def test_legacy_process_time(session):
""" Tests the process_time/response_time for existing tickets, which cannot
be migrated as this information cannot be inferred.
"""
user = User()
# test if the changes work for existing pending tickets (we don't need
# to check the open tickets, as there is no difference between an open
# ticket before/after the lead time introduction)
with freeze_time('2016-06-21') as frozen:
ticket = Ticket(state='pending', created=Ticket.timestamp(), user=user)
assert ticket.reaction_time is None
assert ticket.process_time is None
assert ticket.current_process_time is None
assert ticket.last_state_change is None
ticket.close_ticket()
assert ticket.reaction_time is None
assert ticket.process_time is None
assert ticket.current_process_time is None
assert ticket.last_state_change == utcnow()
frozen.tick(delta=timedelta(seconds=10))
assert ticket.reaction_time is None
assert ticket.process_time is None
assert ticket.current_process_time is None
assert ticket.last_state_change == utcnow() - timedelta(seconds=10)
ticket.reopen_ticket(user)
assert ticket.reaction_time is None
assert ticket.process_time is None
assert ticket.current_process_time is None
assert ticket.last_state_change == utcnow()
frozen.tick(delta=timedelta(seconds=10))
assert ticket.reaction_time is None
assert ticket.process_time is None
assert ticket.current_process_time is None
assert ticket.last_state_change == utcnow() - timedelta(seconds=10)
ticket.close_ticket()
assert ticket.reaction_time is None
assert ticket.process_time is None
assert ticket.current_process_time is None
assert ticket.last_state_change == utcnow()
# test if the changes work for existing closed tickets
with freeze_time('2016-06-21') as frozen:
ticket = Ticket(state='closed', created=Ticket.timestamp())
assert ticket.reaction_time is None
assert ticket.process_time is None
assert ticket.current_process_time is None
assert ticket.last_state_change is None
ticket.reopen_ticket(user)
assert ticket.reaction_time is None
assert ticket.process_time is None
assert ticket.current_process_time is None
assert ticket.last_state_change == utcnow()
frozen.tick(delta=timedelta(seconds=10))
assert ticket.reaction_time is None
assert ticket.process_time is None
assert ticket.current_process_time is None
assert ticket.last_state_change == utcnow() - timedelta(seconds=10)
ticket.close_ticket()
assert ticket.reaction_time is None
assert ticket.process_time is None
assert ticket.current_process_time is None
assert ticket.last_state_change == utcnow()
def test_process_time(session):
user = User()
with freeze_time('2016-06-21') as frozen:
# the created timestamp would usually be set as the session is flushed
ticket = Ticket(state='open', created=Ticket.timestamp())
assert ticket.reaction_time is None
assert ticket.process_time is None
assert ticket.current_process_time is 0
assert ticket.last_state_change is None
frozen.tick(delta=timedelta(seconds=10))
assert ticket.reaction_time is None
assert ticket.process_time is None
assert ticket.current_process_time is 10
assert ticket.last_state_change is None
ticket.accept_ticket(user)
assert ticket.reaction_time == 10
assert ticket.process_time is None
assert ticket.current_process_time == 0
assert ticket.last_state_change == utcnow()
frozen.tick(delta=timedelta(seconds=10))
assert ticket.reaction_time == 10
assert ticket.process_time is None
assert ticket.current_process_time == 10
assert ticket.last_state_change == utcnow() - timedelta(seconds=10)
ticket.close_ticket()
assert ticket.reaction_time == 10
assert ticket.process_time == 10
assert ticket.current_process_time == 10
assert ticket.last_state_change == utcnow()
frozen.tick(delta=timedelta(seconds=10))
assert ticket.reaction_time == 10
assert ticket.process_time == 10
assert ticket.current_process_time == 10
assert ticket.last_state_change == utcnow() - timedelta(seconds=10)
ticket.reopen_ticket(user)
assert ticket.reaction_time == 10
assert ticket.process_time == 10
assert ticket.current_process_time == 10
assert ticket.last_state_change == utcnow()
frozen.tick(delta=timedelta(seconds=10))
assert ticket.reaction_time == 10
assert ticket.process_time == 10
assert ticket.current_process_time == 20
assert ticket.last_state_change == utcnow() - timedelta(seconds=10)
ticket.close_ticket()
assert ticket.reaction_time == 10
assert ticket.process_time == 20
assert ticket.current_process_time == 20
assert ticket.last_state_change == utcnow()
def test_transitions(session):
# the created timestamp would usually be set as the session is flushed
ticket = Ticket(state='open', created=Ticket.timestamp())
assert ticket.state == 'open'
assert ticket.user is None
user = User()
with pytest.raises(InvalidStateChange):
ticket.close_ticket()
with pytest.raises(InvalidStateChange):
ticket.reopen_ticket(user)
ticket.accept_ticket(user)
assert ticket.state == 'pending'
assert ticket.user == user
ticket.accept_ticket(user) # idempotent..
assert ticket.state == 'pending'
assert ticket.user == user
with pytest.raises(InvalidStateChange):
ticket.accept_ticket(User()) # ..unless it's another user
ticket.reopen_ticket(user) # idempotent as well -> would lead to no change
assert ticket.state == 'pending'
assert ticket.user == user
ticket.close_ticket()
assert ticket.state == 'closed'
assert ticket.user == user
ticket.close_ticket() # idempotent
assert ticket.state == 'closed'
assert ticket.user == user
with pytest.raises(InvalidStateChange):
ticket.accept_ticket(user)
another_user = User()
ticket.reopen_ticket(another_user)
assert ticket.state == 'pending'
assert ticket.user is another_user
ticket.reopen_ticket(another_user) # idempotent..
assert ticket.state == 'pending'
assert ticket.user is another_user
with pytest.raises(InvalidStateChange):
ticket.reopen_ticket(user) # ..unless it's another user
