Bot for triaging incoming intercom requests and assigning them to the right people.

Install the python module:

sudo python setup.py develop

If you run into installation trouble, check our installation guide on the indico blog.

Sign up for an intercom API key at https://developers.intercom.io/page/getting-started and set up a webhook that responds to the "New Message from a User", "Reply from a User", and "Conversation assigned to Teammate" events.

Set the required environment variables in your ~/.bashrc:

export INTERCOM_INDICO_API_KEY='{INDICO_API_KEY}'
export INTERCOM_APP_ID='{INTERCOM_APP_ID}'
export INTERCOM_API_KEY='{INTERCOM_API_KEY}'

Make an intercom user for the bot and paste it's user ID into intercombot/config.py as the SUGGESTOR_ID.

Build base message routing model based on historic data

python scripts/download_conversations.py
python scripts/train_custom_collections.py

Run the server:

python -m indicobot.server

Watch the bot start auto-assigning users to conversations!