def agent_add(request, response_format='html'):
"Agent add"
if not request.user.get_profile().is_admin('treeio.services'):
return user_denied(
request,
message=
"You don't have administrator access to the Service Support module"
)
if request.POST:
if not 'cancel' in request.POST:
new_agent = ServiceAgent()
form = AgentForm(request.user.get_profile(),
request.POST,
instance=new_agent)
if form.is_valid():
new_agent = form.save()
new_agent.set_user_from_request(request)
return HttpResponseRedirect(
reverse('services_agent_view', args=[new_agent.id]))
else:
return HttpResponseRedirect(reverse('services_agent_index'))
else:
form = AgentForm(request.user.get_profile())
context = _get_default_context(request)
context.update({'form': form})
return render_to_response('services/agent_add',
context,
context_instance=RequestContext(request),
response_format=response_format)
def setUp(self):
"Initial Setup"
if not self.prepared:
# Clean up first
Object.objects.all().delete()
User.objects.all().delete()
# Create objects
self.group, created = Group.objects.get_or_create(name='test')
duser, created = DjangoUser.objects.get_or_create(username=self.username)
duser.set_password(self.password)
duser.save()
self.user, created = User.objects.get_or_create(user=duser)
self.user.save()
perspective, created = Perspective.objects.get_or_create(name='default')
perspective.set_default_user()
perspective.save()
ModuleSetting.set('default_perspective', perspective.id)
self.contact_type = ContactType(name='test')
self.contact_type.set_default_user()
self.contact_type.save()
self.contact = Contact(name='test', contact_type=self.contact_type)
self.contact.set_default_user()
self.contact.save()
self.status = TicketStatus(name='TestStatus')
self.status.set_default_user()
self.status.save()
self.queue = TicketQueue(name='TestQueue', default_ticket_status=self.status)
self.queue.set_default_user()
self.queue.save()
self.ticket = Ticket(name='TestTicket', status=self.status, queue=self.queue)
self.ticket.set_default_user()
self.ticket.save()
self.agent = ServiceAgent(related_user=self.user, available_from=datetime.time(9),
available_to=datetime.time(17))
self.agent.set_default_user()
self.agent.save()
self.service = Service(name='test')
self.service.set_default_user()
self.service.save()
self.sla = ServiceLevelAgreement(name='test', service=self.service,
client=self.contact, provider=self.contact)
self.sla.set_default_user()
self.sla.save()
self.client = Client()
self.prepared = True
def setUp(self):
"Initial Setup"
if not self.prepared:
# Clean up first
Object.objects.all().delete()
User.objects.all().delete()
# Create objects
try:
self.group = Group.objects.get(name='test')
except Group.DoesNotExist:
Group.objects.all().delete()
self.group = Group(name='test')
self.group.save()
try:
self.user = DjangoUser.objects.get(username=self.username)
self.user.set_password(self.password)
try:
self.profile = self.user.get_profile()
except Exception:
User.objects.all().delete()
self.user = DjangoUser(username=self.username, password='')
self.user.set_password(self.password)
self.user.save()
except DjangoUser.DoesNotExist:
User.objects.all().delete()
self.user = DjangoUser(username=self.username, password='')
self.user.set_password(self.password)
self.user.save()
try:
perspective = Perspective.objects.get(name='default')
except Perspective.DoesNotExist:
Perspective.objects.all().delete()
perspective = Perspective(name='default')
perspective.set_user(self.user.get_profile())
perspective.save()
ModuleSetting.set('default_perspective', perspective.id)
self.contact_type = ContactType(name='test')
self.contact_type.set_default_user()
self.contact_type.save()
self.contact = Contact(name='test', contact_type=self.contact_type)
self.contact.set_default_user()
self.contact.save()
self.status = TicketStatus(name='TestStatus')
self.status.set_default_user()
self.status.save()
self.queue = TicketQueue(name='TestQueue',
default_ticket_status=self.status)
self.queue.set_default_user()
self.queue.save()
self.ticket = Ticket(name='TestTicket',
status=self.status,
queue=self.queue)
self.ticket.set_default_user()
self.ticket.save()
self.agent = ServiceAgent(related_user=self.user.get_profile(),
available_from=datetime.time(9),
available_to=datetime.time(17))
self.agent.set_default_user()
self.agent.save()
self.service = Service(name='test')
self.service.set_default_user()
self.service.save()
self.sla = ServiceLevelAgreement(name='test',
service=self.service,
client=self.contact,
provider=self.contact)
self.sla.set_default_user()
self.sla.save()
self.client = Client()
self.prepared = True
