def add(request):
if request.method =='POST':
form = TicketForm(request.POST)
#print repr(form.cleaned_data)
print request.POST
if form.is_valid():
d = form.cleaned_data
t = Ticket()
t.priority = d['priority']
t.category = d['category']
t.summary = d['summary']
t.filedtime = datetime.datetime.now()
t.lasttouched = t.filedtime
t.filedby = request.user.member
t.origin = d['origin']
t.status = d['status']
t.save()
t.punts = d['punts']
fs = d['autofiles']
fs = fs.split(',')
for f in fs:
try:
f = int(f)
af = File.objects.get(id=f)
t.files.add(af)
except:
pass
t.files.add(*d['files'])
t.assignedto.add(*d['assignedto'])
t.save()
#print repr(form.cleaned_data)
return HttpResponseRedirect(('/tickets/'+str(t.id)+'/'))
return detail(request, t.id)
else:
form = TicketForm()
return newticket(request,form)
def email2ticket(string):
""" Parse un mail et crée ou modifie le ticket concerné """
errors = []
mail = email.message_from_string(string)
cur = None
match = pattern_from.search(mail.get('From', ''))
mail_from = mail.get('Return-Path',
mail.get('Reply-To', match.groups()[0] if match else None))
references = mail.get('References', '').split()
if not references:
references = mail.get('In-Reply-To', '').split()
if references:
ticket = Ticket.objects.get(message_id__in=references)
else:
ticket = Ticket()
# Get first part
for part in mail.walk():
if part.get_content_type() in ('text/html', 'text/plain'):
cur = part
break
if cur is None:
return send_error(mail_from, ['Impossible de parser le message'])
content = cur.get_payload(decode=True)
if cur.get_content_type() == 'text/html':
enc = cur.get_charsets()[0]
content = content.decode(enc, 'ignore')
content = html2text(content)
match = pattern_body.search(content)
if not match:
errors.append('Contenu vide ou non encadré par [contenu][/contenu]')
content = None
else:
content = match.groups()[0]
user = User.objects.get(pk=settings.EMAIL_USER_PK)
if references and content: # New comment
form = type("", (), {})()
form.cleaned_data = {'comment': content, 'internal': False}
form.instance = ticket
request = type("", (), {})()
request.user = user
post_comment(form, request)
print "Ticket commenté ", ticket.pk
elif not references: # New ticket
try:
subject = mail.get('Subject', '')
match = pattern_subject.search(subject)
ticket.client = Client.objects.get(pk=match.groups()[0])
subject = subject[match.span()[1]:]
ticket.title = " ".join([part[0].decode(part[1] or 'utf8') for part in email.header.decode_header(subject)])
except:
errors.append('Impossible de parser le sujet, client invalide ou sujet mal formé')
if errors:
send_error(mail_from, errors)
else:
ticket.message_id = mail.get('Message-ID', None)
ticket.opened_by = user
ticket.state = State.objects.get(pk=settings.TICKET_STATE_NEW)
ticket.category = Category.objects.get(pk=settings.EMAIL_TICKET_CATEGORY_DEFAULT)
ticket.text = content
ticket.save()
print "Ticket crée : ", ticket.pk
elif errors:
send_error(mail_from, errors)
# Get attachements
for part in mail.walk():
filename = part.get_filename()
content_type = part.get_content_type()
if filename and content_type in settings.IMAP_ALLOWED_CONTENT_TYPES:
ticket_file = TicketFile(ticket=ticket,
filename=filename,
content_type=content_type,
data=part.get_payload(decode=True))
ticket_file.save()
