def submit_ticket(self):
"""Submit the ticket to Zendesk."""
if self.user.is_authenticated():
email = self.user.email
else:
email = self.cleaned_data["email"]
submit_ticket(email, self.cleaned_data["category"], self.cleaned_data["subject"], self.ticket_body(email), [])
def submit_ticket(self):
"""Submit the ticket to Zendesk."""
if self.user.is_authenticated():
email = self.user.email
else:
email = self.cleaned_data['email']
submit_ticket(email, self.cleaned_data['category'],
self.cleaned_data['subject'], self.ticket_body, [])
def submit_ticket(self):
"""Submit the ticket to Zendesk."""
if self.user.is_authenticated():
email = self.user.email
else:
email = self.cleaned_data['email']
submit_ticket(
email,
self.cleaned_data['category'],
self.cleaned_data['subject'],
self.ticket_body)
def submit_ticket(self):
"""Submit the ticket to Zendesk."""
if self.user.is_authenticated():
email = self.user.email
else:
email = self.cleaned_data["email"]
submit_ticket(
email,
self.cleaned_data["category"],
self.cleaned_data["subject"],
self.ticket_body(email),
[],
)
def escalate_question(question_id):
"""Escalate a question to zendesk by submitting a ticket."""
from kitsune.questions.models import Question
question = Question.objects.get(id=question_id)
url = 'https://{domain}{url}'.format(
domain=Site.objects.get_current().domain,
url=question.get_absolute_url())
submit_ticket(
email='*****@*****.**',
category='Escalated',
subject=u'[Escalated] {title}'.format(title=question.title),
body=u'{url}\n\n{content}'.format(url=url, content=question.content))
def test_submit_ticket(self, get_zendesk):
"""Verify the http calls that are triggered by submit_ticket"""
zd = FauxZendesk("https://appsmarket.zendesk.com", "[email protected]", "pwd")
get_zendesk.return_value = zd
submit_ticket("[email protected]", "cat", "subject", "description")
zd.client.request.assert_called_with(
"https://appsmarket.zendesk.com/tickets.json?",
"POST",
body='{"ticket": {"requester_email": "[email protected]", "set_tags": "cat", '
'"description": "description", '
'"subject": "[TEST] subject"}}',
headers={"Content-Type": "application/json", "User-agent": "Zendesk Python Library v1.1.0"},
)
def test_submit_ticket(self, get_zendesk):
"""Verify the http calls that are triggered by submit_ticket"""
zd = FauxZendesk('https://appsmarket.zendesk.com', '[email protected]', 'pwd')
get_zendesk.return_value = zd
submit_ticket('[email protected]', 'cat', 'subject', 'description')
zd.client.request.assert_called_with(
'https://appsmarket.zendesk.com/tickets.json?',
'POST',
body='{"ticket": {"requester_email": "[email protected]", "set_tags": "cat", '
'"description": "description", '
'"subject": "[TEST] subject"}}',
headers={
'Content-Type': 'application/json',
'User-agent': 'Zendesk Python Library v1.1.1'})
def test_submit_ticket(self, get_zendesk):
"""Verify the http calls that are triggered by submit_ticket"""
zd = FauxZendesk('https://appsmarket.zendesk.com', '[email protected]', 'pwd')
get_zendesk.return_value = zd
submit_ticket('[email protected]', 'cat', 'subject', 'description')
zd.client.request.assert_called_with(
'https://appsmarket.zendesk.com/tickets.json?',
'POST',
body='{"ticket": {"requester_email": "[email protected]", "set_tags": "cat", '
'"description": "description", '
'"subject": "[TEST] subject"}}',
headers={
'Content-Type': 'application/json',
'User-agent': 'Zendesk Python Library v1.1.1'
})
def escalate_question(question_id):
"""Escalate a question to zendesk by submitting a ticket."""
from kitsune.questions.models import Question
question = Question.objects.get(id=question_id)
url = 'https://{domain}{url}'.format(
domain=Site.objects.get_current().domain,
url=question.get_absolute_url())
try:
submit_ticket(
email='*****@*****.**',
category='Escalated',
subject=u'[Escalated] {title}'.format(title=question.title),
body=u'{url}\n\n{content}'.format(url=url, content=question.content))
except ZendeskError:
# This is unpickleable, so we need to unwrap it a bit
raise PickleableZendeskError()
def escalate_question(question_id):
"""Escalate a question to zendesk by submitting a ticket."""
from kitsune.questions.models import Question
question = Question.objects.get(id=question_id)
url = 'https://{domain}{url}'.format(
domain=Site.objects.get_current().domain,
url=question.get_absolute_url())
try:
submit_ticket(
email='*****@*****.**',
category='Escalated',
subject=u'[Escalated] {title}'.format(title=question.title),
body=u'{url}\n\n{content}'.format(url=url,
content=question.content))
except ZendeskError:
# This is unpickleable, so we need to unwrap it a bit
raise PickleableZendeskError()
