def agent_add(self):
schema = AgentForm()
try:
form_result = schema.to_python(request.params)
cca = CallCenterAgent()
cca.extension = form_result.get('extension')
endpoint = PbxEndpoint.query.filter_by(user_context=session['context'])\
.filter(PbxEndpoint.auth_id==cca.extension).first()
cca.context = session['context']
cca.domain = session['context']
cca.type = 'callback'
cca.system = 'single_box'
cca.name = cca.extension+"@"+session['context']
cca.timeout = form_result.get('timeout', 30)
cca.contact = "[call_timeout="+cca.timeout+"]user/"+cca.name
cca.max_no_answer = form_result.get('max_no_answer', 3)
cca.wrap_up_time = form_result.get('wrap_up_time', 30)
cca.reject_delay_time = form_result.get('reject_delay_time', 30)
cca.busy_delay_time = form_result.get('busy_delay_time', 0)
cca.no_answer_delay_time = form_result.get('no_answer_delay_time', 5)
cca.record_calls = form_result.get('record_calls', 0)
cca.status = 'Available'
cca.state = 'Waiting'
cca.user_id = endpoint.user_id
cca.pbx_endpoint_id = endpoint.id
db.add(cca)
db.commit()
except validators.Invalid, error:
db.rollback()
return 'Error: %s.' % error
def tier_add(self):
schema = TierForm()
try:
form_result = schema.to_python(request.params)
cca = CallCenterAgent.query.filter_by(extension=form_result.get('agent_extension', None))\
.filter_by(context=session['context']).first()
cur_cct = CallCenterTier.query.filter_by(agent=cca.name).first()
ccq = CallCenterQueue.query.filter_by(name=form_result.get('queue_name', None)).first()
if cur_cct:
return "Agent in tier already exists!"
cct = CallCenterTier()
cct.extension = cca.extension
cct.queue_id = ccq.id
cct.agent_id = cca.id
cct.queue = str(ccq.name)+"@"+session['context']
cct.agent = str(cca.extension)+"@"+session['context']
cct.level = form_result.get('level', 1)
cct.state = 'Ready'
cct.position = form_result.get('position', 1)
cct.context = session['context']
cct.domain = session['context']
db.add(cct)
db.commit()
except validators.Invalid, error:
db.rollback()
return 'Error: %s.' % error
def agent_edit(self):
schema = AgentEditForm()
try:
form_result = schema.to_python(request.params)
cca = CallCenterAgent.query.filter_by(context=session['context'])\
.filter(CallCenterAgent.id==form_result.get('agent_id')).first()
cca.extension = form_result.get('extension')
endpoint = PbxEndpoint.query.filter_by(user_context=session['context'])\
.filter(PbxEndpoint.auth_id==cca.extension).first()
cca.context = session['context']
cca.domain = session['context']
cca.type = 'callback'
cca.record_calls = form_result.get('record_calls', 0)
cca.timeout = form_result.get('timeout', 30)
cca.max_no_answer = form_result.get('max_no_answer', 3)
cca.wrap_up_time = form_result.get('wrap_up_time', 30)
cca.reject_delay_time = form_result.get('reject_delay_time', 30)
cca.busy_delay_time = form_result.get('busy_delay_time', 0)
cca.no_answer_delay_time = form_result.get('no_answer_delay_time', 5)
cca.user_id = endpoint.user_id
cca.pbx_endpoint_id = endpoint.id
db.commit()
except validators.Invalid, error:
db.rollback()
return 'Error: %s.' % error
def ccq_edit(self):
schema = QueueEditForm()
try:
form_result = schema.to_python(request.params)
ccq = CallCenterQueue.query.filter_by(context=session['context']).filter_by(id=form_result.get('ccq_id')).first()
ccq.context = session['context']
ccq.domain = session['context']
ccq.audio_type = form_result.get('audio_name').split(",")[0]
ccq.audio_name = form_result.get('audio_name').split(",")[1]
ccq.moh_sound = form_result.get('moh_sound', 'local_stream://moh')
ccq.time_base_score = form_result.get('time_base_score', 'system')
ccq.max_wait_time = form_result.get('max_wait_time', 0)
ccq.max_wait_time_with_no_agent = form_result.get('max_wait_time_with_no_agent', 0)
ccq.max_wait_time_with_no_agent_reached = form_result.get('max_wait_time_with_no_agent_reached', 5)
ccq.tier_rules_apply = form_result.get('tier_rules_apply', False)
ccq.tier_rule_wait_second = form_result.get('tier_rule_wait_second', 300)
ccq.tier_rule_wait_multiply_level = form_result.get('tier_rule_wait_multiply_level', False)
ccq.tier_rule_agent_no_wait = form_result.get('tier_rule_agent_no_wait', False)
ccq.discard_abandoned_after = form_result.get('discard_abandoned_after', 1800)
ccq.abandoned_resume_allowed = form_result.get('abandoned_resume_allowed', False)
ccq.strategy = form_result.get('strategy')
ccq.failed_route_id = form_result.get('failed_route_id', 0)
ccq.record_calls = form_result.get('record_calls', False)
ccq.announce_position = form_result.get('announce_position', False)
ccq.announce_sound = form_result.get('announce_sound').split(",")[1]
ccq.announce_frequency = form_result.get('announce_frequency')
db.commit()
except validators.Invalid, error:
db.rollback()
return 'Error: %s.' % error
def agent_add(self):
schema = AgentForm()
try:
form_result = schema.to_python(request.params)
cca = CallCenterAgent()
cca.extension = form_result.get('extension')
endpoint = PbxEndpoint.query.filter_by(user_context=session['context'])\
.filter(PbxEndpoint.auth_id==cca.extension).first()
cca.context = session['context']
cca.domain = session['context']
cca.type = 'callback'
cca.system = 'single_box'
cca.name = cca.extension + "@" + session['context']
cca.timeout = form_result.get('timeout', 30)
cca.contact = "[call_timeout=" + cca.timeout + "]user/" + cca.name
cca.max_no_answer = form_result.get('max_no_answer', 3)
cca.wrap_up_time = form_result.get('wrap_up_time', 30)
cca.reject_delay_time = form_result.get('reject_delay_time', 30)
cca.busy_delay_time = form_result.get('busy_delay_time', 0)
cca.no_answer_delay_time = form_result.get('no_answer_delay_time',
5)
cca.record_calls = form_result.get('record_calls', 0)
cca.status = 'Available'
cca.state = 'Waiting'
cca.user_id = endpoint.user_id
cca.pbx_endpoint_id = endpoint.id
db.add(cca)
db.commit()
except validators.Invalid, error:
db.rollback()
return 'Error: %s.' % error
def agent_edit(self):
schema = AgentEditForm()
try:
form_result = schema.to_python(request.params)
cca = CallCenterAgent.query.filter_by(context=session['context'])\
.filter(CallCenterAgent.id==form_result.get('agent_id')).first()
cca.extension = form_result.get('extension')
endpoint = PbxEndpoint.query.filter_by(user_context=session['context'])\
.filter(PbxEndpoint.auth_id==cca.extension).first()
cca.context = session['context']
cca.domain = session['context']
cca.type = 'callback'
cca.record_calls = form_result.get('record_calls', 0)
cca.timeout = form_result.get('timeout', 30)
cca.max_no_answer = form_result.get('max_no_answer', 3)
cca.wrap_up_time = form_result.get('wrap_up_time', 30)
cca.reject_delay_time = form_result.get('reject_delay_time', 30)
cca.busy_delay_time = form_result.get('busy_delay_time', 0)
cca.no_answer_delay_time = form_result.get('no_answer_delay_time',
5)
cca.user_id = endpoint.user_id
cca.pbx_endpoint_id = endpoint.id
db.commit()
except validators.Invalid, error:
db.rollback()
return 'Error: %s.' % error
def tier_add(self):
schema = TierForm()
try:
form_result = schema.to_python(request.params)
cca = CallCenterAgent.query.filter_by(extension=form_result.get('agent_extension', None))\
.filter_by(context=session['context']).first()
cur_cct = CallCenterTier.query.filter_by(agent=cca.name).first()
ccq = CallCenterQueue.query.filter_by(
name=form_result.get('queue_name', None)).first()
if cur_cct:
return "Agent in tier already exists!"
cct = CallCenterTier()
cct.extension = cca.extension
cct.queue_id = ccq.id
cct.agent_id = cca.id
cct.queue = str(ccq.name) + "@" + session['context']
cct.agent = str(cca.extension) + "@" + session['context']
cct.level = form_result.get('level', 1)
cct.state = 'Ready'
cct.position = form_result.get('position', 1)
cct.context = session['context']
cct.domain = session['context']
db.add(cct)
db.commit()
except validators.Invalid, error:
db.rollback()
return 'Error: %s.' % error
def edit_crm_account(self, **kw):
schema = CrmAccountForm()
try:
form_result = schema.to_python(request.params)
crm_account = CrmAccount.query.filter(id=form_result['id']).filter(customer_id=session['customer_id']).first()
crm_account.first_name = form_result.get("first_name", "Unknown")
crm_account.last_name = form_result.get("last_name", "Unknown")
crm_account.customer = form_result.get("customer")
crm_account.title = form_result.get("title")
crm_account.email = form_result.get("email")
crm_account.address = form_result.get("address")
crm_account.address_2 = form_result.get("address_2")
crm_account.city = form_result.get("city")
crm_account.state = form_result.get("state")
crm_account.zip = form_result.get("zip")
crm_account.tel = form_result.get("tel")
crm_account.tel_ext = form_result.get("tel_ext")
crm_account.mobile = form_result.get("mobile")
crm_account.active = True if form_result.get('active')=="true" else False
crm_account.customer_id = session["customer_id"]
crm_account.user_id = session["user_id"]
crm_account.crm_campaign_id = form_result.get("crm_campaign_name")
crm_account.crm_account_status_type_id = form_result.get("status_type_name")
crm_account.crm_lead_type_id = form_result.get("crm_lead_type_name")
db.add(crm_account)
db.commit()
except validators.Invalid, error:
return 'Error: %s' % error
def update_campaign_grid(self, **kw):
w = loads(urllib.unquote_plus(request.params.get("data")))
try:
for data in w['modified']:
crm_campaign_group = CrmCampaignGroup.query.filter(CrmCampaignGroup.crm_campaign_id==data['id'])\
.filter(CrmCampaignGroup.context==session['context']).first()
CrmGroupMember.query.filter(CrmGroupMember.crm_group_id==crm_campaign_group.crm_group_id).delete()
for member in data['members'].split(","):
if not member.strip().isdigit():
continue
crm_group_member = CrmGroupMember()
crm_group_member.crm_group_id = crm_campaign_group.crm_group_id
crm_group_member.extension = member.strip()
crm_group_member.context = session['context']
db.add(crm_group_member)
db.commit()
except:
db.rollback()
return "Error updating campaign."
return "Successfully updated campaign."
def register_login(class_, username, session, request):
user = User.query.filter_by(username=username).first()
if user:
now = datetime.now()
user.last_login = now
user.session_id = session.id
user.remote_addr = request.environ["HTTP_REMOTE_EU"]
db.commit()
def register_login(class_, username, session, request):
user = db.query(AdminUser).filter(AdminUser.username==username).first()
if user:
now = datetime.now()
user.last_login = now
user.session_id = session.id
user.remote_addr = request.environ["HTTP_REMOTE_EU"]
db.commit()
def del_tier(self, **kw):
try:
CallCenterTier.query.filter_by(id=request.params.get('id', 0)).delete()
db.commit()
except:
db.rollback()
return "Error deleting tier agent."
return "Successfully deleted tier agent."
def del_tier(self, **kw):
try:
CallCenterTier.query.filter_by(
id=request.params.get('id', 0)).delete()
db.commit()
except:
db.rollback()
return "Error deleting tier agent."
return "Successfully deleted tier agent."
def add_crm_account_note(self, **kw):
try:
crm_note = CrmNote()
crm_note.note = request.params.get('crm_note')
crm_note.crm_account_id = request.params.get('crm_acct_id')
crm_note.created = datetime.now()
db.add(crm_note)
db.commit()
except validators.Invalid, error:
db.rollback()
return 'Error: %s' % error
def update_agent_grid(self):
try:
w = loads(urllib.unquote_plus(request.params.get("data")))
for i in w['modified']:
log.debug(w['modified'])
fsa = CallCenterAgent.query.filter(CallCenterAgent.name==str(i['extension'])+"@"+str(session['context'])).first()
fsa.status = i['status']
db.commit()
except DataInputError, error:
db.rollback()
return 'Error: %s' % error
def update_agent_grid(self):
try:
w = loads(urllib.unquote_plus(request.params.get("data")))
for i in w['modified']:
log.debug(w['modified'])
fsa = CallCenterAgent.query.filter(
CallCenterAgent.name == str(i['extension']) + "@" +
str(session['context'])).first()
fsa.status = i['status']
db.commit()
except DataInputError, error:
db.rollback()
return 'Error: %s' % error
def delete_queue(self, **kw):
try:
id = request.params.get('id', None)
q = CallCenterQueue.query.filter(CallCenterQueue.id==id).filter(CallCenterQueue.context==session['context']).first()
queue = CallCenterQueue.query.filter(CallCenterQueue.id==q.id).first()
CallCenterTier.query.filter(CallCenterTier.queue_id==queue.id).delete()
CallCenterQueue.query.filter(CallCenterQueue.id==q.id).delete()
db.commit()
return "Successfully removed queue."
except Exception, e:
db.rollback()
return "Error: %s" % e
def update_tier_grid(self):
try:
w = loads(urllib.unquote_plus(request.params.get("data")))
for i in w['modified']:
log.debug(w['modified'])
tier = CallCenterTier.query.filter_by(id=i['id']).first()
tier.state = i['state']
tier.level = i['level']
tier.position = i['position']
db.commit()
except DataInputError, error:
db.rollback()
return 'Error: %s' % error
def update_tier_grid(self):
try:
w = loads(urllib.unquote_plus(request.params.get("data")))
for i in w['modified']:
log.debug(w['modified'])
tier = CallCenterTier.query.filter_by(id=i['id']).first()
tier.state = i['state']
tier.level = i['level']
tier.position = i['position']
db.commit()
except DataInputError, error:
db.rollback()
return 'Error: %s' % error
def ccq_edit(self):
schema = QueueEditForm()
try:
form_result = schema.to_python(request.params)
ccq = CallCenterQueue.query.filter_by(
context=session['context']).filter_by(
id=form_result.get('ccq_id')).first()
ccq.context = session['context']
ccq.domain = session['context']
ccq.audio_type = form_result.get('audio_name').split(",")[0]
ccq.audio_name = form_result.get('audio_name').split(",")[1]
ccq.moh_sound = form_result.get('moh_sound', 'local_stream://moh')
ccq.time_base_score = form_result.get('time_base_score', 'system')
ccq.max_wait_time = form_result.get('max_wait_time', 0)
ccq.max_wait_time_with_no_agent = form_result.get(
'max_wait_time_with_no_agent', 0)
ccq.max_wait_time_with_no_agent_reached = form_result.get(
'max_wait_time_with_no_agent_reached', 5)
ccq.tier_rules_apply = form_result.get('tier_rules_apply', False)
ccq.tier_rule_wait_second = form_result.get(
'tier_rule_wait_second', 300)
ccq.tier_rule_wait_multiply_level = form_result.get(
'tier_rule_wait_multiply_level', False)
ccq.tier_rule_agent_no_wait = form_result.get(
'tier_rule_agent_no_wait', False)
ccq.discard_abandoned_after = form_result.get(
'discard_abandoned_after', 1800)
ccq.abandoned_resume_allowed = form_result.get(
'abandoned_resume_allowed', False)
ccq.strategy = form_result.get('strategy')
ccq.failed_route_id = form_result.get('failed_route_id', 0)
ccq.record_calls = form_result.get('record_calls', False)
ccq.announce_position = form_result.get('announce_position', False)
ccq.announce_sound = form_result.get('announce_sound').split(
",")[1]
ccq.announce_frequency = form_result.get('announce_frequency')
db.commit()
except validators.Invalid, error:
db.rollback()
return 'Error: %s.' % error
def delete_queue(self, **kw):
try:
id = request.params.get('id', None)
q = CallCenterQueue.query.filter(CallCenterQueue.id == id).filter(
CallCenterQueue.context == session['context']).first()
queue = CallCenterQueue.query.filter(
CallCenterQueue.id == q.id).first()
CallCenterTier.query.filter(
CallCenterTier.queue_id == queue.id).delete()
CallCenterQueue.query.filter(CallCenterQueue.id == q.id).delete()
db.commit()
return "Successfully removed queue."
except Exception, e:
db.rollback()
return "Error: %s" % e
def campaign_add(self, **kw):
schema = CrmCampaignForm()
try:
form_result = schema.to_python(request.params)
crm_campaign = CrmCampaign()
crm_campaign.name = form_result.get('campaign_name')
crm_campaign.context = session['context']
db.add(crm_campaign)
db.flush()
crm_group = CrmGroup()
group.name = form_result.get('campaign_name')
db.add(crm_group)
db.flush()
crm_campaign_group = CrmCampaignGroup()
crm_campaign_group.name = form_result.get('campaign_name')
crm_campaign_group.crm_group_id = crm_group.id
crm_campaign_group.crm_campaign_id = crm_campaign.id
crm_campaign_group.context = session['context']
db.add(crm_campaign_group)
db.flush()
for extension in form_result.get('campaign_extensions').split(","):
if not extension.isdigit():
continue
crm_group_member = CrmGroupMember()
crm_group_member.crm_group_id = crm_group.id
crm_group_member.context = session['context']
crm_group_member.extension = extension
db.add(crm_group_member)
db.commit()
except validators.Invalid, error:
db.rollback()
return 'Error: %s' % error
except validators.Invalid, error:
db.rollback()
return 'Error: %s.' % error
route = PbxRoute()
route.context = session['context']
route.domain = session['context']
route.name = form_result['name']
route.continue_route = True
route.voicemail_enable = True
route.voicemail_ext = form_result['name']
route.pbx_route_type_id = 10
route.pbx_to_id = ccq.id
db.add(route)
db.commit()
return "Successfully added Call Center queue "+form_result['name']+"."
@authorize(logged_in)
def ccq_edit(self):
schema = QueueEditForm()
try:
form_result = schema.to_python(request.params)
ccq = CallCenterQueue.query.filter_by(context=session['context']).filter_by(id=form_result.get('ccq_id')).first()
ccq.context = session['context']
ccq.domain = session['context']
ccq.audio_type = form_result.get('audio_name').split(",")[0]
ccq.audio_name = form_result.get('audio_name').split(",")[1]
ccq.moh_sound = form_result.get('moh_sound', 'local_stream://moh')
ccq.time_base_score = form_result.get('time_base_score', 'system')
except validators.Invalid, error:
db.rollback()
return 'Error: %s.' % error
route = PbxRoute()
route.context = session['context']
route.domain = session['context']
route.name = form_result['name']
route.continue_route = True
route.voicemail_enable = True
route.voicemail_ext = form_result['name']
route.pbx_route_type_id = 10
route.pbx_to_id = ccq.id
db.add(route)
db.commit()
return "Successfully added Call Center queue " + form_result[
'name'] + "."
@authorize(logged_in)
def ccq_edit(self):
schema = QueueEditForm()
try:
form_result = schema.to_python(request.params)
ccq = CallCenterQueue.query.filter_by(
context=session['context']).filter_by(
id=form_result.get('ccq_id')).first()
ccq.context = session['context']
ccq.domain = session['context']
ccq.audio_type = form_result.get('audio_name').split(",")[0]