def send_to_zenddesk(context):
zendesk_form = IEEZendeskForm(
data={
"message": context["message"],
"email_address": context["email_address"],
"name": context["name"],
})
spam_control = helpers.SpamControl(contents=context["content"])
sender = helpers.Sender(email_address=context["email_address"])
assert zendesk_form.is_valid()
if settings.DIRECTORY_FORMS_API_BASE_URL:
zendesk_form.save(
email_address=context["recipient_email"],
form_url="/iee_contact/",
service_name=context["service_name"],
spam_control=spam_control,
sender=sender,
)
def sender():
return helpers.Sender(email_address='*****@*****.**', country_code='UK')
def process_form_data(form_list):
form_data = [form.cleaned_data for form in form_list]
context = {
"subject": "New CHEG Enquiry",
"subdomain": settings.ZENDESK_SUBDOMAIN,
"IEE_GA_GTM": settings.IEE_GA_GTM
}
for form in form_data:
"""
check and store first question response in context
if first response is option 3 for technical questions set context type to Zendesk
"""
if "location" in form.keys():
context["location"] = LOCATIONS[int(form["location"])]
if context["location"] == 3:
context["type"] = "Zendesk"
"""
check and store the second question response in context
"""
if "enquiry_topic" in form.keys():
context["topic"] = TOPICS[int(form["enquiry_topic"])]
"""
check and store the sender name, email and message in context
"""
if "email_address" in form.keys():
context["email_address"] = form["email_address"]
if "name" in form.keys():
context["name"] = form["name"]
if "message" in form.keys():
context["message"] = form["message"]
if "topic" in context:
if context["topic"] == TOPICS[3]:
context["type"] = "email"
context["recipient_email"] = settings.EU_EXIT_DIT_EMAIL
context["recipient_fullname"] = settings.EU_EXIT_DIT_FULLNAME
context["service_name"] = settings.ZENDESK_EU_EXIT_SERVICE_NAME
elif context["topic"] == TOPICS[4]:
context["type"] = "Zendesk"
context["recipient_email"] = settings.EU_EXIT_EMAIL
context["recipient_fullname"] = settings.EU_EXIT_FULLNAME
context["service_name"] = settings.ZENDESK_EU_EXIT_SERVICE_NAME
else:
context["type"] = "Zendesk"
context["recipient_email"] = settings.FEEDBACK_EMAIL
context["recipient_fullname"] = settings.FEEDBACK_FULLNAME
context["service_name"] = settings.ZENDESK_CHEG_SERVICE_NAME
template = get_template("contact/contact_message_tmpl.txt")
context["content"] = template.render(context)
context["spam_control"] = helpers.SpamControl(
contents=context["content"])
context["sender"] = helpers.Sender(
country_code="", email_address=[context["email_address"]])
context[
"form_url"] = "http://contact.check-duties-customs-exporting-goods.service.gov.uk/"
return context
def sender():
return helpers.Sender(
email_address='*****@*****.**',
country_code='UK',
ip_address='192.168.0.1',
)
def process_form_data(self, form_list, form_path):
form_data = self.get_all_cleaned_data()
is_feedback = (
True if form_path == "/feedback/" or form_data["category"] == "2" else False
)
country_code = self.request.session["origin_country"]
country_code = country_code.upper()
context = {
"country_code": country_code,
"service_name": settings.SERVICE_NAME,
"location": Country.objects.get(country_code=country_code).name,
"email_address": form_data["email_address"],
"name": form_data["name"],
"message": form_data["message"],
"form_url": form_path,
}
if is_feedback:
context["type"] = "Zendesk"
context["recipient_email"] = settings.FEEDBACK_EMAIL
context["recipient_fullname"] = settings.FEEDBACK_CONTACT
if is_feedback:
if "category" not in form_data.keys():
context["subject"] = settings.FEEDBACK_SUBJECT
else:
context["subject"] = settings.SUPPORT_SUBJECT
else:
context["subject"] = settings.CONTACT_SUBJECT
if "category" in form_data.keys():
context["category"] = CATEGORIES[int(form_data["category"])]
if "topic" in form_data.keys():
context["topic"] = TOPICS[int(form_data["topic"])]
if form_data["topic"] == "2":
# Importing animals, plants or food, environmental regulations,
# sanitary and phytosanitary regulations
context["type"] = "Email"
context["recipient_email"] = settings.DEFRA_EMAIL
context["recipient_fullname"] = settings.DEFRA_CONTACT
elif form_data["topic"] == "3":
# Product safety and standards, packaging and labelling
context["type"] = "Email"
context["recipient_email"] = settings.BEIS_EMAIL
context["recipient_fullname"] = settings.BEIS_CONTACT
elif form_data["topic"] == "4":
# Topic: Import controls, trade agreements, rules of origin
context["type"] = "Zendesk"
context["subject"] += settings.DDAT_SUBJECT_SUFFIX
context["subdomain"] = settings.DIT_SUBDOMAIN
context["recipient_fullname"] = settings.DDAT_CONTACT
elif form_data["topic"] == "5":
# Other
context["type"] = "Zendesk"
context["subject"] += settings.DIT_SUBJECT_SUFFIX
context["recipient_fullname"] = settings.DIT_CONTACT
context["subdomain"] = (
settings.DIT_SUBDOMAIN if context["type"] == "Zendesk" else ""
)
msg_tmpl = (
"contact/feedback_message_tmpl.txt"
if is_feedback
else "contact/contact_message_tmpl.txt"
)
template = get_template(msg_tmpl)
context["content"] = template.render(context)
context["spam_control"] = helpers.SpamControl(contents=context["content"])
context["sender"] = helpers.Sender(
country_code=context["country_code"], email_address=context["email_address"]
)
return context