def handle_inbound_call(
reporter_number: str,
event_number: str,
conversation_uuid: str,
call_uuid: str,
host: str,
client: nexmo.Client,
) -> List[dict]:
# Get the event. If there's no event, tell the user that something went
# wrong.
event = db.get_event_by_number(event_number)
if event is None:
error_ncco = [{"action": "talk", "text": common_text.voice_no_event}]
return error_ncco
# Make sure the number isn't blocked.
if db.check_if_blocked(event=event, number=reporter_number):
error_ncco = [{"action": "talk", "text": common_text.voice_blocked}]
return error_ncco
# Get the members for the event. If there are no members, tell the user. :(
event_members = list(db.get_verified_event_members(event))
if not event_members:
error_ncco = [{"action": "talk", "text": common_text.voice_no_members}]
return error_ncco
# Make sure that the user is a verified member of this hotline.
# If not, bounce them.
if not db.get_verified_member_for_event_by_number(event, reporter_number):
error_ncco = [{"action": "talk", "text": common_text.voice_non_member}]
return error_ncco
# Great, we have an event. Greet the user.
if event.voice_greeting is not None and event.voice_greeting.strip():
greeting = event.voice_greeting
else:
greeting = common_text.voice_default_greeting.format(event=event)
# NCCOs to be given to the caller.
reporter_nccos: List[dict] = []
# Greet the reporter.
reporter_nccos.append({"action": "talk", "text": greeting})
# Start a "conversation" (conference call)
reporter_nccos.append({
"action": "conversation",
"name": conversation_uuid,
"eventMethod": "POST",
"musicOnHoldUrl": [HOLD_MUSIC],
"endOnExit": False,
"startOnEnter": False,
})
# Add all of the event members to the conference call.
for member in event_members:
client.create_call({
"to": [{
"type": "phone",
"number": member.number
}],
"from": {
"type": "phone",
"number": event.primary_number
},
"answer_url": [
f"https://{host}/telephony/connect-to-conference/{conversation_uuid}/{call_uuid}"
],
"answer_method":
"POST",
})
# TODO NZ: log name instead of number.
# Last four digits of number is {reporter_number[-4:]}
audit_log.log(
audit_log.Kind.VOICE_CONVERSATION_STARTED,
description=
f"A new voice conversation was started. UUID is {conversation_uuid[-12:]}.",
event=event,
reporter_number=reporter_number,
)
return reporter_nccos
def handle_inbound_call(
event_number: str,
conversation_uuid: str,
call_uuid: str,
host: str,
client: nexmo.Client,
) -> List[dict]:
# Get the event. If there's no event, tell the user that something went
# wrong.
event = db.get_event_by_number(event_number)
if event is None:
error_ncco = [{
"action":
"talk",
"text":
"No event was found for this number. Please reach out to the event staff directly for assistance.",
}]
return error_ncco
# Get the members for the event. If there are no members, tell the user. :(
event_members = list(db.get_verified_event_members(event))
if not event_members:
error_ncco = [{
"action":
"talk",
"text":
("Unfortunately, there are no verified members for this event's hotline. "
"Please reach out to the event staff directly for assistance."),
}]
return error_ncco
# Great, we have an event. Greet the user.
greeting = (
f"Thank you for calling the Code of Conduct hotline for {event.name}. This will dial all "
f"of the hotline members and put you on hold until one is able to answer."
)
# NCCOs to be given to the caller.
reporter_nccos: List[dict] = []
# Greet the reporter.
reporter_nccos.append({"action": "talk", "text": greeting})
# Start a "conversation" (conference call)
reporter_nccos.append({
"action": "conversation",
"name": conversation_uuid,
"eventMethod": "POST",
"musicOnHoldUrl": [HOLD_MUSIC],
"endOnExit": False,
"startOnEnter": False,
})
# Add all of the event members to the conference call.
for member in event_members:
client.create_call({
"to": [{
"type": "phone",
"number": member.number
}],
"from": {
"type": "phone",
"number": event.primary_number
},
"answer_url": [
f"https://{host}/telephony/connect-to-conference/{conversation_uuid}/{call_uuid}"
],
"answer_method":
"POST",
})
audit_log.log(
audit_log.Kind.VOICE_CONVERSATION_STARTED,
description=
f"A new voice conversation was started, uuid is {conversation_uuid}",
event=event,
)
return reporter_nccos