def test_ticket_actions_decrease_priority():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
])
ticket_actions(rt_object, '887677', 'decrease_priority', '*****@*****.**',
'*****@*****.**')
assert rt_object.uri == 'ticket/887677/edit'
assert rt_object.data == {'content': 'priority: 25\n'}
def test_ticket_actions_forward_new():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: new',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
u'starts: ' + str(ctime(time())),
u'timeworked: 10 minutes',
])
ticket_actions(rt_object, '887677', 'forward', '*****@*****.**', '*****@*****.**')
assert rt_object.uri == 'ticket/887677/edit'
assert 'status: open\nstarts: ' in rt_object.data['content']
def test_ticket_actions_unset_urgent():
rt_object = RTApiMock()
rt_object.set_return(
[
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
]
)
ticket_actions(rt_object, '887677', 'unset_urgent', '*****@*****.**', '*****@*****.**')
assert rt_object.uri == 'ticket/887677/edit'
assert rt_object.data == {
'content': 'cf.{DITIC-Urgent}: \n',
}
def test_ticket_actions_stalled_open():
rt_object = RTApiMock()
rt_object.set_return(
[
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
u'starts: '+str(ctime(time())),
u'timeworked: 10 minutes',
]
)
ticket_actions(rt_object, '887677', 'stalled', '*****@*****.**', '*****@*****.**')
assert rt_object.uri == 'ticket/887677/edit'
assert 'status: stalled\nstarts: 0\ntimeworked: 10.' in rt_object.data['content']
def ticketAction2(ticket_id, action):
start_time = time()
result = create_default_result()
result2 = create_default_result()
if request.query.o == '' or not user_auth.check_id(request.query.o):
result.update({'message': ''})
return template('auth', result)
# Apply the action to the ticket
result.update(
ticket_actions(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)), ticket_id,
action, request.query.email,
user_auth.get_email_from_id(request.query.o)))
# Update table for this user
result.update(
user_tickets_details(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)),
request.query.email))
result2.update(
user_tickets_details(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)), "inbox"))
result.update({'username': user_auth.get_email_from_id(request.query.o)})
result.update({'email': request.query.email})
result.update({'username_id': request.query.o})
# Is there any URGENT ticket?
result.update({'urgent': get_urgent_tickets(rt_object)})
result.update({'summary': get_summary_info()})
result.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
result2.update({'urgent': get_urgent_tickets(rt_object)})
result2.update({'summary': get_summary_info()})
result2.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
if request.query.email == 'inbox' or request.query.email == 'unknown':
return template('ticket_list', result)
else:
return template('detail', result, tickets2=result2)
def test_ticket_actions_unknown_option():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
])
result = ticket_actions(rt_object, '887677', 'not_known', '*****@*****.**',
'*****@*****.**')
assert rt_object.data == {'query': 'id = "887677"', 'format': 'l'}
assert rt_object.uri == '/search/ticket'
assert result == {
'action_result': 'Still working on it... sorry for the inconvenience!'
}
def archive_tickets_server(email):
start_time = time()
result = create_default_result()
dictResultRes = user_get_resolved_tickets(rt_object, email)
listTickets = getTicketsIds(dictResultRes)
if request.query.o == '' or not user_auth.check_id(request.query.o):
result.update({'message': ''})
return template('auth', result)
for i in range(len(listTickets)):
# Apply the action to the ticket
result.update(ticket_actions(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)
),
listTickets[i],
'forward',
request.query.email, user_auth.get_email_from_id(request.query.o)
))
# Update table for this user
result.update(user_tickets_details(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)
), request.query.email))
result.update({'username': user_auth.get_email_from_id(request.query.o)})
result.update({'email': request.query.email})
result.update({'username_id': request.query.o})
# Is there any URGENT ticket?
result.update({'urgent': get_urgent_tickets(rt_object)})
result.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
result.update({'summary:': get_summary_info()})
os.system('update_statistics')
os.system("generate_summary_file")
return template('detail', result)
def ticket_action2(ticket_id, action):
start_time = time()
result = create_default_result()
if request.query.o == '' or not user_auth.check_id(request.query.o):
result.update({'message': ''})
return template('auth', result)
# Apply the action to the ticket
result.update(ticket_actions(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)
),
ticket_id,
action,
request.query.email, user_auth.get_email_from_id(request.query.o)
))
# Update table for this user
result.update(user_tickets_details(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)
), request.query.email))
result.update({'username': user_auth.get_email_from_id(request.query.o)})
result.update({'email': request.query.email})
result.update({'username_id': request.query.o})
# Is there any URGENT ticket?
result.update({'urgent': get_urgent_tickets(rt_object)})
result.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
#update all
if request.query.email == 'dir' or request.query.email == 'dir-inbox' or request.query.email == 'unknown':
return template('ticket_list', result)
elif request.query.email == 'history':
return template('history', result)
else:
return template('detail', result)
def archive_ticket(ticket_id,action):
start_time = time()
result = create_default_result()
if request.query.o == '' or not user_auth.check_id(request.query.o):
result.update({'message': ''})
return template('auth', result)
# Apply the action to the ticket
result.update(ticket_actions(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)
),
ticket_id,
action,
request.query.email, user_auth.get_email_from_id(request.query.o)
))
# Update table for this user
result.update(user_tickets_details(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)
), request.query.email))
result.update({'username': user_auth.get_email_from_id(request.query.o)})
result.update({'email': request.query.email})
result.update({'username_id': request.query.o})
# Is there any URGENT ticket?
result.update({'urgent': get_urgent_tickets(rt_object)})
result.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
modify_ticket(
rt_object,
ticket_id,
{
'status': 'archived',
}
)
return template('history', result)
def test_ticket_actions_unknown_option():
rt_object = RTApiMock()
rt_object.set_return(
[
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
]
)
result = ticket_actions(rt_object, '887677', 'not_known', '*****@*****.**', '*****@*****.**')
assert rt_object.data == {
'query': 'id = "887677"',
'format': 'l'
}
assert rt_object.uri == '/search/ticket'
assert result == {
'action_result': 'Still working on it... sorry for the inconvenience!'
}
def ticket_action_2(ticket_id, action):
start_time = time()
result = create_default_result()
if request.query.o == "" or not user_auth.check_id(request.query.o):
result.update({"message": ""})
return template("auth", result)
# Apply the action to the ticket
result.update(
ticket_actions(
user_auth.get_rt_object_from_email(user_auth.get_email_from_id(request.query.o)),
ticket_id,
action,
request.query.email,
user_auth.get_email_from_id(request.query.o),
)
)
# Update table for this user
result.update(
user_tickets_details(
user_auth.get_rt_object_from_email(user_auth.get_email_from_id(request.query.o)), request.query.email
)
)
result.update({"username": user_auth.get_email_from_id(request.query.o)})
result.update({"email": request.query.email})
result.update({"username_id": request.query.o})
# Is there any URGENT ticket?
result.update({"urgent": get_urgent_tickets(rt_object)})
result.update({"time_spent": "%0.2f seconds" % (time() - start_time)})
if request.query.email == "dir" or request.query.email == "dir-inbox" or request.query.email == "unknown":
return template("ticket_list", result)
else:
return template("detail", result)