async def repeat_ticket(
callback_query: types.CallbackQuery,
state: FSMContext,
) -> None:
""" Duplicate ticket """
callback_id: str = callback_query.id
user_id: int = callback_query.from_user.id
ticket_id: int = int(callback_query.data.split(":")[1])
user_session = UserSession(user_id)
await user_session.create(state)
ticket: Dict = user_session.get_one_ticket(ticket_id)
title: str = ticket.get("name", str(None))
description: str = ticket.get("content", str(None))
priority_int: int = ticket.get("priority", str(None))
try:
ticket_id = user_session.create_ticket(
title=title, description=description, urgency=priority_int
)
except StupidError as err:
message_text: str = f"Произошла неизвестная науке ошибка {err}"
else:
message_text = f'Заявка "{title}" принята. Номер заявки - {ticket_id}'
logging.info(message_text)
await bot.send_message(user_id, message_text, reply_markup=select_command)
ddd = await bot.answer_callback_query(callback_id)
logging.info("callback done %s", ddd)
async def process_to_select_priority(
user_id: int, priority: str, state: FSMContext
) -> None:
"""Create new ticket with provided title, description and priority
Args:
user_id (int): telegram user id that issued command
description (str): title for new ticket
"""
user_session = UserSession(user_id)
await user_session.create(state)
title = await user_session.pop_field(key="title")
description = await user_session.pop_field(key="description")
logging.info("title = _%s_ description = _%s_", title, description)
if len(title) == 0 or len(description) == 0:
logging.warning(
"process_to_select_priority(): title = _%s_ description = _%s_",
title,
description,
)
await Form.logged_in.set()
await bot.send_message(
user_id,
"Заявка не принята. Програма выдала ошибку",
reply_markup=select_command,
)
return
try:
priority_int: int = urgency_to_int(priority)
except KeyError:
logging.warning(
"process_to_select_priority(): title = _%s_ description = _%s_ priority = _%s",
title,
description,
priority,
)
await Form.logged_in.set()
await bot.send_message(
user_id,
"Заявка не принята. Неправильно выбран приоритет",
reply_markup=select_command,
)
return
try:
ticket_id = user_session.create_ticket(
title=title, description=description, urgency=priority_int
)
except StupidError as err:
message_text: str = f"Произошла неизвестная науке ошибка {err}"
else:
# message_text = f'Заявка "{title}" принята. Номер заявки - [{ticket_id}]({GLPI_TICKET_URL}{ticket_id})'
message_text = f'Заявка "{title}" принята. Номер заявки - <a href="{GLPI_TICKET_URL}{ticket_id}">{ticket_id}</a>'
logging.info(message_text)
await bot.send_message(user_id, message_text, reply_markup=select_command)
await Form.logged_in.set()