def edit_ticket(request, ticket_id):
ticket = get_object_or_404(Ticket, id=ticket_id)
if request.method == "POST":
form = EditTicketForm(request.POST, instance=ticket)
if form.is_valid():
ticket = form.save()
return HttpResponseRedirect(ticket.get_absolute_url())
else:
form = EditTicketForm(instance=ticket)
return render_to_response(
"helpdesk/edit_ticket.html", RequestContext(request, {"form": form, "tags_enabled": HAS_TAG_SUPPORT})
)
def edit_ticket(request, ticket_id):
ticket = get_object_or_404(Ticket, id=ticket_id)
if request.method == 'POST':
form = EditTicketForm(request.POST, instance=ticket)
if form.is_valid():
ticket = form.save()
return HttpResponseRedirect(ticket.get_absolute_url())
else:
form = EditTicketForm(instance=ticket)
return render_to_response('helpdesk/create_ticket.html',
RequestContext(request, {
'form': form,
'tags_enabled': HAS_TAG_SUPPORT,
}))
def edit_ticket(request, ticket_id):
ticket = get_object_or_404(Ticket, id=ticket_id)
if request.method == 'POST':
form = EditTicketForm(request.POST, instance=ticket)
if form.is_valid():
ticket = form.save()
return HttpResponseRedirect(ticket.get_absolute_url())
else:
form = EditTicketForm(instance=ticket)
form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.all()]
return render_to_response('helpdesk/edit_ticket.html',
RequestContext(request, {
'form': form,
'tags_enabled': HAS_TAG_SUPPORT,
}))
def create_ticket(request):
if request.method == 'POST':
id = request.POST.get('id')
if id:
ticket = get_object_or_404(Ticket, id=id)
form = EditTicketForm(request.POST, request.FILES, instance=ticket)
else:
form = TicketForm(request.POST, request.FILES)
if form.is_valid():
if id:
ticket = form.save()
else:
ticket = form.save(user=request.user)
return HttpResponseRedirect(ticket.get_absolute_url())
else:
initial_data = {}
id = request.GET.get('id')
account_id = request.GET.get('account_id')
if account_id:
initial_data['account'] = Account.objects.get(id=account_id)
if request.user.usersettings.settings.get(
'use_email_as_submitter',
False) and request.user.account.email:
initial_data['submitter_email'] = request.user.account.email
if id:
ticket = get_object_or_404(Ticket, id=id)
form = EditTicketForm(instance=ticket)
else:
form = TicketForm(initial=initial_data)
form.fields['assigned_to'].initial = request.user.account
form.fields['owner'].initial = request.user
return render_to_response(
'helpdesk/create_ticket.html',
RequestContext(request, {
'form': form,
'tags_enabled': HAS_TAG_SUPPORT,
}))
def create_ticket(request):
if request.method == 'POST':
id = request.POST.get('id')
if id:
ticket = get_object_or_404(Ticket, id=id)
form = EditTicketForm(request.POST, request.FILES, instance=ticket)
else:
form = TicketForm(request.POST, request.FILES)
if form.is_valid():
if id:
ticket = form.save()
else:
ticket = form.save(user=request.user)
return HttpResponseRedirect(ticket.get_absolute_url())
else:
initial_data = {}
id = request.GET.get('id')
account_id = request.GET.get('account_id')
if account_id:
initial_data['account'] = Account.objects.get(id=account_id)
if request.user.usersettings.settings.get('use_email_as_submitter', False) and request.user.account.email:
initial_data['submitter_email'] = request.user.account.email
if id:
ticket = get_object_or_404(Ticket, id=id)
form = EditTicketForm(instance=ticket)
else:
form = TicketForm(initial=initial_data)
form.fields['assigned_to'].initial = request.user.account
form.fields['owner'].initial = request.user
return render_to_response('helpdesk/create_ticket.html',
RequestContext(request, {
'form': form,
'tags_enabled': HAS_TAG_SUPPORT,
}))
def edit_ticket(request, ticket_id):
ticket = get_object_or_404(Ticket, id=ticket_id)
if request.method == 'POST':
form = EditTicketForm(request.POST, instance=ticket)
if form.is_valid():
ticket = form.save()
return HttpResponseRedirect(ticket.get_absolute_url())
else:
form = EditTicketForm(instance=ticket)
return render_to_response('helpdesk/edit_ticket.html',
RequestContext(request, {
'form': form,
'tags_enabled': HAS_TAG_SUPPORT,
}))
