Пример #1
0
#!/usr/bin/env python

import sys
import re
from rt2jira import jira, config, pp, logger, JIRAError, syslog, resolve

rt2jira_regex = re.compile('From: rt2jira\n')
action_regex = re.compile('Action: (.*)\n')
tid_regex = re.compile('Ticket ID: (.*?)(\r|)\n')

# Get the set of tickets that have been inactive for a set amount of time.
jira_results = jira.search_issues('project = ' + config.get('jira', 'project') + ' AND component = "' + config.get('jira', 'component') + '" AND status in ("Open") AND createdDate <= startOfDay(-' + config.get('jira', 'auto_resolve_after_days') + 'd) ORDER BY created ASC', maxResults=False)

try:
    for jira_issue in jira_results:
        logger.info('Processing Ticket (' + jira_issue.key + ')')
        syslog.syslog(syslog.LOG_INFO, 'Processing Ticket (' + jira_issue.key + ')')

        # Next, obtain all current comments on the JIRA ticket. 
        jira_comments = jira.comments(jira_issue)

        ticket_acted_upon = False
        for existing_comment in jira_comments:
            action_match = action_regex.search(existing_comment.body)
            tid_match = tid_regex.search(existing_comment.body)

            ticket_id = None
            if tid_match and (len(tid_match.groups()) >= 1):
                ticket_id = tid_match.group(1)

            if jira_issue.fields.assignee:
Пример #2
0
        output = output + '\n' + entry

    return output

# Requestor regex format.
from_regex = re.compile('From: (.*?\@FireEye\.com)(\r|)\n')

# KB Notified regex format.
kb_notified_regex = re.compile('KB Notified: (.*?\@FireEye\.com)(?:\r|)(?:\n|)')

# Get the set of tickets that require an auto reply.
jira_results = jira.search_issues('project = ' + config.get('jira', 'project') + ' AND component = "' + config.get('jira', 'component') + '" AND labels in ("' + config.get('jira', 'new_issue_label') + '", "' + config.get('jira', 'new_comment_label') + '") ORDER BY created ASC', maxResults=False)

try:
    for jira_issue in jira_results:
        logger.info('Processing JIRA Ticket (' + jira_issue.key + ')')
        syslog.syslog(syslog.LOG_INFO, 'Processing JIRA Ticket (' + jira_issue.key + ')')

        # Get the original RT ticket ID.
        ticket_id = None
        fields_dict = config_get_dict(config, 'jira', 'create_fields')
        if fields_dict != {}:
            for k,v in fields_dict.iteritems():
                try:
                    if 'ticket_id' in v:
                        ticket_id = eval('jira_issue.fields.' + k)
                except:
                    continue

        if not ticket_id:
            logger.warn('Unable to find equivalent RT ticket ID in JIRA: ' + jira_issue.key)
Пример #3
0
# KB Notified regex format.
kb_notified_regex = re.compile(
    'KB Notified: (.*?\@FireEye\.com)(?:\r|)(?:\n|)')

# Get the set of tickets that require an auto reply.
jira_results = jira.search_issues(
    'project = ' + config.get('jira', 'project') + ' AND component = "' +
    config.get('jira', 'component') + '" AND labels in ("' +
    config.get('jira', 'new_issue_label') + '", "' +
    config.get('jira', 'new_comment_label') + '") ORDER BY created ASC',
    maxResults=False)

try:
    for jira_issue in jira_results:
        logger.info('Processing JIRA Ticket (' + jira_issue.key + ')')
        syslog.syslog(syslog.LOG_INFO,
                      'Processing JIRA Ticket (' + jira_issue.key + ')')

        # Get the original RT ticket ID.
        ticket_id = None
        fields_dict = config_get_dict(config, 'jira', 'create_fields')
        if fields_dict != {}:
            for k, v in fields_dict.iteritems():
                try:
                    if 'ticket_id' in v:
                        ticket_id = eval('jira_issue.fields.' + k)
                except:
                    continue

        if not ticket_id:
Пример #4
0
rt2jira_regex = re.compile('From: rt2jira\n')
action_regex = re.compile('Action: (.*)\n')
tid_regex = re.compile('Ticket ID: (.*?)(\r|)\n')

# Get the set of tickets that have been inactive for a set amount of time.
jira_results = jira.search_issues(
    'project = ' + config.get('jira', 'project') + ' AND component = "' +
    config.get('jira', 'component') +
    '" AND status in ("Open") AND createdDate <= startOfDay(-' +
    config.get('jira', 'auto_resolve_after_days') + 'd) ORDER BY created ASC',
    maxResults=False)

try:
    for jira_issue in jira_results:
        logger.info('Processing Ticket (' + jira_issue.key + ')')
        syslog.syslog(syslog.LOG_INFO,
                      'Processing Ticket (' + jira_issue.key + ')')

        # Next, obtain all current comments on the JIRA ticket.
        jira_comments = jira.comments(jira_issue)

        ticket_acted_upon = False
        for existing_comment in jira_comments:
            action_match = action_regex.search(existing_comment.body)
            tid_match = tid_regex.search(existing_comment.body)

            ticket_id = None
            if tid_match and (len(tid_match.groups()) >= 1):
                ticket_id = tid_match.group(1)