def monitor():
account_sid = os.environ['TWILIO_ACCOUNT_SID']
auth_token = os.environ['AUTH_TOKEN']
sync_service_sid = os.environ['TWILIO_SYNC_SERVICE_SID']
client = Client(account_sid, auth_token)
global manager_sid
manager_sid = request.values.get('CallSid')
print(manager_sid + ' is the manager_sid')
new_data = {'manager_sid': manager_sid}
document = client.sync \
.services(sync_service_sid) \
.documents("AgentData") \
.update(data=new_data)
response = VoiceResponse()
dial = Dial()
dial.conference('AgentConference',
muted=True,
beep=False,
status_callback="/statuscallback",
status_callback_event="start end join leave mute hold")
response.append(dial)
return str(response)
def conference_call(request):
response = VoiceResponse()
room_name = request.POST['roomName']
dial = Dial()
dial.conference(room_name)
response.append(dial)
return HttpResponse(response.to_xml(), content_type='text/xml')
def voice_four(request):
"""
Play voice 4 and do actions accordingly
"""
call_sid = None
choice = None
call_from = None
if request.method == 'POST':
call_sid = request.POST.get('CallSid', None)
choice = request.POST.get('Digits', None)
call_from = request.POST.get('From', None)
if request.method == 'GET':
call_sid = request.GET.get('CallSid', None)
choice = request.GET.get('Digits', None)
call_from = request.GET.get('From', None)
twiml = VoiceResponse()
if choice:
call_detail = CallDetail.objects.get(call_sid=call_sid)
call_detail.went_conference = True
call_detail.save()
if int(choice) == 1:
client.calls.create(to=num_sendCallTo, from_=num_sendCallTo, url=BASE_URL + '/Conference/' + call_sid,
status_callback=BASE_URL+'/ConferenceStatus/' + call_sid,
status_callback_method='POST', status_callback_event=["completed", "no-answer", "busy",
"failed"])
dial = Dial()
dial.conference(call_sid, wait_url='http://roelofvandijk.com/mp33/IVR/CallingInformation.mp3',
status_callback=BASE_URL+'/AddDrop?CallSid=' + call_sid + '&From='+call_from,
status_callback_method='POST', status_callback_event=['start', 'join', 'end'],
end_conference_on_exit=True, max_participants=2, start_conference_on_enter=True)
twiml.append(dial)
return HttpResponse(str(twiml))
twiml.hangup()
return HttpResponse(str(twiml))
return HttpResponse(str(twiml))
def conference(request, name, muted=None, beep=None,
start_conference_on_enter=None, end_conference_on_exit=None,
wait_url=None, wait_method='POST', max_participants=None):
"""
See: http://www.twilio.com/docs/api/twiml/conference.
Usage::
# urls.py
urlpatterns = patterns('',
# ...
url(r'^conference/(?P<name>\w+)/$', 'django_twilio.views.conference',
{'max_participants': 10}),
# ...
)
"""
r = VoiceResponse()
dial = Dial()
dial.conference(name=name, muted=muted, beep=beep,
startConferenceOnEnter=start_conference_on_enter,
endConferenceOnExit=end_conference_on_exit,
waitUrl=wait_url, waitMethod=wait_method,
)
r.append(dial)
return r
def conference(request,
name,
muted=None,
beep=None,
start_conference_on_enter=None,
end_conference_on_exit=None,
wait_url=None,
wait_method='POST',
max_participants=None):
"""
See: http://www.twilio.com/docs/api/twiml/conference.
Usage::
# urls.py
urlpatterns = patterns('',
# ...
url(r'^conference/(?P<name>\w+)/$', 'django_twilio.views.conference',
{'max_participants': 10}),
# ...
)
"""
r = VoiceResponse()
dial = Dial()
dial.conference(
name=name,
muted=muted,
beep=beep,
startConferenceOnEnter=start_conference_on_enter,
endConferenceOnExit=end_conference_on_exit,
waitUrl=wait_url,
waitMethod=wait_method,
)
r.append(dial)
return r
def gatherDigits(To, digit):
# If they pressed a correct option
group = get_group_by_did(To)
try:
if group and digit in [1, 2, 3, 4]:
mp3 = get_selected_language_mp3(group, digit)
conference_name = get_conference_name(group, digit)
# Build TWIML
response = VoiceResponse()
play = Play(mp3)
response.append(play)
dial = Dial()
dial.conference(muted=True,
beep=False,
end_conference_on_exit=False,
start_conference_on_enter=False,
max_participants=250,
trim="do-not-trim",
wait_url="/conference/onHold",
wait_method="GET",
name=conference_name)
response.append(dial)
return str(response)
except KeyError:
pass
response = VoiceResponse()
response.say("That is not a valid option")
# this should take you back to the first URL and function initialCall
response.redirect("/conference/join", method="GET")
return str(response)
def voice_reply():
response = VoiceResponse()
dial = Dial()
dial.conference('NYU')
response.append(dial)
return str(response)
def generate_connect_conference(call_sid, wait_url, start_on_enter, end_on_exit):
twiml_response = VoiceResponse()
dial = Dial()
dial.conference(call_sid,
start_conference_on_enter=start_on_enter,
end_conference_on_exit=end_on_exit,
wait_url=wait_url)
return str(twiml_response.append(dial))
def transferToManager():
# create TwiML that dials manager to customer conference as a participant
response = VoiceResponse()
dial = Dial()
dial.conference(request.values.get('conference'))
response.append(dial)
return Response(str(response), mimetype='text/xml')
def conf_handle():
resp = VoiceResponse()
dial = Dial()
dial.conference("TEST", wait_url="/call-agent",
status="end",
end_conference_on_exit=True,
status_callback="/pop-first")
resp.append(dial)
return str(resp)
def handle_start_conference(from_phone, target_phone):
print("Starting conference")
response = VoiceResponse()
call_into_conference(target_phone)
dial = Dial()
conference_name = "{0}-{1}".format(from_phone, target_phone)
conferences_by_target["+" + target_phone] = conference_name
dial.conference(conference_name, start_conference_on_enter=True, end_conference_on_exit=True)
response.append(dial)
return str(response)
def test_add_conference(self):
""" add a conference to a dial """
d = Dial()
d.conference('My Room')
r = VoiceResponse()
r.append(d)
assert_equal(
self.strip(r),
'<?xml version="1.0" encoding="UTF-8"?><Response><Dial><Conference>My Room</Conference></Dial></Response>'
)
def whisper():
response = VoiceResponse()
dial = Dial()
dial.conference('AgentConference',
beep=False,
coach=agent_sid,
status_callback="/statuscallback",
status_callback_event="start end join leave mute hold")
response.append(dial)
return str(response)
def test_conference(self):
d = Dial()
d.conference('TestConferenceAttributes',
beep=False,
wait_url='',
start_conference_on_enter=True,
end_conference_on_exit=True)
r = VoiceResponse()
r.append(d)
assert_equal(
self.strip(r),
'<?xml version="1.0" encoding="UTF-8"?><Response><Dial><Conference beep="false" endConferenceOnExit="true" startConferenceOnEnter="true" waitUrl="">TestConferenceAttributes</Conference></Dial></Response>'
)
def call():
"""Returns TwiML for a moderated conference call"""
# Start our TwiML response
response = VoiceResponse()
# Start with a <Dial> verb
dial = Dial()
# If the caller is our MODERATOR, then start the conference when they
# join and end the conference when they leave
if request.values.get('From') == MODERATOR:
dial.conference('My conference',
startConferenceOnEnter=True,
endConferenceOnExit=True)
else:
# Otherwise have the caller join as a regular participant
dial.conference('My conference', startConferenceOnEnter=False)
return str(response.append(dial))
def join():
if os.environ.get('FLASK_ENV') != 'development':
if not validate_request():
logging.info('Request failed validation')
return abort(400)
pin_entered = request.form.get('Digits')
response = VoiceResponse()
dial = Dial()
if pin_entered == os.environ.get('PHONE_CONF_LEADER_PIN'):
dial.conference(os.environ.get('PHONE_CONF_ROOM_NUMBER'),
start_conference_on_enter=True)
response.append(dial)
elif pin_entered == os.environ.get('PHONE_CONF_PARTICIPANT_PIN'):
dial.conference(os.environ.get('PHONE_CONF_ROOM_NUMBER'),
start_conference_on_enter=False)
response.append(dial)
else:
response.say('Invalid pin entered.')
return str(response)
def bridge():
ptoken = request.args['ptoken']
pprint.pprint(request.form)
answeredBy = request.args.get('AnsweredBy') or request.form.get(
'AnsweredBy')
print(answeredBy)
response = VoiceResponse()
if answeredBy in ("human", "unknown"):
response.play("%s/media/welcome_please_wait.mp3" %
config.WEB_DOMAIN_PROD,
action="/dialstatus")
dial = Dial()
dial.conference(ptoken,
waitUrl="%s/media/ttv_hold_music.mp3" %
config.WEB_DOMAIN_PROD,
waitMethod="GET")
response.append(dial)
else:
response.hangup()
return Response(str(response), mimetype='text/xml')
def join_conference():
for key in request.form:
pprint(key)
account_sid = request.form['AccountSid']
user = User.query.filter_by(twilio_account_sid=account_sid).first()
response = VoiceResponse()
dial = Dial()
if user:
greeting = response.say(
'You are entering {}\'s Conference Room'.format(user.first_name))
dial.conference(
'The Marae',
status_callback=url_for('main.parse_events', _external=True),
status_callback_event='start end join leave mute hold speaker',
record='record-from-start',
recording_status_callback=url_for('main.recording_events',
_external=True))
response.append(dial)
pprint(str(response))
return str(response)
def initialCall(To, conference_name):
if conference_name in LANGUAGE_LIST:
if 'delay' in conference_name:
group_status = conferenceStatus['delay']
else:
group_status = conferenceStatus['live']
if group_status == 'off-air':
return str(group_is_closed())
response = VoiceResponse()
dial = Dial()
dial.conference(muted=True,
beep=False,
end_conference_on_exit=False,
start_conference_on_enter=False,
max_participants=250,
trim="do-not-trim",
wait_url="/conference/onHold",
wait_method="GET",
name=conference_name)
response.append(dial)
return str(response)
print('To: {}'.format(To))
group = get_group_by_did(To)
# print(group)
if group:
print(get_conference_status_by_group(group))
if get_conference_status_by_group(group) == 'on-air':
response = VoiceResponse()
gather = Gather(action="/conference/gatherDigit",
method="GET",
num_digits=1,
timeout=30)
gather.play(group['ivr_audio'])
response.append(gather)
return str(response)
return str(group_is_closed())
def codecConference(From):
conference_name = match("sip:(.*)@.*", From).group(1)
if 'delay' in conference_name:
group_status = conferenceStatus['delay']
else:
group_status = conferenceStatus['live']
if group_status == 'off-air':
return str(group_is_closed())
response = VoiceResponse()
dial = Dial()
dial.conference(muted=False,
beep=False,
end_conference_on_exit=False,
start_conference_on_enter=True,
max_participants=250,
trim="do-not-trim",
name=conference_name)
response.append(dial)
return str(response)
def incoming():
"""Handle incoming calls from any number, agent or otherwise."""
from_number = request.form["From"]
call_sid = request.form["CallSid"]
if from_number in AGENT_NUMBERS:
return handle_agent(from_number, call_sid)
response = VoiceResponse()
dial = Dial()
try:
# If an agent is available immediately, connect the customer to them.
available_agent = AGENT_QUEUE.popitem(last=False)
dial.conference(available_agent[1])
except KeyError:
# Otherwise, place them in a conference called `Waiting Room` with the
# other customers currently on hold.
CUSTOMER_QUEUE[from_number] = call_sid
dial.conference('Waiting Room')
response.append(dial)
return Response(str(response), 200, mimetype="application/xml")
from twilio.twiml.voice_response import Conference, Dial, VoiceResponse
response = VoiceResponse()
dial = Dial(
record='record-from-ringing-dual',
recording_status_callback='www.myexample.com'
)
dial.conference('myteamroom')
response.append(dial)
print(response)
from twilio.twiml.voice_response import Conference, Dial, VoiceResponse
response = VoiceResponse()
dial = Dial()
dial.conference('Customer Waiting Room',
beep='false',
end_conference_on_exit='true')
response.append(dial)
print(response)
from twilio.twiml.voice_response import Conference, Dial, VoiceResponse
response = VoiceResponse()
dial = Dial()
dial.conference(
'EventedConf',
status_callback='https://myapp.com/events',
status_callback_event='start end join leave mute hold'
)
response.append(dial)
print(response)
from twilio.twiml.voice_response import Conference, Dial, VoiceResponse
response = VoiceResponse()
dial = Dial()
dial.conference('moderated-conference-room', start_conference_on_enter=False)
response.append(dial)
print(response)
from twilio.twiml.voice_response import Conference, Dial, VoiceResponse
response = VoiceResponse()
dial = Dial()
dial.conference(
'NoMusicNoBeepRoom',
beep=False,
wait_url='http://your-webhook-host.com',
start_conference_on_enter=True,
end_conference_on_exit=True
)
response.append(dial)
print(response)
from twilio.twiml.voice_response import Conference, Dial, VoiceResponse
response = VoiceResponse()
dial = Dial()
dial.conference('Room 1234')
response.append(dial)
print(response)
from twilio.twiml.voice_response import Conference, Dial, VoiceResponse
response = VoiceResponse()
dial = Dial()
dial.conference('SimpleRoom', muted='true')
response.append(dial)
print(response)
from twilio.twiml.voice_response import Conference, Dial, VoiceResponse
response = VoiceResponse()
dial = Dial()
dial.conference(
'Customer Waiting Room', beep=False, end_conference_on_exit=True
)
response.append(dial)
print(response)
from twilio.twiml.voice_response import Conference, Dial, VoiceResponse
response = VoiceResponse()
dial = Dial()
dial.conference('SimpleRoom', muted=True)
response.append(dial)
print(response)
from twilio.twiml.voice_response import Conference, Dial, VoiceResponse
response = VoiceResponse()
dial = Dial(
action='handleLeaveConference.php',
method='POST',
hangup_on_star=True,
time_limit=30
)
dial.conference('LoveTwilio')
response.append(dial)
print(response)
from twilio.twiml.voice_response import Conference, Dial, VoiceResponse
response = VoiceResponse()
dial = Dial()
dial.conference(
'moderated-conference-room',
start_conference_on_enter=True,
end_conference_on_exit=True
)
response.append(dial)
print(response)
from twilio.twiml.voice_response import Conference, Dial, VoiceResponse
response = VoiceResponse()
dial = Dial()
dial.conference('Customer Waiting Room',
beep=False,
end_conference_on_exit=True)
response.append(dial)
print(response)
from twilio.twiml.voice_response import Conference, Dial, VoiceResponse
response = VoiceResponse()
dial = Dial(record='record-from-ringing-dual',
recording_status_callback='www.myexample.com')
dial.conference('myteamroom')
response.append(dial)
print(response)
from twilio.twiml.voice_response import Conference, Dial, VoiceResponse
response = VoiceResponse()
dial = Dial(action='handleLeaveConference.php',
method='POST',
hangup_on_star=True,
time_limit=30)
dial.conference('LoveTwilio')
response.append(dial)
print(response)
from twilio.twiml.voice_response import Conference, Dial, VoiceResponse
response = VoiceResponse()
dial = Dial()
dial.conference('moderated-conference-room', start_conference_on_enter='false')
response.append(dial)
print(response)
from twilio.twiml.voice_response import Conference, Dial, VoiceResponse
response = VoiceResponse()
dial = Dial()
dial.conference('EventedConf',
status_callback='https://myapp.com/events',
status_callback_event='start end join leave mute hold')
response.append(dial)
print(response)
from twilio.twiml.voice_response import Conference, Dial, VoiceResponse
response = VoiceResponse()
dial = Dial()
dial.conference(
'moderated-conference-room',
start_conference_on_enter=True,
end_conference_on_exit=True)
response.append(dial)
print(response)
from twilio.twiml.voice_response import Conference, Dial, VoiceResponse
response = VoiceResponse()
dial = Dial()
dial.conference('Customer Waiting Room', beep=False)
response.append(dial)
print(response)
