def execute(self, args):
ticket_mgr = TicketManager(self.client)
tickets = ticket_mgr.list_tickets(
open_status=not args.get('--closed'),
closed_status=args.get('--closed'))
table = Table(['id', 'assigned user', 'title',
'creation date', 'last edit date'])
for ticket in tickets:
if ticket['assignedUser']:
table.add_row([
ticket['id'],
"%s %s" % (ticket['assignedUser']['firstName'],
ticket['assignedUser']['lastName']),
wrap_string(ticket['title']),
ticket['createDate'],
ticket['lastEditDate']
])
else:
table.add_row([
ticket['id'],
'N/A',
wrap_string(ticket['title']),
ticket['createDate'],
ticket['lastEditDate']
])
return table
def execute(self, args):
ticket_mgr = TicketManager(self.client)
table = Table(['id', 'subject'])
for subject in ticket_mgr.list_subjects():
table.add_row([
subject['id'],
subject['name']
])
return table
def execute(self, args):
mgr = TicketManager(self.client)
ticket_id = resolve_id(
mgr.resolve_ids, args.get('<identifier>'), 'ticket')
body = args.get('--body')
if body is None:
body = open_editor(beg_msg=TEMPLATE_MSG)
mgr.update_ticket(ticket_id=ticket_id, body=body)
return "Ticket Updated!"
def execute(self, args):
mgr = TicketManager(self.client)
if args.get('--title') is "":
return 'Please provide a valid title'
body = args.get('--body')
if body is None:
body = open_editor(beg_msg=TEMPLATE_MSG)
created_ticket = mgr.create_ticket(
title=args.get('--title'),
body=body,
subject=args.get('--subject'))
return get_ticket_results(mgr, created_ticket['id'])
def setUp(self):
self.client = FixtureClient()
self.ticket = TicketManager(self.client)
class TicketTests(unittest.TestCase):
def setUp(self):
self.client = FixtureClient()
self.ticket = TicketManager(self.client)
def test_list_tickets(self):
mcall = call(mask=ANY)
service = self.client['Account']
list_expected_ids = [100, 101, 102]
open_expected_ids = [102]
closed_expected_ids = [100, 101]
results = self.ticket.list_tickets()
service.getTickets.assert_has_calls(mcall)
for result in results:
self.assertIn(result['id'], list_expected_ids)
results = self.ticket.list_tickets(open_status=True,
closed_status=True)
service.getTickets.assert_has_calls(mcall)
for result in results:
self.assertIn(result['id'], list_expected_ids)
results = self.ticket.list_tickets(open_status=True,
closed_status=False)
for result in results:
self.assertIn(result['id'], open_expected_ids)
results = self.ticket.list_tickets(open_status=False,
closed_status=True)
for result in results:
self.assertIn(result['id'], closed_expected_ids)
def test_list_subjects(self):
list_expected_ids = [1001, 1002, 1003, 1004, 1005]
results = self.ticket.list_subjects()
for result in results:
self.assertIn(result['id'], list_expected_ids)
def test_get_instance(self):
result = self.ticket.get_ticket(100)
self.client['Ticket'].getObject.assert_called_once_with(
id=100, mask=ANY)
self.assertEqual(Ticket.getObject, result)
def test_create_ticket(self):
self.ticket.create_ticket(
title="Cloud Instance Cancellation - 08/01/13",
body="body",
subject=1004)
self.client['Ticket'].createStandardTicket.assert_called_once_with(
{"assignedUserId": 12345,
"contents": "body",
"subjectId": 1004,
"title": "Cloud Instance Cancellation - 08/01/13"}, "body")
def test_update_ticket(self):
# Test editing user data
service = self.client['Ticket']
# test a full update
self.ticket.update_ticket(100, body='Update1')
service.edit.assert_called_once_with(
{
"accountId": 1234,
"assignedUserId": 12345,
"createDate": "2013-08-01T14:14:04-07:00",
"id": 100,
"lastEditDate": "2013-08-01T14:16:47-07:00",
"lastEditType": "AUTO",
"modifyDate": "2013-08-01T14:16:47-07:00",
"status": {
"id": 1002,
"name": "Closed"
},
"statusId": 1002,
"title": "Cloud Instance Cancellation - 08/01/13"
},
'Update1',
id=100)
