def ejecutar_accion_sobre_agente(self, supervisor, agente_id, exten):
agente_profile = AgenteProfile.objects.get(id=agente_id)
agent_activity = AgentActivityAmiManager()
supervisor_activity = SupervisorActivityAmiManager()
if exten not in self.EXTENSIONES:
return _("La acción indicada no existe")
channel = "PJSIP/{0}".format(supervisor.sip_extension)
channel_vars = {
'OMLAGENTID': str(agente_id),
}
originate_data = [channel, exten, 'oml-sup-actions', channel_vars]
# Genero la llamada via originate por AMI
if exten == "AGENTLOGOUT":
agente_profile.force_logout()
agent_activity.logout_agent(agente_profile)
elif exten == "AGENTPAUSE":
agent_activity.pause_agent(agente_profile, '00')
elif exten == "AGENTUNPAUSE":
agent_activity.unpause_agent(agente_profile, '00')
else:
supervisor_activity.originate_call(originate_data)
def post(self, request):
agent_login_manager = AgentActivityAmiManager()
pause_id = request.data.get('pause_id')
agente_profile = self.request.user.get_agente_profile()
queue_pause_error, insert_astdb_error = agent_login_manager.pause_agent(
agente_profile, pause_id)
if queue_pause_error or insert_astdb_error:
return Response(data={
'status': 'ERROR',
})
else:
return Response(data={
'status': 'OK',
})
class SupervisorActivityAmiManager(object):
EXTENSIONES = [
"AGENTLOGOUT", "AGENTUNPAUSE", "AGENTPAUSE", "CHANTAKECALL",
"CHANSPYWISHPER", "CHANSPY", "CHANCONFER"
]
def __init__(self, *args, **kwargs):
self.manager = AMIManagerConnector()
self.agent_activity = AgentActivityAmiManager()
def _originate_call(self, originate_data):
self.manager.connect()
content = originate_data
data_returned = self.manager._ami_manager('originate', content)
self.manager.disconnect()
return data_returned
def obtener_agentes_activos(self):
agentes_parseados = AgentesParsing()
agentes_activos = []
self.manager.connect()
data_returned, error = self.manager._ami_manager(
"command", "database show OML/AGENT")
self.manager.disconnect()
agentes_activos = agentes_parseados._parsear_datos_agentes(
data_returned)
return agentes_activos
def ejecutar_accion_sobre_agente(self, supervisor, agente_id, exten):
agente_profile = AgenteProfile.objects.get(id=agente_id)
if exten not in self.EXTENSIONES:
return _("La acción indicada no existe")
channel = "PJSIP/{0}".format(supervisor.sip_extension)
channel_vars = {
'OMLAGENTID': str(agente_id),
}
originate_data = [channel, exten, 'oml-sup-actions', channel_vars]
# Genero la llamada via originate por AMI
if exten == "AGENTLOGOUT":
agente_profile.force_logout()
self.agent_activity.logout_agent(agente_profile,
manage_connection=True)
elif exten == "AGENTPAUSE":
self.agent_activity.pause_agent(agente_profile,
'00',
manage_connection=True)
elif exten == "AGENTUNPAUSE":
self.agent_activity.unpause_agent(agente_profile,
'00',
manage_connection=True)
else:
self._originate_call(originate_data)
def escribir_agentes_unavailable_astdb(self):
""" Abre una conexion para setear a los agentes como UNAVAILABLE en ASTDB """
self.agent_activity.connect_manager()
agentes_profiles = []
# Nota: Accedo al manager del agent_activity para no crear otra conexion
user_activity_list, error = self.agent_activity.manager._ami_manager(
'command', 'queue show')
for activity_line in user_activity_list.splitlines():
if activity_line.find("Unavailable") != -1:
fields_activity = activity_line.split()
agente_id = fields_activity[1].split('_')[0]
agente_profile = AgenteProfile.objects.get(id=agente_id)
if agente_profile not in agentes_profiles:
agentes_profiles.append(agente_profile)
if agentes_profiles:
for agente_profile in agentes_profiles:
self.agent_activity.set_agent_as_unavailable(
agente_profile, manage_connection=False)
self.agent_activity.disconnect_manager()
class SupervisorActivityAmiManager(object):
EXTENSIONES = [
"AGENTLOGOUT", "AGENTUNPAUSE", "AGENTPAUSE", "CHANTAKECALL",
"CHANSPYWISHPER", "CHANSPY", "CHANCONFER"
]
def __init__(self, *args, **kwargs):
self.manager = AMIManagerConnector()
self.agent_activity = AgentActivityAmiManager()
def _originate_call(self, originate_data):
self.manager.connect()
content = originate_data
data_returned = self.manager._ami_manager('originate', content)
self.manager.disconnect()
return data_returned
def obtener_agentes_activos(self):
agentes_activos = []
redis_connection = redis.Redis(
host=settings.REDIS_HOSTNAME,
port=settings.CONSTANCE_REDIS_CONNECTION['port'],
decode_responses=True)
# TODO: cambiar a usar el metodo 'scan' que es mas eficiente con datos muy grandes
# y realiza una especie de paginación
keys_agentes = redis_connection.keys('OML:AGENT*')
agentes_activos = []
for key in keys_agentes:
agente_info = redis_connection.hgetall(key)
status = agente_info.get('STATUS', '')
id_agente = key.split(':')[-1]
if status != '' and len(agente_info) >= LONGITUD_MINIMA_HEADERS:
agente_info['nombre'] = agente_info['NAME']
agente_info['status'] = status
agente_info['sip'] = agente_info['SIP']
agente_info['pause_id'] = agente_info.get('PAUSE_ID', '')
agente_info['campana_llamada'] = agente_info.get(
'CAMPAIGN', '')
agente_info['contacto'] = agente_info.get('CONTACT_NUMBER', '')
tiempo_actual = int(time())
tiempo_estado = tiempo_actual - int(agente_info['TIMESTAMP'])
agente_info['tiempo'] = tiempo_estado
del agente_info['NAME']
del agente_info['STATUS']
del agente_info['TIMESTAMP']
del agente_info['SIP']
agente_info['id'] = int(id_agente)
agentes_activos.append(agente_info)
return agentes_activos
def ejecutar_accion_sobre_agente(self, supervisor, agente_id, exten):
agente_profile = AgenteProfile.objects.get(id=agente_id)
if exten not in self.EXTENSIONES:
return _("La acción indicada no existe")
channel = "PJSIP/{0}".format(supervisor.sip_extension)
channel_vars = {
'OMLAGENTID': str(agente_id),
}
originate_data = [channel, exten, 'oml-sup-actions', channel_vars]
# Genero la llamada via originate por AMI
if exten == "AGENTLOGOUT":
agente_profile.force_logout()
self.agent_activity.logout_agent(agente_profile,
manage_connection=True)
elif exten == "AGENTPAUSE":
self.agent_activity.pause_agent(agente_profile,
'00',
manage_connection=True)
elif exten == "AGENTUNPAUSE":
self.agent_activity.unpause_agent(agente_profile,
'00',
manage_connection=True)
else:
self._originate_call(originate_data)
def escribir_estado_agentes_unavailable(self):
""" Busca en el queue de Asterisk si hay agentes Unavailable para reportarlo en Redis"""
self.manager.connect()
user_activity_list, error = self.manager._ami_manager(
'command', 'queue show')
self.manager.disconnect()
agentes_profiles = []
for activity_line in user_activity_list.splitlines():
if activity_line.find("Unavailable") != -1:
fields_activity = activity_line.split()
agente_id = fields_activity[1].split('_')[0]
agente_profile = AgenteProfile.objects.get(id=agente_id)
if agente_profile not in agentes_profiles:
agentes_profiles.append(agente_profile)
if agentes_profiles:
for agente_profile in agentes_profiles:
self.agent_activity.set_agent_as_unavailable(agente_profile)