def view_ticket(request, id):
ticket = Ticket.objects.get(id=id)
profile = get_user_profile(request.user)
clientprofile = get_user_profile(ticket.client)
replyform = ReplyForm()
replies = []
statusform = TicketStatusForm(instance=ticket)
categoryform = TicketCategoryForm(instance=ticket)
ownerform = TicketOwnerForm(instance=ticket)
priorityform = TicketPriorityForm(instance=ticket)
try:
reply = Reply.objects.filter(ticket=id)
replies.extend(reply)
except Reply.DoesNotExist:
pass
context = {
'ticket': ticket,
'profile': profile,
'replies': replies,
'userprofile': clientprofile,
'statusform': statusform,
'categoryform': categoryform,
'ownerform': ownerform,
'priorityform': priorityform,
'replyform': replyform
}
return render(request, 'support/view_ticket.html', context)
def priority(request):
priorities = Priority.objects.all()
context = {
'priorities': priorities,
'profile': get_user_profile(request.user)
}
return render(request, 'support/priority.html', context)
def client_create_ticket(request):
"""
If the client creating the ticket
"""
if request.method != 'POST':
#Client is creating a new ticket
form = TicketForm()
else:
status = Status.objects.get(id=1)
ip = get_ip_address(request)
client = request.user
owner = request.user
assigned = request.user
form = TicketForm(request.POST)
if form.is_valid:
new_ticket = form.save(commit=False)
new_ticket.ip = ip
new_ticket.status = status
new_ticket.client = client
new_ticket.owner = owner
new_ticket.assigned_by = assigned
new_ticket.save()
send_ticket_created_email(new_ticket)
send_ticket_recieved_email(new_ticket)
return HttpResponseRedirect(reverse('support:my_tickets'))
pass
context = {'form': form, 'profile': get_user_profile(request)}
return render(request, 'support/create_ticket.html', context)
def category(request):
categories = Category.objects.all()
context = {
'categories': categories,
'profile': get_user_profile(request.user)
}
return render(request, 'support/category.html', context)
def create_staff_profile(request):
"""
Creating / Editing a user profile
"""
#If the use has a profile, we edit that one
profile = get_user_profile(request.user)
try:
userprofile = StaffProfile.objects.get(user=request.user)
#Profile Exists, so we edit
if request.method != 'POST':
#Client is creating a new Profile
form = StaffProfileForm(instance=userprofile)
else:
user = request.user
form = StaffProfileForm(instance=userprofile, data=request.POST)
if form.is_valid:
form.save()
return HttpResponseRedirect(reverse('support:tickets'))
except:
#Dealing with a new profile
if request.method != 'POST':
#Client is creating a new Profile
form = StaffProfileForm()
else:
user = request.user
form = StaffProfileForm(request.POST)
if form.is_valid:
userprofile = form.save(commit=False)
userprofile.user = user
userprofile.save()
return HttpResponseRedirect(reverse('support:tickets'))
context = {'form': form, 'profile': profile}
return render(request, 'users/create_profile.html', context)
def user_profile(request, id):
someone = CustomUser.objects.get(id=id)
userprofile = get_user_profile(someone)
profile = get_user_profile(request.user)
#We shall either create or edit a profile
#We shall only create profiles clients, staff will create their profiles
if userprofile:
if request.method != 'POST':
#Client is creating a new Profile
form = ClientProfileForm(instance=userprofile)
else:
form = ClientProfileForm(instance=userprofile, data=request.POST)
if form.is_valid:
form.save()
return HttpResponseRedirect(reverse('users:users'))
else:
#Dealing with a new profile
if request.method != 'POST':
#Client is creating a new Profile
form = ClientProfileForm()
else:
form = ClientProfileForm(request.POST)
if form.is_valid:
userprofile = form.save(commit=False)
userprofile.user = user
userprofile.save()
return HttpResponseRedirect(reverse('users:users'))
context = {
'form': form,
'userprofile': userprofile,
'someone': someone,
'profile': profile
}
return render(request, 'users/create_client_profile.html', context)
def new_priority(request):
"""
If the client creating the ticket
"""
if request.method != 'POST':
#Client is creating a new ticket
form = PriorityForm()
else:
form = PriorityForm(request.POST)
if form.is_valid:
form.save()
return HttpResponseRedirect(reverse('support:priority'))
pass
context = {'form': form, 'profile': get_user_profile(request.user)}
return render(request, 'support/new_priority.html', context)
def edit_priority(request, id):
"""
If the client is editing a priority
"""
priority = Priority.objects.get(id=id)
if request.method != 'POST':
#Client is creating a new ticket
form = PriorityForm(instance=priority)
else:
form = PriorityForm(instance=priority, data=request.POST)
if form.is_valid:
form.save()
return HttpResponseRedirect(reverse('support:priority'))
pass
context = {
'form': form,
'profile': get_user_profile(request.user),
'priority': priority
}
return render(request, 'support/edit_priority.html', context)
def edit_status(request, id):
"""
If the client is editing a Status
"""
status = Status.objects.get(id=id)
if request.method != 'POST':
#Client is creating a new ticket
form = StatusForm(instance=status)
else:
form = StatusForm(instance=status, data=request.POST)
if form.is_valid:
form.save()
return HttpResponseRedirect(reverse('support:status'))
pass
context = {
'form': form,
'profile': get_user_profile(request.user),
'status': status
}
return render(request, 'support/edit_status.html', context)
def edit_category(request, id):
"""
If the client is editing a category
"""
category = Category.objects.get(id=id)
if request.method != 'POST':
#Client is creating a new ticket
form = CategoryForm(instance=category)
else:
form = CategoryForm(instance=category, data=request.POST)
if form.is_valid:
form.save()
return HttpResponseRedirect(reverse('support:category'))
pass
context = {
'form': form,
'profile': get_user_profile(request),
'category': category
}
return render(request, 'support/edit_category.html', context)
def status(request):
statuses = Status.objects.all()
context = {'statuses': statuses, 'profile': get_user_profile(request.user)}
return render(request, 'support/status.html', context)
def my_tickets(request):
tickets = Ticket.objects.filter(client=request.user)
context = {'tickets': tickets, 'profile': get_user_profile(request.user)}
return render(request, 'support/tickets.html', context)
def tickets(request):
tickets = Ticket.objects.all()
context = {'tickets': tickets, 'profile': get_user_profile(request.user)}
return render(request, 'support/tickets.html', context)
def users(request):
users = CustomUser.objects.all()
profile = get_user_profile(request.user)
context = {'users': users, 'profile': profile}
return render(request, 'users/users.html', context)