def from_external():
called = str(request.form["To"])
caller = str(request.form["Caller"]).replace("client:", "")
response = twilio.twiml.Response()
mqtt_log_call(direction="incoming",
category="prefilter",
from_number=caller,
to_number=called)
# should we reject it? spam?
reject = is_rejected_number(number=caller)
if reject is not None:
mqtt_log_call(direction="incoming",
category="rejected",
from_number=caller,
to_number=called)
response.reject()
return twiml(response)
# response.say("Thank you for calling, please hold.", voice="alice", language="en-GB")
# lookup caller id
callerid = lookup_number(number=caller)
if callerid is None:
callerid = caller
response.dial(callerId=str(callerid).replace(" ", ""),
action=url_for('apiv1.from_external_dial_action',
_external=True),
method="POST").sip("*****@*****.**")
mqtt_log_call(direction="incoming",
category="ringing",
from_number=caller,
to_number=called)
return twiml(response)
def _redirect_welcome():
response = twilio.twiml.Response()
response.say(
"Returning to the main menu.", voice="alice", language="en-gb")
response.redirect(url_for("ivr.welcome"))
return twiml(response)
def complaint():
response = twilio.twiml.Response()
_lookup_complaint(response, request.form['Digits'])
return twiml(response)
return _redirect_welcome()
def welcome():
from_number = request.values.get("From")
to_number = request.values.get("To")
p_from = phonenumbers.parse(from_number)
from_user = User.get_user_from_phone_number(
str(p_from.country_code), str(p_from.national_number))
if from_user:
current_app.logger.info(
"Incoming call from %s to Staffjoy number %s by user %s" %
(from_number, to_number, from_user))
else:
current_app.logger.info(
"Incoming call from %s to Staffjoy number %s (unknown user) " %
(from_number, to_number))
response = twilio.twiml.Response()
with response.gather(
numDigits=1, action=url_for("ivr.menu"), method="POST") as g:
g.say(
"Thank you for calling Staffjoy. " + "For sales, press 1. " +
"For support, press 2. " + "For billing, press 3. " +
"For corporate matters, press 4.",
loop=3,
voice="alice",
language="en-gb")
return twiml(response)
def _sales(response):
SALES_NUMBER = "+1<phonenumber>"
response.say(
"Now connecting you to Staffjoy sales. " +
"You may also send an email to sales at staffjoy dot com.",
voice="alice",
language="en-gb")
response.dial(SALES_NUMBER)
return twiml(response)
def menu():
selected_option = request.form['Digits']
option_actions = {'700': _give_instructions}
if option_actions in (selected_option):
response = twilio.twiml.Response()
option_actions[selected_option](response)
return twiml(response)
return _redirect_welcome()
def welcome():
response = twilio.twiml.Response()
with response.gather(timeout=30,
finishOnKey="#",
action=url_for('menu'),
method="POST") as g:
g.say(
"how much wood would a woodchuck chuck if a woodchuck could chuck wood? "
+ "Enter your response, followed by the pound key")
return twiml(response)
def from_internal():
called = str(request.form["Called"])
number = called.split("@")[0].split("sip:")[1]
(fullnumber, describednumber) = parse_dialed_number(number=number)
response = twilio.twiml.Response()
response.say("Calling %s" % (describednumber),
voice="alice",
language="en-GB")
response.dial(number=fullnumber, callerId="+441437766027")
return twiml(response)
def menu():
selected_option = request.form['Digits']
option_actions = {'1': _give_instructions,
'2': _list_planets}
if option_actions.has_key(selected_option):
response = twilio.twiml.Response()
option_actions[selected_option](response)
return twiml(response)
return _redirect_welcome()
def sms_to():
selected_option = request.form['Digits']
option_texts = {'1': "Click2Protect - http://bit.ly/2jOrBnz",
'2': "Click2Invest - http://bit.ly/TrjSgf",
'3': "Easy Health Plan - http://bit.ly/2j1YpvW"}
if option_texts.has_key(selected_option):
response = twilio.twiml.Response()
_send_sms(response, option_texts[selected_option])
return twiml(response)
return _redirect_welcome()
def planets():
selected_option = request.form['Digits']
option_actions = {'2': "+12024173378",
'3': "+12027336386",
"4": "+12027336637"}
if option_actions.has_key(selected_option):
response = twilio.twiml.Response()
response.dial(option_actions[selected_option])
return twiml(response)
return _redirect_welcome()
def _support(response):
response.say(
"Staffjoy support operates over email. Please send your question to " +
"help at staffjoy dot com for prompt help. To see the system " +
"status, visit status dot staffjoy dot com. You may also find answers to common "
+
"questions at help dot staffjoy.com. Thank you for calling Staffjoy. "
+ "Bye!",
voice="alice",
language="en-gb")
response.hangup()
return twiml(response)
def planets():
selected_option = request.form['Digits']
option_actions = {
'2': "+12024173378",
'3': "+12027336386",
"4": "+12027336637"
}
if option_actions in (selected_option):
response = twilio.twiml.Response()
response.dial(option_actions[selected_option])
return twiml(response)
return _redirect_welcome()
def menu():
selected_option = request.form['Digits']
option_actions = {'1': _check_complaint_status,
'2': _record_message,
'3': _talk_to_executive,
'4': _sms_plans,
'5': _download_app}
if option_actions.has_key(selected_option):
response = twilio.twiml.Response()
option_actions[selected_option](response)
return twiml(response)
return _redirect_welcome()
def from_internal():
called = str(request.form["Called"])
number = called.split("@")[0].split("sip:")[1]
(fullnumber, describednumber) = parse_dialed_number(number=number)
mqtt_log_call(direction="outgoing",
category="dialing",
from_number="+441437766027",
to_number=fullnumber)
response = twilio.twiml.Response()
# response.say("Calling %s" % (describednumber), voice="alice", language="en-GB")
response.dial(number=fullnumber,
callerId="+441437766027",
action=url_for('apiv1.from_internal_dial_action',
_external=True))
return twiml(response)
def menu():
selected_option = request.form["Digits"]
option_actions = {
"1": _sales,
"2": _support,
"3": _billing,
"4": _corporate,
}
if selected_option in option_actions:
response = twilio.twiml.Response()
option_actions[selected_option](response)
return twiml(response)
return _redirect_welcome()
def _corporate(response):
CORPORATE_NUMBER = "+1<phonenumber>" # Phone number
if _business_open():
response.say(
"Now connecting you to Staffjoy corporate.",
voice="alice",
language="en-gb")
response.dial(CORPORATE_NUMBER)
else:
response.say(
"Staffjoy headquarters is currently closed. Please " +
"email help at Staffjoy dot com for prompt service. " +
"Thanks for calling Staffjoy - Bye!",
voice="alice",
language="en-gb")
response.hangup()
return twiml(response)
def welcome():
# Experiment
callerNum = request.form['From']
print(callerNum)
# Experiment close
response = twilio.twiml.Response()
with response.gather(numDigits=1, action=url_for('menu'), method="POST") as g:
g.say("Welcome to HDFC Life mate. Your twenty-four-seven Helpline. "+
"To check status of your complaint, press 1. . "+
"To send us a voice feedback or complaint, press 2. . "
"To talk to our executive, press 3. . "+
"To know more about our plans. press 4. . "+
"To get a download link for our app, press 5. . "+
" ",
voice='alice', language="en-US", loop=3)
return twiml(response)
def _billing(response):
BILLING_NUMBER = "+1<phonenumber>" # Phone number
if _business_open():
response.say(
"Now connecting you to Staffjoy billing. " +
"You may also send an email to billing at staffjoy dot com.",
voice="alice",
language="en-gb")
response.dial(BILLING_NUMBER)
else:
response.say(
"The Staffjoy billing office is currently closed. Please email " +
"billing at Staffjoy dot com for prompt service. " +
"Thanks for calling Staffjoy - Bye!",
voice="alice",
language="en-gb")
response.hangup()
return twiml(response)
def confirm_reservation():
form = ReservationConfirmationForm()
sms_response_text = "Sorry, it looks like you don't have any reservations to respond to."
user = User.query.filter(User.phone_number == form.From.data).first()
reservation = Reservation.query.filter(
Reservation.status == "pending" and Reservation.vacation_property.host.id == user.id
).first()
if reservation is not None:
if "yes" in form.Body.data or "accept" in form.Body.data:
reservation.confirm()
else:
reservation.reject()
db.session.commit()
sms_response_text = "You have successfully {0} the reservation".format(reservation.status)
reservation.notify_guest()
return twiml(_respond_message(sms_response_text))
def send_message():
recording_url = request.values.get("RecordingUrl", None)
callerNum = request.form['From']
print(recording_url)
job_id = post_to_haven(recording_url)
print("Caller Number : "+callerNum)
print("Job ID : "+job_id)
response = twilio.twiml.Response()
response.say("Thank you. Your response has been duly noted. "+
"You will now be redirected to the main menu", voice="alice", language="en-US")
#text_to_send = getData(job_id)
#ans = update_dashboard(job_id)
#ans = sendToBluemix(text_to_send, callerNum)
response.redirect(url_for('welcome'))
return twiml(response)
def from_external():
caller = str(request.form["Caller"]).replace("client:", "")
#response = twilio.twiml.Response()
#response.say("Thank you for calling Claire and Nat, please hold.", voice="alice", language="en-GB")
#response.dial(callerId=caller).sip("*****@*****.**").sip("*****@*****.**")
#return twiml(response)
x = """<?xml version="1.0" encoding="UTF-8"?>
<Response>
<Say language="en-GB" voice="alice">Please hold</Say>
<Dial callerId="TEST" action="https://phones.gorras.hw.esgob.com/v1/call_action/">
<Sip>[email protected]</Sip>
</Dial>
<Dial callerId="TEST" action="https://phones.gorras.hw.esgob.com/v1/call_action/">
<Sip>[email protected]</Sip>
</Dial>
</Response>"""
#resp = Response(x)
#resp.headers['Content-Type'] = 'text/xml'
#return resp
response = twilio.twiml.Response()
response.say("please hold")
response.enqueue(name="inbound")
return twiml(response)
def status_callback():
response = twilio.twiml.Response()
return twiml(response)
def _redirect_welcome():
response = twilio.twiml.Response()
response.say("Returning to the main menu", voice="alice", language="en-GB")
response.redirect(url_for('welcome'))
return twiml(response)
def welcome():
response = twilio.twiml.Response()
with response.gather(numDigits=1, action=url_for('menu'), method="POST") as g:
g.play(url="http://howtodocs.s3.amazonaws.com/et-phone.mp3", loop=3)
return twiml(response)
def from_internal_dial_action():
response = twilio.twiml.Response()
return twiml(response)
