/
restful.py
136 lines (99 loc) · 3.82 KB
/
restful.py
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import logging
import os
import requests
import urllib
import json
from flask import Flask, jsonify, request
from flask_cors import CORS
from HTMLParser import HTMLParser
import re
import talon
from talon import quotations
from nltk.corpus import stopwords
talon.init()
with open('saved_replies.json') as json_data:
saved_replies = json.load(json_data)
json_data.close()
app = Flask(__name__)
CORS(app)
class MLStripper(HTMLParser):
def __init__(self):
self.reset()
self.fed = []
def handle_data(self, d):
self.fed.append(d)
def get_data(self):
return ''.join(self.fed)
def strip_tags(html):
s = MLStripper()
s.feed(html)
return s.get_data()
# test with "5422245921"
def getIntercomConversation(conversation_id):
url = "https://api.intercom.io/conversations/" + conversation_id
headers = {
'accept': "application/json",
'authorization': "Basic MnljbHI5dmg6cm8tMzY2ZWM1ZWYxYTIyY2Q2MWQ4ODJkMzliY2E2MWEwY2NiOTBhZjYxMQ==",
'cache-control': "no-cache",
}
response = requests.request("GET", url, headers=headers)
return response
def getConversationBody(conversation):
user_question = strip_tags(conversation.json()['conversation_message']['body']).lower()
user_question = quotations.extract_from_html(user_question)
logging.warn(user_question)
return user_question
def guessConversationSubject(conversation):
stopWords = set(stopwords.words('english'))
user_question = getConversationBody(conversation)
user_question = re.sub("[^a-zA-Z]", " ", user_question)
subject = [word for word in user_question if word not in stopWords]
return subject
def getIntercomUserID(conversation):
user_id = conversation.json()['user']['id']
return user_id
def getIntercomUser(user_id):
url = "https://api.intercom.io/users/" + user_id
headers = {
'accept': "application/json",
'authorization': "Basic MnljbHI5dmg6cm8tMzY2ZWM1ZWYxYTIyY2Q2MWQ4ODJkMzliY2E2MWEwY2NiOTBhZjYxMQ==",
'cache-control': "no-cache",
}
user = requests.request("GET", url, headers=headers)
return user
@app.route('/', methods=['GET'])
def test():
return jsonify({'message': 'It works!'})
@app.route('/reply', methods=['GET'])
def returnAll():
return jsonify({'saved_replies': saved_replies})
@app.route('/suggested_replies/<string:conversation_id>', methods=['GET'])
def get_suggested_replies(conversation_id):
conversation = getIntercomConversation(conversation_id)
user_question = getConversationBody(conversation)
user_id = getIntercomUserID(conversation)
user_is_premium = False
premium_segment_id = "55954e0ef40cb51ffb000009"
for segment in getIntercomUser(user_id).json()['segments']['segments']:
# user_is_premium = True if segment["id"] == premium_segment_id else False
if segment["id"] == premium_segment_id:
user_is_premium = True
suggested_replies = set()
if not (user_is_premium):
suggested_replies.add('Community Redirect (Upsell)')
for reply in saved_replies:
for keyword in reply['keywords']:
key = " " + keyword
if (key) in user_question:
suggested_replies.add(reply['title'])
if not suggested_replies:
suggested_replies.add("Bug - Reported")
return jsonify({"matches": list(suggested_replies)})
@app.route('/get_conversation/<string:conversation_id>', methods=['GET'])
def get_related_topics(conversation_id):
conversation = getIntercomConversation(conversation_id)
subject = conversation.json()['conversation_message']['subject']
body = getConversationBody(conversation)
return jsonify({"subject": subject, "body": body})
if __name__ == '__main__':
app.run(host=os.getenv('IP', '0.0.0.0'), port=int(os.getenv('PORT', 8080)), debug=True)