def update_campaign_grid(self, **kw):
w = loads(urllib.unquote_plus(request.params.get("data")))
try:
for i in w["modified"]:
sg = (
CrmCampaignGroup.query.filter(CrmCampaignGroup.crm_campaign_id == i["id"])
.filter(CrmCampaignGroup.context == session["context"])
.first()
)
CrmGroupMember.query.filter(CrmGroupMember.crm_group_id == sg.crm_group_id).delete()
for gm in i["members"].split(","):
if not gm.strip().isdigit():
continue
sm = CrmGroupMember()
sm.crm_group_id = sg.crm_group_id
sm.extension = gm.strip()
sm.context = session["context"]
db.add(sm)
db.commit()
db.flush()
except:
db.remove()
return "Error updating campaign."
return "Successfully updated campaign."
def edit_crm_account(self, **kw):
schema = CrmAccountForm()
try:
form_result = schema.to_python(request.params)
ca = CrmAccount.query.filter(id=form_result["id"]).filter(customer_id=session["customer_id"]).first()
ca.first_name = form_result.get("first_name", "Unknown")
ca.last_name = form_result.get("last_name", "Unknown")
ca.customer = form_result.get("customer")
ca.title = form_result.get("title")
ca.email = form_result.get("email")
ca.address = form_result.get("address")
ca.address_2 = form_result.get("address_2")
ca.city = form_result.get("city")
ca.state = form_result.get("state")
ca.zip = form_result.get("zip")
ca.tel = form_result.get("tel")
ca.tel_ext = form_result.get("tel_ext")
ca.mobile = form_result.get("mobile")
if request.params.has_key("active"):
ca.active = True
else:
ca.active = False
ca.customer_id = session["customer_id"]
ca.user_id = session["user_id"]
ca.crm_campaign_id = form_result.get("crm_campaign_name")
ca.crm_account_status_type_id = form_result.get("status_type_name")
ca.crm_lead_type_id = form_result.get("crm_lead_type_name")
db.add(ca)
db.commit()
db.flush()
except validators.Invalid, error:
return "Error: %s" % error
def update_campaign_grid(self, **kw):
w = loads(urllib.unquote_plus(request.params.get("data")))
try:
for i in w['modified']:
sg = CrmCampaignGroup.query.filter(
CrmCampaignGroup.crm_campaign_id == i['id']).filter(
CrmCampaignGroup.context ==
session['context']).first()
CrmGroupMember.query.filter(
CrmGroupMember.crm_group_id == sg.crm_group_id).delete()
for gm in i['members'].split(","):
if not gm.strip().isdigit():
continue
sm = CrmGroupMember()
sm.crm_group_id = sg.crm_group_id
sm.extension = gm.strip()
sm.context = session['context']
db.add(sm)
db.commit()
db.flush()
except:
db.remove()
return "Error updating campaign."
return "Successfully updated campaign."
def edit_crm_account(self, **kw):
schema = CrmAccountForm()
try:
form_result = schema.to_python(request.params)
ca = CrmAccount.query.filter(id=form_result['id']).filter(
customer_id=session['customer_id']).first()
ca.first_name = form_result.get("first_name", "Unknown")
ca.last_name = form_result.get("last_name", "Unknown")
ca.customer = form_result.get("customer")
ca.title = form_result.get("title")
ca.email = form_result.get("email")
ca.address = form_result.get("address")
ca.address_2 = form_result.get("address_2")
ca.city = form_result.get("city")
ca.state = form_result.get("state")
ca.zip = form_result.get("zip")
ca.tel = form_result.get("tel")
ca.tel_ext = form_result.get("tel_ext")
ca.mobile = form_result.get("mobile")
if request.params.has_key('active'):
ca.active = True
else:
ca.active = False
ca.customer_id = session["customer_id"]
ca.user_id = session["user_id"]
ca.crm_campaign_id = form_result.get("crm_campaign_name")
ca.crm_account_status_type_id = form_result.get("status_type_name")
ca.crm_lead_type_id = form_result.get("crm_lead_type_name")
db.add(ca)
db.commit()
db.flush()
except validators.Invalid, error:
return 'Error: %s' % error
def agent_add(self):
schema = AgentForm()
try:
form_result = schema.to_python(request.params)
cca = CallCenterAgent()
cca.extension = form_result.get('extension')
e = PbxEndpoint.query.filter_by(
user_context=session['context']).filter(
PbxEndpoint.auth_id == cca.extension).first()
cca.context = session['context']
cca.domain = session['context']
cca.type = 'callback'
cca.system = 'single_box'
cca.name = cca.extension + "@" + session['context']
cca.timeout = form_result.get('timeout', 30)
cca.contact = "[call_timeout=" + cca.timeout + "]user/" + cca.name
cca.max_no_answer = form_result.get('max_no_answer', 3)
cca.wrap_up_time = form_result.get('wrap_up_time', 30)
cca.reject_delay_time = form_result.get('reject_delay_time', 30)
cca.busy_delay_time = form_result.get('busy_delay_time', 0)
cca.no_answer_delay_time = form_result.get('no_answer_delay_time',
5)
cca.record_calls = form_result.get('record_calls', 0)
cca.status = 'Available'
cca.state = 'Waiting'
cca.user_id = e.user_id
cca.pbx_endpoint_id = e.id
db.add(cca)
db.commit()
db.flush()
except validators.Invalid, error:
db.remove()
return 'Error: %s.' % error
def ccq_add(self):
schema = QueueForm()
try:
form_result = schema.to_python(request.params)
ccq = CallCenterQueue()
ccq.name = form_result['name']
ccq.context = session['context']
ccq.domain = session['context']
ccq.audio_type = form_result.get('audio_name').split(",")[0]
ccq.audio_name = form_result.get('audio_name').split(",")[1]
ccq.moh_sound = form_result.get('moh_sound', 'local_stream://moh')
ccq.time_base_score = form_result.get('time_base_score', 'system')
ccq.max_wait_time = form_result.get('max_wait_time', 0)
ccq.max_wait_time_with_no_agent = form_result.get(
'max_wait_time_with_no_agent', 0)
ccq.max_wait_time_with_no_agent_reached = form_result.get(
'max_wait_time_with_no_agent_reached', 5)
ccq.tier_rules_apply = form_result.get('tier_rules_apply', False)
ccq.tier_rule_wait_second = form_result.get(
'tier_rule_wait_second', 300)
ccq.tier_rule_wait_multiply_level = form_result.get(
'tier_rule_wait_multiply_level', False)
ccq.tier_rule_agent_no_wait = form_result.get(
'tier_rule_agent_no_wait', False)
ccq.discard_abandoned_after = form_result.get(
'discard_abandoned_after', 1800)
ccq.abandoned_resume_allowed = form_result.get(
'abandoned_resume_allowed', False)
ccq.strategy = form_result.get('strategy', 'callback')
ccq.failed_route_id = form_result.get('failed_route_id', 0)
ccq.record_calls = form_result.get('record_calls', False)
ccq.announce_position = form_result.get('announce_position', False)
ccq.announce_sound = form_result.get('announce_sound').split(
",")[1]
ccq.announce_frequency = form_result.get('announce_frequency')
db.add(ccq)
db.commit()
db.flush()
dir = fs_vm_dir + session[
'context'] + "/queue-recordings/" + ccq.name
if not os.path.exists(dir):
os.makedirs(dir)
except validators.Invalid, error:
db.remove()
return 'Error: %s.' % error
def add_crm_account_note(self, **kw):
try:
cn = CrmNote()
cn.note = request.params.get("crm_note")
cn.crm_account_id = request.params.get("crm_acct_id")
cn.created = datetime.now()
db.add(cn)
db.commit()
db.flush()
except validators.Invalid, error:
db.remove()
return "Error: %s" % error
def add_crm_account_note(self, **kw):
try:
cn = CrmNote()
cn.note = request.params.get('crm_note')
cn.crm_account_id = request.params.get('crm_acct_id')
cn.created = datetime.now()
db.add(cn)
db.commit()
db.flush()
except validators.Invalid, error:
db.remove()
return 'Error: %s' % error
def register_login(class_, username, session, request):
user = User.query.filter_by(username=username).first()
if user:
now = datetime.now()
user.last_login = now
user.session_id = session.id
user.remote_addr = request.environ["HTTP_REMOTE_EU"]
db.commit()
db.flush()
if True:
s = Shift(session.id, user.id, 1)
db.add(s)
db.commit()
db.flush()
db.remove()
def register_login(class_, username, session, request):
user = User.query.filter_by(username=username).first()
if user:
now = datetime.now()
user.last_login = now
user.session_id = session.id
user.remote_addr = request.environ["HTTP_REMOTE_EU"]
db.commit()
db.flush()
if True:
s = Shift(session.id, user.id, 1)
db.add(s)
db.commit()
db.flush()
db.remove()
def ccq_add(self):
schema = QueueForm()
try:
form_result = schema.to_python(request.params)
ccq = CallCenterQueue()
ccq.name = form_result["name"]
ccq.context = session["context"]
ccq.domain = session["context"]
ccq.audio_type = form_result.get("audio_name").split(",")[0]
ccq.audio_name = form_result.get("audio_name").split(",")[1]
ccq.moh_sound = form_result.get("moh_sound", "local_stream://moh")
ccq.time_base_score = form_result.get("time_base_score", "system")
ccq.max_wait_time = form_result.get("max_wait_time", 0)
ccq.max_wait_time_with_no_agent = form_result.get("max_wait_time_with_no_agent", 0)
ccq.max_wait_time_with_no_agent_reached = form_result.get("max_wait_time_with_no_agent_reached", 5)
ccq.tier_rules_apply = form_result.get("tier_rules_apply", False)
ccq.tier_rule_wait_second = form_result.get("tier_rule_wait_second", 300)
ccq.tier_rule_wait_multiply_level = form_result.get("tier_rule_wait_multiply_level", False)
ccq.tier_rule_agent_no_wait = form_result.get("tier_rule_agent_no_wait", False)
ccq.discard_abandoned_after = form_result.get("discard_abandoned_after", 1800)
ccq.abandoned_resume_allowed = form_result.get("abandoned_resume_allowed", False)
ccq.strategy = form_result.get("strategy", "callback")
ccq.failed_route_id = form_result.get("failed_route_id", 0)
ccq.record_calls = form_result.get("record_calls", False)
ccq.announce_position = form_result.get("announce_position", False)
ccq.announce_sound = form_result.get("announce_sound").split(",")[1]
ccq.announce_frequency = form_result.get("announce_frequency")
db.add(ccq)
db.commit()
db.flush()
dir = fs_vm_dir + session["context"] + "/queue-recordings/" + ccq.name
if not os.path.exists(dir):
os.makedirs(dir)
except validators.Invalid, error:
db.remove()
return "Error: %s." % error
def tier_add(self):
schema = TierForm()
try:
form_result = schema.to_python(request.params)
log.debug("######################" + form_result.get("queue_name"))
cca = (
CallCenterAgent.query.filter_by(extension=form_result.get("agent_extension", None))
.filter_by(context=session["context"])
.first()
)
cur_cct = CallCenterTier.query.filter_by(agent=cca.name).first()
ccq = CallCenterQueue.query.filter_by(name=form_result.get("queue_name", None)).first()
if cur_cct:
return "Agent in tier already exists!"
cct = CallCenterTier()
cct.extension = cca.extension
cct.queue_id = ccq.id
cct.agent_id = cca.id
cct.queue = str(ccq.name) + "@" + session["context"]
cct.agent = str(cca.extension) + "@" + session["context"]
cct.level = form_result.get("level", 1)
cct.state = "Ready"
cct.position = form_result.get("position", 1)
cct.context = session["context"]
cct.domain = session["context"]
db.add(cct)
db.commit()
db.flush()
except validators.Invalid, error:
db.remove()
return "Error: %s." % error
def tier_add(self):
schema = TierForm()
try:
form_result = schema.to_python(request.params)
log.debug("######################" + form_result.get('queue_name'))
cca = CallCenterAgent.query.filter_by(
extension=form_result.get('agent_extension', None)).filter_by(
context=session['context']).first()
cur_cct = CallCenterTier.query.filter_by(agent=cca.name).first()
ccq = CallCenterQueue.query.filter_by(
name=form_result.get('queue_name', None)).first()
if cur_cct:
return "Agent in tier already exists!"
cct = CallCenterTier()
cct.extension = cca.extension
cct.queue_id = ccq.id
cct.agent_id = cca.id
cct.queue = str(ccq.name) + "@" + session['context']
cct.agent = str(cca.extension) + "@" + session['context']
cct.level = form_result.get('level', 1)
cct.state = 'Ready'
cct.position = form_result.get('position', 1)
cct.context = session['context']
cct.domain = session['context']
db.add(cct)
db.commit()
db.flush()
except validators.Invalid, error:
db.remove()
return 'Error: %s.' % error
def agent_add(self):
schema = AgentForm()
try:
form_result = schema.to_python(request.params)
cca = CallCenterAgent()
cca.extension = form_result.get("extension")
e = (
PbxEndpoint.query.filter_by(user_context=session["context"])
.filter(PbxEndpoint.auth_id == cca.extension)
.first()
)
cca.context = session["context"]
cca.domain = session["context"]
cca.type = "callback"
cca.system = "single_box"
cca.name = cca.extension + "@" + session["context"]
cca.timeout = form_result.get("timeout", 30)
cca.contact = "[call_timeout=" + cca.timeout + "]user/" + cca.name
cca.max_no_answer = form_result.get("max_no_answer", 3)
cca.wrap_up_time = form_result.get("wrap_up_time", 30)
cca.reject_delay_time = form_result.get("reject_delay_time", 30)
cca.busy_delay_time = form_result.get("busy_delay_time", 0)
cca.no_answer_delay_time = form_result.get("no_answer_delay_time", 5)
cca.record_calls = form_result.get("record_calls", 0)
cca.status = "Available"
cca.state = "Waiting"
cca.user_id = e.user_id
cca.pbx_endpoint_id = e.id
db.add(cca)
db.commit()
db.flush()
except validators.Invalid, error:
db.remove()
return "Error: %s." % error
def campaign_add(self, **kw):
schema = CrmCampaignForm()
try:
form_result = schema.to_python(request.params)
cc = CrmCampaign()
cc.name = form_result.get('campaign_name')
cc.context = session['context']
db.add(cc)
db.commit()
db.flush()
cg = CrmGroup()
cg.name = form_result.get('campaign_name')
db.add(cg)
db.commit()
db.flush()
ccg = CrmCampaignGroup()
ccg.name = form_result.get('campaign_name')
ccg.crm_group_id = cg.id
ccg.crm_campaign_id = cc.id
ccg.context = session['context']
db.add(ccg)
db.commit()
db.flush()
for i in form_result.get('campaign_extensions').split(","):
if not i.isdigit():
continue
gm = CrmGroupMember()
gm.crm_group_id = cg.id
gm.context = session['context']
gm.extension = i
db.add(gm)
db.commit()
db.flush()
except validators.Invalid, error:
db.remove()
return 'Error: %s' % error
def campaign_add(self, **kw):
schema = CrmCampaignForm()
try:
form_result = schema.to_python(request.params)
cc = CrmCampaign()
cc.name = form_result.get("campaign_name")
cc.context = session["context"]
db.add(cc)
db.commit()
db.flush()
cg = CrmGroup()
cg.name = form_result.get("campaign_name")
db.add(cg)
db.commit()
db.flush()
ccg = CrmCampaignGroup()
ccg.name = form_result.get("campaign_name")
ccg.crm_group_id = cg.id
ccg.crm_campaign_id = cc.id
ccg.context = session["context"]
db.add(ccg)
db.commit()
db.flush()
for i in form_result.get("campaign_extensions").split(","):
if not i.isdigit():
continue
gm = CrmGroupMember()
gm.crm_group_id = cg.id
gm.context = session["context"]
gm.extension = i
db.add(gm)
db.commit()
db.flush()
except validators.Invalid, error:
db.remove()
return "Error: %s" % error
class CallCenterController(BaseController):
@authorize(logged_in)
def queues(self):
items = []
for queue in CallCenterQueue.query.filter_by(
context=session['context']).all():
items.append({'id': queue.id, 'name': queue.name})
out = dict({'identifier': 'name', 'label': 'name', 'items': items})
response = make_response(out)
response.headers = [
("Content-type", 'application/json; charset=UTF-8'),
]
return response(request.environ, self.start_response)
@authorize(logged_in)
def ccq_add(self):
schema = QueueForm()
try:
form_result = schema.to_python(request.params)
ccq = CallCenterQueue()
ccq.name = form_result['name']
ccq.context = session['context']
ccq.domain = session['context']
ccq.audio_type = form_result.get('audio_name').split(",")[0]
ccq.audio_name = form_result.get('audio_name').split(",")[1]
ccq.moh_sound = form_result.get('moh_sound', 'local_stream://moh')
ccq.time_base_score = form_result.get('time_base_score', 'system')
ccq.max_wait_time = form_result.get('max_wait_time', 0)
ccq.max_wait_time_with_no_agent = form_result.get(
'max_wait_time_with_no_agent', 0)
ccq.max_wait_time_with_no_agent_reached = form_result.get(
'max_wait_time_with_no_agent_reached', 5)
ccq.tier_rules_apply = form_result.get('tier_rules_apply', False)
ccq.tier_rule_wait_second = form_result.get(
'tier_rule_wait_second', 300)
ccq.tier_rule_wait_multiply_level = form_result.get(
'tier_rule_wait_multiply_level', False)
ccq.tier_rule_agent_no_wait = form_result.get(
'tier_rule_agent_no_wait', False)
ccq.discard_abandoned_after = form_result.get(
'discard_abandoned_after', 1800)
ccq.abandoned_resume_allowed = form_result.get(
'abandoned_resume_allowed', False)
ccq.strategy = form_result.get('strategy', 'callback')
ccq.failed_route_id = form_result.get('failed_route_id', 0)
ccq.record_calls = form_result.get('record_calls', False)
ccq.announce_position = form_result.get('announce_position', False)
ccq.announce_sound = form_result.get('announce_sound').split(
",")[1]
ccq.announce_frequency = form_result.get('announce_frequency')
db.add(ccq)
db.commit()
db.flush()
dir = fs_vm_dir + session[
'context'] + "/queue-recordings/" + ccq.name
if not os.path.exists(dir):
os.makedirs(dir)
except validators.Invalid, error:
db.remove()
return 'Error: %s.' % error
r = PbxRoute()
r.context = session['context']
r.domain = session['context']
r.name = form_result['name']
r.continue_route = True
r.voicemail_enable = True
r.voicemail_ext = form_result['name']
r.pbx_route_type_id = 10
r.pbx_to_id = ccq.id
db.add(r)
db.commit()
db.flush()
db.remove()
return "Successfully added Call Center queue " + form_result[
'name'] + "."
