response.json()["id"]
else:
return None
def create_zoho_ticket(self):
"""Create a Zoho ticket"""
def make_url(obj):
"""Make a URL"""
if obj is None:
return ""
else:
return '<p><a href="{}{}" target="_blank">{}</a></p>'.format(
settings.MUCKROCK_URL, obj.get_absolute_url(), obj
)
contact_id = self.get_contact_id(self.user)
if contact_id is None:
return None
description = bleach.clean(self.text)
subject = description[:50] or "-No Subject-"
description = linebreaks(urlize(description))
description += make_url(self.foia)
description += make_url(self.agency)
description += make_url(self.jurisdiction)
email = (
self.user.email
if self.user and self.user.email
else settings.DEFAULT_FROM_EMAIL
)
response = zoho_post(
"tickets",
json={
"subject": subject,
"departmentId": settings.ZOHO_DEPT_IDS["muckrock"],
"contactId": contact_id,
"email": email,
"description": description,
"channel": "Web",
"category": "Flag",
"subCategory": self.get_category_display(),
},
)
response.raise_for_status()
if response.status_code == 200:
return response.json()["id"]
else:
return None
def create_zoho_ticket(self):
"""Create a Zoho ticket"""
def make_url(obj):
"""Make a URL"""
if obj is None:
return ''
else:
return (
u'<p><a href="{}{}" target="_blank">{}</a></p>'.format(
settings.MUCKROCK_URL,
obj.get_absolute_url(),
obj,
)
)
contact_id = self.get_contact_id(self.user)
if contact_id is None:
return None
description = bleach.clean(self.text)
subject = description[:50] or u'-No Subject-'
description = linebreaks(urlize(description))
description += make_url(self.foia)
description += make_url(self.agency)
description += make_url(self.jurisdiction)
response = zoho_post(
'tickets',
json={
'subject': subject,
'departmentId': settings.ZOHO_DEPT_IDS['muckrock'],
'contactId': contact_id,
'email': self.user.email if self.user else '*****@*****.**',
'description': description,
'channel': 'Web',
'category': 'Flag',
'subCategory': self.get_category_display(),
}
)
response.raise_for_status()
if response.status_code == 200:
return response.json()['id']