def change_plan_status(
request: HttpRequest,
user: UserProfile,
status: int = REQ("status", validator=check_int)
) -> HttpResponse:
assert (status in [
CustomerPlan.ACTIVE, CustomerPlan.DOWNGRADE_AT_END_OF_CYCLE,
CustomerPlan.SWITCH_TO_ANNUAL_AT_END_OF_CYCLE, CustomerPlan.ENDED
])
plan = get_current_plan_by_realm(user.realm)
assert (plan is not None) # for mypy
if status == CustomerPlan.ACTIVE:
assert (plan.status == CustomerPlan.DOWNGRADE_AT_END_OF_CYCLE)
do_change_plan_status(plan, status)
elif status == CustomerPlan.DOWNGRADE_AT_END_OF_CYCLE:
assert (plan.status == CustomerPlan.ACTIVE)
downgrade_at_the_end_of_billing_cycle(user.realm)
elif status == CustomerPlan.SWITCH_TO_ANNUAL_AT_END_OF_CYCLE:
assert (plan.billing_schedule == CustomerPlan.MONTHLY)
assert (plan.status == CustomerPlan.ACTIVE)
assert (plan.fixed_price is None)
do_change_plan_status(plan, status)
elif status == CustomerPlan.ENDED:
assert (plan.status == CustomerPlan.FREE_TRIAL)
downgrade_now_without_creating_additional_invoices(user.realm)
return json_success()
def do_deactivate_realm(realm: Realm, *,
acting_user: Optional[UserProfile]) -> None:
"""
Deactivate this realm. Do NOT deactivate the users -- we need to be able to
tell the difference between users that were intentionally deactivated,
e.g. by a realm admin, and users who can't currently use Zulip because their
realm has been deactivated.
"""
if realm.deactivated:
return
realm.deactivated = True
realm.save(update_fields=["deactivated"])
if settings.BILLING_ENABLED:
downgrade_now_without_creating_additional_invoices(realm)
event_time = timezone_now()
RealmAuditLog.objects.create(
realm=realm,
event_type=RealmAuditLog.REALM_DEACTIVATED,
event_time=event_time,
acting_user=acting_user,
extra_data=orjson.dumps({
RealmAuditLog.ROLE_COUNT:
realm_user_count_by_role(realm),
}).decode(),
)
ScheduledEmail.objects.filter(realm=realm).delete()
for user in active_humans_in_realm(realm):
# Don't deactivate the users, but do delete their sessions so they get
# bumped to the login screen, where they'll get a realm deactivation
# notice when they try to log in.
delete_user_sessions(user)
# This event will only ever be received by clients with an active
# longpoll connection, because by this point clients will be
# unable to authenticate again to their event queue (triggering an
# immediate reload into the page explaining the realm was
# deactivated). So the purpose of sending this is to flush all
# active longpoll connections for the realm.
event = dict(type="realm", op="deactivated", realm_id=realm.id)
send_event(realm, event, active_user_ids(realm.id))
def do_scrub_realm(realm: Realm, *,
acting_user: Optional[UserProfile]) -> None:
if settings.BILLING_ENABLED:
downgrade_now_without_creating_additional_invoices(realm)
users = UserProfile.objects.filter(realm=realm)
for user in users:
do_delete_messages_by_sender(user)
do_delete_avatar_image(user, acting_user=acting_user)
user.full_name = f"Scrubbed {generate_key()[:15]}"
scrubbed_email = f"scrubbed-{generate_key()[:15]}@{realm.host}"
user.email = scrubbed_email
user.delivery_email = scrubbed_email
user.save(update_fields=["full_name", "email", "delivery_email"])
do_remove_realm_custom_profile_fields(realm)
Attachment.objects.filter(realm=realm).delete()
RealmAuditLog.objects.create(
realm=realm,
event_time=timezone_now(),
acting_user=acting_user,
event_type=RealmAuditLog.REALM_SCRUBBED,
)
def update_plan(
request: HttpRequest,
user: UserProfile,
status: Optional[int] = REQ(
"status",
json_validator=check_int_in([
CustomerPlan.ACTIVE,
CustomerPlan.DOWNGRADE_AT_END_OF_CYCLE,
CustomerPlan.SWITCH_TO_ANNUAL_AT_END_OF_CYCLE,
CustomerPlan.ENDED,
]),
default=None,
),
licenses: Optional[int] = REQ("licenses",
json_validator=check_int,
default=None),
licenses_at_next_renewal: Optional[int] = REQ("licenses_at_next_renewal",
json_validator=check_int,
default=None),
) -> HttpResponse:
plan = get_current_plan_by_realm(user.realm)
assert plan is not None # for mypy
new_plan, last_ledger_entry = make_end_of_cycle_updates_if_needed(
plan, timezone_now())
if new_plan is not None:
raise JsonableError(
_("Unable to update the plan. The plan has been expired and replaced with a new plan."
))
if last_ledger_entry is None:
raise JsonableError(
_("Unable to update the plan. The plan has ended."))
if status is not None:
if status == CustomerPlan.ACTIVE:
assert plan.status == CustomerPlan.DOWNGRADE_AT_END_OF_CYCLE
do_change_plan_status(plan, status)
elif status == CustomerPlan.DOWNGRADE_AT_END_OF_CYCLE:
assert plan.status == CustomerPlan.ACTIVE
downgrade_at_the_end_of_billing_cycle(user.realm)
elif status == CustomerPlan.SWITCH_TO_ANNUAL_AT_END_OF_CYCLE:
assert plan.billing_schedule == CustomerPlan.MONTHLY
assert plan.status == CustomerPlan.ACTIVE
assert plan.fixed_price is None
do_change_plan_status(plan, status)
elif status == CustomerPlan.ENDED:
assert plan.is_free_trial()
downgrade_now_without_creating_additional_invoices(user.realm)
return json_success()
if licenses is not None:
if plan.automanage_licenses:
raise JsonableError(
_("Unable to update licenses manually. Your plan is on automatic license management."
))
if last_ledger_entry.licenses == licenses:
raise JsonableError(
_("Your plan is already on {licenses} licenses in the current billing period."
).format(licenses=licenses))
if last_ledger_entry.licenses > licenses:
raise JsonableError(
_("You cannot decrease the licenses in the current billing period."
).format(licenses=licenses))
validate_licenses(plan.charge_automatically, licenses,
get_latest_seat_count(user.realm))
update_license_ledger_for_manual_plan(plan,
timezone_now(),
licenses=licenses)
return json_success()
if licenses_at_next_renewal is not None:
if plan.automanage_licenses:
raise JsonableError(
_("Unable to update licenses manually. Your plan is on automatic license management."
))
if last_ledger_entry.licenses_at_next_renewal == licenses_at_next_renewal:
raise JsonableError(
_("Your plan is already scheduled to renew with {licenses_at_next_renewal} licenses."
).format(licenses_at_next_renewal=licenses_at_next_renewal))
validate_licenses(
plan.charge_automatically,
licenses_at_next_renewal,
get_latest_seat_count(user.realm),
)
update_license_ledger_for_manual_plan(
plan,
timezone_now(),
licenses_at_next_renewal=licenses_at_next_renewal)
return json_success()
raise JsonableError(_("Nothing to change."))
def support(
request: HttpRequest,
realm_id: Optional[int] = REQ(default=None, converter=to_non_negative_int),
plan_type: Optional[int] = REQ(default=None,
converter=to_non_negative_int),
discount: Optional[Decimal] = REQ(default=None, converter=to_decimal),
new_subdomain: Optional[str] = REQ(default=None),
status: Optional[str] = REQ(
default=None, str_validator=check_string_in(VALID_STATUS_VALUES)),
billing_method: Optional[str] = REQ(
default=None, str_validator=check_string_in(VALID_BILLING_METHODS)),
sponsorship_pending: Optional[bool] = REQ(default=None,
json_validator=check_bool),
approve_sponsorship: Optional[bool] = REQ(default=None,
json_validator=check_bool),
downgrade_method: Optional[str] = REQ(
default=None, str_validator=check_string_in(VALID_DOWNGRADE_METHODS)),
scrub_realm: Optional[bool] = REQ(default=None, json_validator=check_bool),
query: Optional[str] = REQ("q", default=None),
org_type: Optional[int] = REQ(default=None, converter=to_non_negative_int),
) -> HttpResponse:
context: Dict[str, Any] = {}
if "success_message" in request.session:
context["success_message"] = request.session["success_message"]
del request.session["success_message"]
if settings.BILLING_ENABLED and request.method == "POST":
# We check that request.POST only has two keys in it: The
# realm_id and a field to change.
keys = set(request.POST.keys())
if "csrfmiddlewaretoken" in keys:
keys.remove("csrfmiddlewaretoken")
if len(keys) != 2:
raise JsonableError(_("Invalid parameters"))
realm = Realm.objects.get(id=realm_id)
acting_user = request.user
assert isinstance(acting_user, UserProfile)
if plan_type is not None:
current_plan_type = realm.plan_type
do_change_plan_type(realm, plan_type, acting_user=acting_user)
msg = f"Plan type of {realm.string_id} changed from {get_plan_name(current_plan_type)} to {get_plan_name(plan_type)} "
context["success_message"] = msg
elif org_type is not None:
current_realm_type = realm.org_type
do_change_realm_org_type(realm, org_type, acting_user=acting_user)
msg = f"Org type of {realm.string_id} changed from {get_org_type_display_name(current_realm_type)} to {get_org_type_display_name(org_type)} "
context["success_message"] = msg
elif discount is not None:
current_discount = get_discount_for_realm(realm) or 0
attach_discount_to_realm(realm, discount, acting_user=acting_user)
context[
"success_message"] = f"Discount of {realm.string_id} changed to {discount}% from {current_discount}%."
elif new_subdomain is not None:
old_subdomain = realm.string_id
try:
check_subdomain_available(new_subdomain)
except ValidationError as error:
context["error_message"] = error.message
else:
do_change_realm_subdomain(realm,
new_subdomain,
acting_user=acting_user)
request.session[
"success_message"] = f"Subdomain changed from {old_subdomain} to {new_subdomain}"
return HttpResponseRedirect(
reverse("support") + "?" + urlencode({"q": new_subdomain}))
elif status is not None:
if status == "active":
do_send_realm_reactivation_email(realm,
acting_user=acting_user)
context[
"success_message"] = f"Realm reactivation email sent to admins of {realm.string_id}."
elif status == "deactivated":
do_deactivate_realm(realm, acting_user=acting_user)
context["success_message"] = f"{realm.string_id} deactivated."
elif billing_method is not None:
if billing_method == "send_invoice":
update_billing_method_of_current_plan(
realm, charge_automatically=False, acting_user=acting_user)
context[
"success_message"] = f"Billing method of {realm.string_id} updated to pay by invoice."
elif billing_method == "charge_automatically":
update_billing_method_of_current_plan(
realm, charge_automatically=True, acting_user=acting_user)
context[
"success_message"] = f"Billing method of {realm.string_id} updated to charge automatically."
elif sponsorship_pending is not None:
if sponsorship_pending:
update_sponsorship_status(realm, True, acting_user=acting_user)
context[
"success_message"] = f"{realm.string_id} marked as pending sponsorship."
else:
update_sponsorship_status(realm,
False,
acting_user=acting_user)
context[
"success_message"] = f"{realm.string_id} is no longer pending sponsorship."
elif approve_sponsorship:
do_approve_sponsorship(realm, acting_user=acting_user)
context[
"success_message"] = f"Sponsorship approved for {realm.string_id}"
elif downgrade_method is not None:
if downgrade_method == "downgrade_at_billing_cycle_end":
downgrade_at_the_end_of_billing_cycle(realm)
context[
"success_message"] = f"{realm.string_id} marked for downgrade at the end of billing cycle"
elif downgrade_method == "downgrade_now_without_additional_licenses":
downgrade_now_without_creating_additional_invoices(realm)
context[
"success_message"] = f"{realm.string_id} downgraded without creating additional invoices"
elif downgrade_method == "downgrade_now_void_open_invoices":
downgrade_now_without_creating_additional_invoices(realm)
voided_invoices_count = void_all_open_invoices(realm)
context[
"success_message"] = f"{realm.string_id} downgraded and voided {voided_invoices_count} open invoices"
elif scrub_realm:
do_scrub_realm(realm, acting_user=acting_user)
context["success_message"] = f"{realm.string_id} scrubbed."
if query:
key_words = get_invitee_emails_set(query)
users = set(UserProfile.objects.filter(delivery_email__in=key_words))
realms = set(Realm.objects.filter(string_id__in=key_words))
for key_word in key_words:
try:
URLValidator()(key_word)
parse_result = urllib.parse.urlparse(key_word)
hostname = parse_result.hostname
assert hostname is not None
if parse_result.port:
hostname = f"{hostname}:{parse_result.port}"
subdomain = get_subdomain_from_hostname(hostname)
try:
realms.add(get_realm(subdomain))
except Realm.DoesNotExist:
pass
except ValidationError:
users.update(
UserProfile.objects.filter(full_name__iexact=key_word))
for realm in realms:
realm.customer = get_customer_by_realm(realm)
current_plan = get_current_plan_by_realm(realm)
if current_plan is not None:
new_plan, last_ledger_entry = make_end_of_cycle_updates_if_needed(
current_plan, timezone_now())
if last_ledger_entry is not None:
if new_plan is not None:
realm.current_plan = new_plan
else:
realm.current_plan = current_plan
realm.current_plan.licenses = last_ledger_entry.licenses
realm.current_plan.licenses_used = get_latest_seat_count(
realm)
# full_names can have , in them
users.update(UserProfile.objects.filter(full_name__iexact=query))
context["users"] = users
context["realms"] = realms
confirmations: List[Dict[str, Any]] = []
preregistration_users = PreregistrationUser.objects.filter(
email__in=key_words)
confirmations += get_confirmations(
[
Confirmation.USER_REGISTRATION, Confirmation.INVITATION,
Confirmation.REALM_CREATION
],
preregistration_users,
hostname=request.get_host(),
)
multiuse_invites = MultiuseInvite.objects.filter(realm__in=realms)
confirmations += get_confirmations([Confirmation.MULTIUSE_INVITE],
multiuse_invites)
confirmations += get_confirmations([Confirmation.REALM_REACTIVATION],
[realm.id for realm in realms])
context["confirmations"] = confirmations
def get_realm_owner_emails_as_string(realm: Realm) -> str:
return ", ".join(realm.get_human_owner_users().order_by(
"delivery_email").values_list("delivery_email", flat=True))
def get_realm_admin_emails_as_string(realm: Realm) -> str:
return ", ".join(
realm.get_human_admin_users(include_realm_owners=False).order_by(
"delivery_email").values_list("delivery_email", flat=True))
context[
"get_realm_owner_emails_as_string"] = get_realm_owner_emails_as_string
context[
"get_realm_admin_emails_as_string"] = get_realm_admin_emails_as_string
context["get_discount_for_realm"] = get_discount_for_realm
context["get_org_type_display_name"] = get_org_type_display_name
context["realm_icon_url"] = realm_icon_url
context["Confirmation"] = Confirmation
context["sorted_realm_types"] = sorted(Realm.ORG_TYPES.values(),
key=lambda d: d["display_order"])
return render(request, "analytics/support.html", context=context)
