def request_for_review(self, plot):
"""Makes a request for joining a plot"""
if not self.rhs:
return self.display_open_tickets_for_plot(plot)
beat = None
if len(self.lhslist) > 1:
beat = self.get_beat(self.lhslist[1])
title = "RFR: %s" % plot
create_ticket(self.caller.player_ob, self.rhs, queue_slug="PRP", optional_title=title, plot=plot, beat=beat)
self.msg("You have submitted a new ticket for %s." % plot)
def test_cmd_gm_goals(self, mock_now):
from server.utils.helpdesk_api import create_ticket
self.setup_cmd(goal_commands.CmdGMGoals, self.caller)
mock_now.return_value = self.fake_datetime
goal = Goal.objects.create(entry=self.roster_entry2,
summary="test goal")
update = goal.updates.create(player_summary="test summary")
ticket = create_ticket(
self.account2,
message="hepl i do thing",
queue_slug="Goals",
goal_update=update,
)
self.call_cmd(
"",
"| ID | Player | Goal "
"~~~~+~~~~~~~~~~~~~~+~~~~~~~~~~~+\n"
"| 1 | Testaccount2 | test goal",
)
self.call_cmd("2", "No ticket found by that ID.")
self.call_cmd(
"1",
"[Ticket #1] hepl i do thing\nQueue: - Priority 3\nPlayer: TestAccount2\n"
"Location: Room (#1)\nSubmitted: 08/27/78 12:08:00 - Last Update: 08/27/78 12:08:00\n"
"Request: hepl i do thing\nUpdate for goal: Char2's Goal (#1): test goal (#1)\n"
"Player Summary: test summary\nGM Resolution: None",
)
self.call_cmd(
"/close 1=ok stuff happen",
"You have closed the ticket and set the result to: ok stuff happen",
)
self.assertEqual(ticket.resolution, "Result: ok stuff happen")
self.assertEqual(update.result, "ok stuff happen")
def create_lore_question(self):
"""Submits a ticket as a new theme question"""
try:
category, title = self.lhs.split("/")
category = KBCategory.objects.get(title__iexact=category)
except ValueError:
raise self.error_class(
"You must specify both a category and a "
"title for the entry created by your question.")
except KBCategory.DoesNotExist:
raise self.error_class("No category by that title.")
if KBItem.objects.filter(title__iexact=title).exists():
raise self.error_class(
"There is already an entry with that title.")
if Ticket.objects.filter(title__iexact=title).exists():
raise self.error_class(
"An entry is already proposed with that title.")
if not self.rhs:
raise self.error_class(
"You must enter a question about lore or theme for staff to answer."
)
ticket = helpdesk_api.create_ticket(self.caller,
self.rhs,
kb_category=category,
queue_slug="Theme",
optional_title=title)
self.msg("You have created ticket %s, asking: %s" %
(ticket.id, self.rhs))
def create_plot_pitch(desc, gm_notes, name, parent_plot, summary, player_ob):
"""
Creates a plot pitch with the given arguments
Args:
desc: Text description of the plot
gm_notes: gm notes for the pitch
name: name of the plot
parent_plot: parent plot, if any
summary: headline of the plot
player_ob: owner/submitting player for the plot
Returns:
The pitch, which is a Ticket object
"""
plot = Plot.objects.create(name=name,
headline=summary,
desc=desc,
parent_plot=parent_plot,
usage=Plot.PITCH,
public=False)
plot.dompc_involvement.create(dompc=player_ob.Dominion,
admin_status=PCPlotInvolvement.SUBMITTER)
title = "Pitch: %s" % plot
if parent_plot:
title += " (%s)" % parent_plot
ticket = create_ticket(player_ob,
gm_notes,
queue_slug="PRP",
optional_title=title,
plot=plot)
return ticket
def create_ticket(self, title, message):
caller = self.caller
priority = 3
slug = settings.REQUEST_QUEUE_SLUG
optional_title = title if message else (title[:27] + "...")
args = message if message else self.args
email = caller.email if caller.email != "*****@*****.**" else None
cmdstr = self.cmdstring.lower()
if cmdstr == "+911":
priority = 1
elif cmdstr == "bug":
slug = settings.BUG_QUEUE_SLUG
elif cmdstr == "typo":
priority = 5
slug = "Typo"
elif "featurerequest" in cmdstr:
if settings.ISSUES_URL:
url = "https://" + settings.ISSUES_URL
self.msg(f"Please open an issue at: {url}")
return
priority = 4
slug = "Code"
elif "prprequest" in cmdstr:
slug = "PRP"
return helpdesk_api.create_ticket(
caller,
args,
priority,
queue_slug=slug,
send_email=email,
optional_title=optional_title,
)
def request_review(self, goal):
"""Submits a ticket asking for a review of progress toward their goal"""
from datetime import datetime, timedelta
past_thirty_days = datetime.now() - timedelta(days=30)
recent = GoalUpdate.objects.filter(
goal__in=self.goals.all(),
db_date_created__gt=past_thirty_days).first()
beat = None
if recent:
raise CommandError(
"You submitted a request for review for goal %s too recently."
% recent.goal.id)
try:
summary, ooc_message = self.rhs.split("/")
except (AttributeError, ValueError):
raise CommandError(
"You must provide both a short story summary of what your character did or attempted to "
"do in order to make progress toward their goal, and an OOC message to staff, telling "
"them of your intent for results you would like and anything else that seems "
"relevant.")
if len(self.lhslist) > 1:
try:
beat = PlotUpdate.objects.filter(
plot__in=self.caller.dompc.plots.all()).get(
id=self.lhslist[1])
except (PlotUpdate.DoesNotExist, ValueError):
raise CommandError("No beat by that ID.")
update = goal.updates.create(beat=beat, player_summary=summary)
ticket = create_ticket(
self.caller.player_ob,
self.rhs,
plot=goal.plot,
beat=beat,
goal_update=update,
queue_slug="Goals",
)
self.msg(
"You have sent in a request for review for goal %s. Ticket ID is %s."
% (goal.id, ticket.id))
def func(self):
"""Implement the command"""
caller = self.caller
args = self.args
priority = 5
if "followup" in self.switches or "comment" in self.switches:
if not self.lhs or not self.rhs:
caller.msg("Missing arguments required.")
ticketnumbers = ", ".join(
str(ticket.id) for ticket in self.tickets)
caller.msg("Your tickets: %s" % ticketnumbers)
return
ticket = self.get_ticket_from_args(self.lhs)
if not ticket:
return
if ticket.status == ticket.CLOSED_STATUS:
self.msg("That ticket is already closed. Make a new one.")
return
helpdesk_api.add_followup(caller,
ticket,
self.rhs,
mail_player=False)
caller.msg("Followup added.")
return
cmdstr = self.cmdstring.lower()
if cmdstr == '+911':
priority = 1
if not self.lhs:
self.list_tickets()
return
if self.lhs.isdigit():
ticket = self.get_ticket_from_args(self.lhs)
if not ticket:
return
self.display_ticket(ticket)
return
optional_title = None
if self.lhs and self.rhs:
args = self.rhs
optional_title = self.lhs
email = caller.email
if email == "*****@*****.**":
email = None
if cmdstr == "bug":
optional_title = "Bug Report"
args = self.args
queue = settings.BUG_QUEUE_ID
elif cmdstr == "typo":
optional_title = "Typo found"
queue = Queue.objects.get(slug="Typo").id
elif cmdstr == "+featurerequest":
optional_title = "Features"
queue = Queue.objects.get(slug="Code").id
elif cmdstr == "+prprequest":
optional_title = "PRP"
queue = Queue.objects.get(slug="PRP").id
else:
queue = settings.REQUEST_QUEUE_ID
if helpdesk_api.create_ticket(caller,
args,
priority,
queue=queue,
send_email=email,
optional_title=optional_title):
caller.msg(
"Thank you for submitting a request to the GM staff. Your ticket has been added "
"to the queue.")
return
else:
caller.msg(
"Ticket submission has failed for unknown reason. Please inform the administrators."
)
return
def func(self):
"""Implement the command"""
caller = self.caller
priority = 3
if "followup" in self.switches or "comment" in self.switches:
if not self.lhs or not self.rhs:
msg = "Usage: <#>=<message>"
ticketnumbers = ", ".join(
str(ticket.id) for ticket in self.tickets)
if ticketnumbers:
msg += "\nYour tickets: %s" % ticketnumbers
return caller.msg(msg)
ticket = self.get_ticket_from_args(self.lhs)
if not ticket:
return
if ticket.status == ticket.CLOSED_STATUS:
self.msg(
"That ticket is already closed. Please make a new one.")
return
helpdesk_api.add_followup(caller,
ticket,
self.rhs,
mail_player=False)
caller.msg("Followup added.")
return
cmdstr = self.cmdstring.lower()
if cmdstr == '+911':
priority = 1
if not self.lhs:
self.list_tickets()
return
if self.lhs.isdigit():
ticket = self.get_ticket_from_args(self.lhs)
if not ticket:
return
self.display_ticket(ticket)
return
optional_title = self.lhs if self.rhs else (self.lhs[:27] + "...")
args = self.rhs if self.rhs else self.args
email = caller.email if caller.email != "*****@*****.**" else None
if cmdstr == "bug":
slug = settings.BUG_QUEUE_SLUG
elif cmdstr == "typo":
priority = 5
slug = "Typo"
elif cmdstr == "+featurerequest":
priority = 4
slug = "Code"
elif cmdstr == "+prprequest":
slug = "PRP"
else:
slug = settings.REQUEST_QUEUE_SLUG
new_ticket = helpdesk_api.create_ticket(caller,
args,
priority,
queue_slug=slug,
send_email=email,
optional_title=optional_title)
if new_ticket:
caller.msg(
"Thank you for submitting a request to the GM staff. Your ticket (#%s) "
"has been added to the queue." % new_ticket.id)
return
else:
caller.msg(
"Ticket submission has failed for unknown reason. Please inform the administrators."
)
return
