def dial_conference(conferenceName,
muted=False,
beep=True,
startConferenceOnEnter=True,
endConferenceOnExit=False,
statusCallbackEvent="start end join leave speaker",
statusCallback=HOSTNAME + "/conference_event",
statusCallbackMethod="POST"):
response = VoiceResponse()
response.say("Dialing " + conferenceName + " one moment please...",
voice=ccConfig['settings']['textToSpeech']['voice'])
dial = Dial()
dial.conference(conferenceName,
muted=muted,
beep=beep,
startConferenceOnEnter=startConferenceOnEnter,
endConferenceOnExit=endConferenceOnExit,
statusCallbackEvent=statusCallbackEvent,
statusCallback=statusCallback,
statusCallbackMethod=statusCallbackMethod)
response.append(dial)
print(response)
# return response
return response
def sipfailover(request):
print(request)
dialSipResponseCode = ""
dialCallStatus = ""
response = VoiceResponse()
dial = Dial()
if request.method == 'GET':
ReqDict = request.GET
elif request.method == 'POST':
ReqDict = request.POST
print(ReqDict)
for i, v in ReqDict.items():
print('current item is ' + i + ' and value is ' + v)
if i == "DialSipResponseCode":
dialSipResponseCode = v
if i == "DialCallStatus":
dialCallStatus = v
if (int(dialSipResponseCode) > 299 or dialCallStatus == "failed"):
dial.sip(
'sip:[email protected];transport=tls'
)
response.append(dial)
return HttpResponse(response, content_type='text/xml')
def perform_action():
response = VoiceResponse()
gather = Gather(input='speech dtmf',
timeout=5,
num_digits=1,
action='/perform')
gather.say(
'Say balance or press 1 for your balance,say credit or press 2 for your credit card due date'
)
response.append(gather)
return response.to_xml()
def start_voice():
response = VoiceResponse()
speech = request.form.get('SpeechResult')
digits = request.form.get('Digits')
print(speech)
print(digits)
if (speech == '1234' or digits == '1234'):
response.redirect('/ask')
else:
gather = Gather(input='speech dtmf', timeout=5, num_digits=4)
gather.say('Please say or enter your PIN')
response.append(gather)
return response.to_xml()
def get_menu():
response = VoiceResponse()
# read menus from config
menus = ccConfig['settings']['menus']
# check to see if a default menu was specified, else default to "main"
menu = request.values.get("menu")
if menu not in menus:
menu = "main"
# read input_type variable
input_type = request.values.get("input_type")
# check if user input was provided via dtmf entry
if input_type == "dtmf":
# get digits pressed at menu
digits = request.values.get("Digits")
input_action = menus[menu][digits]["action"]
response.redirect(url=input_action)
response.hangup()
else:
# no user input was detected, so lets present a menu
gather = Gather(action='/get_menu' + "?menu=" + menu,
input='dtmf',
timeout="5",
method='POST',
numDigits="1")
# loop through menus and generate menu options
for key in menus[menu]:
print(key, '->', menus[menu][key]["verbiage"])
gather.say(menus[menu][key]["verbiage"],
voice=ccConfig['settings']['textToSpeech']['voice'])
# add menu to response
response.append(gather)
response.hangup()
# return response
return str(response)
def get_menu():
response = VoiceResponse()
# read menus from json file
with open('menus.json') as f:
menus = json.load(f)
# check to see if a default menu was specified, else default to "main"
menu = request.values.get("menu")
if menu not in menus:
menu = "main"
# read input_type variable
input_type = request.values.get("input_type")
# check if user input was provided via dtmf entry
if input_type == "dtmf":
# get digits pressed at menu
digits = request.values.get("Digits")
input_action = menus[menu][digits]["action"]
response.say("you pressed " + digits)
response.redirect(url=input_action)
response.hangup()
else:
# no user input was detected, so lets present a menu
gather = Gather(action='/get_menu' + "?menu=" + menu,
input='dtmf',
timeout="3",
method='GET')
# loop through menus and generate menu options
for key in menus[menu]:
print(key, '->', menus[menu][key]["verbiage"])
gather.say(menus[menu][key]["verbiage"])
# add menu to response
response.append(gather)
response.hangup()
# return response
return str(response)
def dial_sip(request):
dialSipResponseCode = ""
dialCallStatus = ""
response = VoiceResponse()
dial = Dial()
if request.method == 'GET':
ReqDict = request.GET
elif request.method == 'POST':
ReqDict = request.POST
print(ReqDict)
for i, v in ReqDict.items():
if i == "DialSipResponseCode":
dialSipResponseCode = v
if i == "DialCallStatus":
dialCallStatus = v
if (int(dialSipResponseCode) > 299 or dialCallStatus == "failed"):
dial.sip('sip:[email protected]')
response.append(dial)
else:
dial.sip('sip:[email protected]')
response.append(dial)
return HttpResponse(response, content_type='text/xml')
def dial_sip(request):
print(request)
dialSipResponseCode = ""
dialCallStatus = ""
response = VoiceResponse()
if request.method == 'GET':
ReqDict = request.GET
elif request.method == 'POST':
ReqDict = request.POST
URL = 'http://' + DOMAIN_NAME + ':' + PYTHON_PORT + '/sipfailover'
dial = Dial(action=URL)
for i, v in ReqDict.items():
print('current item is ' + i + ' and value is ' + v)
#
# Call routing happens here
#
# if you want to parse customer numbers
#if i == "From" and v == CELL_PHONE:
# print("your customer called in... sending to first sip endpoint");
# dial.sip(SIP_DIAL);
# if you want to parse dialed numbers
if i == "To" and v == SW_NUMBER_1:
print(
"random somebody dialed your SW number, sending to second sip endpoint"
)
dial.sip(SIP_DIAL)
elif i == "To" and v == SW_NUMBER_2:
print("your customer called in... sending to first sip endpoint")
dial.sip(SIP_FAILOVER)
response.append(dial)
return HttpResponse(response, content_type='text/xml')
def dial_prompt():
# Initialize VoiceResponse
response = VoiceResponse()
# check if user input was provided via dtmf entry
if "SpeechResult" in request.values:
# Read speech result
speech_result = request.values.get("SpeechResult")
# Validate Number Provided
number = re.sub("[^0-9]", "", speech_result)
# Make E164
if len(number) == 11:
number = "+" + number
# Assume US Number, Make E164
elif len(number) == 10:
number = "+1" + number
# We did not determine a valide phone number
else:
response.say(
"I am sorry, I did not understand you. Please try again.",
voice="man")
response.redirect("/dial-prompt")
return str(response)
# Prompt user
gather = Gather(action='/dial-verify?number_to_dial=' + number,
input='speech',
speechTimeout="auto",
timeout="10",
method='GET')
# Append say to gather to produce TTS
gather.say("We detectected " + speech_result +
" Would you like me to connect you? ")
# Append the gather
response.append(gather)
# Hangup the call
response.hangup()
else:
# Prompt user
gather = Gather(action='/dial-prompt',
input='speech',
speechTimeout="auto",
timeout="10",
method='GET')
# Append say to gather to produce TTS
gather.say("What number would you like to dial?")
# Append the gather
response.append(gather)
# Hangup the call
response.hangup()
# return response
return str(response)
