def get(self, request, *args, **kwargs):
request_data = request.GET
ticket_id = kwargs.get('ticket_id')
username = request.META.get('HTTP_USERNAME')
per_page = int(request_data.get('per_page', 10))
page = int(request_data.get('page', 1))
ticket_data = int(request_data.get('ticket_data', 0))
desc = int(request_data.get('desc', 1)) # 是否降序
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = account_base_service_ins.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
if not username:
return api_response(-1, '参数不全，请提供username', '')
flag, result = ticket_base_service_ins.get_ticket_flow_log(ticket_id, username, per_page, page, ticket_data, desc)
if flag is not False:
paginator_info = result.get('paginator_info')
data = dict(value=result.get('ticket_flow_log_restful_list'), per_page=paginator_info.get('per_page'),
page=paginator_info.get('page'), total=paginator_info.get('total'))
code, msg, = 0, ''
else:
code, data = -1, ''
return api_response(code, msg, data)
def timer_transition(ticket_id, state_id, date_time, transition_id):
"""
定时器流转
:param ticket_id:
:param state_id:
:param date_time:
:param transition_id:
:return:
"""
# 需要满足工单此状态后续无其他操作才自动流转
# 查询该工单此状态所有操作
# flow_log_set, msg = TicketBaseService().get_ticket_flow_log(ticket_id, 'loonrobot', per_page=1000)
flag, result = ticket_base_service_ins.get_ticket_flow_log(ticket_id,
'loonrobot',
per_page=1000)
if flag is False:
return False, result
flow_log_list = result.get('ticket_flow_log_restful_list')
for flow_log in flow_log_list:
if flow_log.get('state').get('state_id') == state_id and flow_log.get(
'gmt_created') > date_time:
return True, '后续有操作，定时器失效'
# 执行流转
handle_ticket_data = dict(transition_id=transition_id,
username='******',
suggestion='定时器流转')
ticket_base_service_ins.handle_ticket(ticket_id, handle_ticket_data, True)
def send_ticket_notice(ticket_id):
"""
发送工单通知
:param ticket_id:
:return:
"""
# 获取工单信息
# 获取工作流信息，获取工作流的通知信息
# 获取通知信息的标题和内容模板
# 将通知内容，通知标题，通知人，作为hook的请求参数
ticket_obj = TicketRecord.objects.filter(id=ticket_id,
is_deleted=0).first()
if not ticket_obj:
return False, 'ticket is not exist or has been deleted'
workflow_id = ticket_obj.workflow_id
workflow_obj = Workflow.objects.filter(id=workflow_id,
is_deleted=0).first()
notices = workflow_obj.notices
if not notices:
return True, 'no notice defined'
notice_str_list = notices.split(',')
notice_id_list = [int(notice_str) for notice_str in notice_str_list]
send_notice_result_list = []
title_template = workflow_obj.title_template
content_template = workflow_obj.content_template
# 获取工单所有字段的变量
flag, ticket_value_info = ticket_base_service_ins.get_ticket_all_field_value(
ticket_id)
if flag is False:
return False, ticket_value_info
title_result = title_template.format(**ticket_value_info)
content_result = content_template.format(**ticket_value_info)
# 获取工单最后一条操作记录
flag, result = ticket_base_service_ins.get_ticket_flow_log(
ticket_id, 'loonrobot')
flow_log_list = result.get('ticket_flow_log_restful_list')
last_flow_log = flow_log_list[0]
participant_info_list = []
participant_username_list = []
from apps.account.models import LoonUser
if ticket_obj.participant_type_id == constant_service_ins.PARTICIPANT_TYPE_PERSONAL:
participant_username_list = [ticket_obj.participant]
elif ticket_obj.participant_type_id == constant_service_ins.PARTICIPANT_TYPE_MULTI:
participant_username_list = ticket_obj.participant.split(',')
elif ticket_obj.participant_type_id == constant_service_ins.PARTICIPANT_TYPE_ROLE:
flag, participant_username_list = account_base_service_ins.get_role_username_list(
ticket_obj.participant)
if flag is False:
return False, participant_username_list
elif ticket_obj.participant_type_id == constant_service_ins.PARTICIPANT_TYPE_DEPT:
flag, participant_username_list = account_base_service_ins.get_dept_username_list(
ticket_obj.participant)
if not flag:
return flag, participant_username_list
if participant_username_list:
participant_queryset = LoonUser.objects.filter(
username__in=participant_username_list, is_deleted=0)
for participant_0 in participant_queryset:
participant_info_list.append(
dict(username=participant_0.username,
alias=participant_0.alias,
phone=participant_0.phone,
email=participant_0.email))
params = {
'title_result': title_result,
'content_result': content_result,
'participant': ticket_obj.participant,
'participant_type_id': ticket_obj.participant_type_id,
'multi_all_person': ticket_obj.multi_all_person,
'ticket_value_info': ticket_value_info,
'last_flow_log': last_flow_log,
'participant_info_list': participant_info_list
}
for notice_id in notice_id_list:
notice_obj = CustomNotice.objects.filter(id=notice_id,
is_deleted=0).first()
if not notice_obj:
continue
hook_url = notice_obj.hook_url
hook_token = notice_obj.hook_token
# gen signature
flag, headers = common_service_ins.gen_signature_by_token(hook_token)
try:
r = requests.post(hook_url, headers=headers, json=params)
result = r.json()
if result.get('code') == 0:
send_notice_result_list.append(
dict(notice_id=notice_id,
result='success',
msg=result.get('msg', '')))
else:
send_notice_result_list.append(
dict(notice_id=notice_id,
result='fail',
msg=result.get('msg', '')))
except Exception as e:
send_notice_result_list.append(
dict(notice_id=notice_id, result='fail', msg=e.__str__()))
return True, dict(send_notice_result_list=send_notice_result_list)
