def oncall_change(opts): ''' Change your own oncall status ''' user = None if opts._from == '': return "Must use option -f to go on/off call" user = User.get_user_by_phone(opts._from) if user == False: return "No user ends with that phone number (-f)" user.print_user(opts.mobile) user.state = opts.state user.save_user() if user.state > 0: return "You, %s, are now on call" % user.name else: return "You, %s, are now off call" % user.name
def POST(self, name):
d = web.input()
logging.info("Receiving SMS message\n%s" % (d))
# incoming text message, handle it
web.header('Content-Type', 'text/xml')
r = twilio.twiml.Response()
user = User.get_user_by_phone(d.From)
# make sure person sending the text is an authorized user of Oncall
if user == False:
logging.error("Unauthorized access attempt via SMS by %s\n%s" %
(d.From, d))
r.sms("You are not a authorized user")
else:
# split the output into 160 character segments
for text_segment in twilio.split_sms(
oncall.run(d.Body + " -m -f " + d.From)):
r.sms(text_segment)
return r
def alert_ack(opts): ''' Acking a specific alert. Assumes the last alert to be sent to user if not given. ''' user = None if opts._from == '': return "Must use option -f to go on/off call" user = User.get_user_by_phone(opts._from) if user == False: return "No user ends with that phone number (-f)" output = "Acking alerts as %s...\n" % (user.name) if opts.id > 0: alert = Alert.Alert(opts.id) alert.ack_alert(user) return "Acknowledged" if user.lastAlert > 0: alert = Alert.Alert(user.lastAlert) alert.ack_alert(user) return "Acknowledged" else: return "No alert associated with your user"
def alert_status(opts): ''' Printing out alerts that haven't been acked. If -a is given, will ack them. ''' user = None alerts = Alert.status() if len(alerts) == 0: return "No active alerts." if opts.ack == True: if opts._from == '': return "Must use option -f to ack alerts" else: user = User.get_user_by_phone(opts._from) output = "Acking alerts as %s...\n" % (u.name) else: output = '' for a in alerts: output=output + "%s" % (a.print_alert(opts.mobile)) if user != None: a.ack_alert(user) return output
def POST(self, name):
d = web.input(init="true", Digits=0)
logging.info("Receiving phone call\n%s" % (d))
web.header('Content-Type', 'text/xml')
r = twilio.twiml.Response()
# the message to say when a timeout occurs
timeout_msg = "Sorry, didn't get any input from you. Goodbye."
# check if this call was initialized by sending an alert
if name == "alert":
# the digit options to press
digitOpts = '''
Press 1 to hear the message.
Press 2 to acknowledge this alert.
'''
receiver = User.get_user_by_phone(d.To)
alert = Alert.Alert(d.alert_id)
# check if this is the first interaction for this call session
if d.init.lower() == "true":
with r.gather(
action="%s:%s/call/alert?alert_id=%s&init=false" %
(conf['server_address'], conf['port'], alert.id),
timeout=conf['call_timeout'],
method="POST",
numDigits="1") as g:
g.say(
'''Hello %s, a message from Oncall. An alert has been issued with subject "%s". %s.'''
% (receiver.name, alert.subject, digitOpts))
r.say(timeout_msg)
else:
if int(d.Digits) == 1:
with r.gather(
action="%s:%s/call/alert?alert_id=%s&init=false" %
(conf['server_address'], conf['port'], alert.id),
timeout="30",
method="POST",
numDigits="1") as g:
g.say('''%s. %s''' % (alert.message, digitOpts))
r.say(timeout_msg)
elif int(d.Digits) == 2:
if alert.ack_alert(receiver):
r.say(
"The alert has been acknowledged. Thank you and goodbye."
)
r.redirect(
url="%s:%s/call/alert?alert_id=%s&init=false" %
(conf['server_address'], conf['port'], alert.id))
else:
r.say(
"Sorry, failed to acknowledge the alert. Please try it via SMS"
)
r.redirect(
url="%s:%s/call/alert?alert_id=%s&init=false" %
(conf['server_address'], conf['port'], alert.id))
elif d.Digits == 0:
with r.gather(
action="%s:%s/call/alert?alert_id=%s&init=false" %
(conf['server_address'], conf['port'], alert.id),
timeout="30",
method="POST",
numDigits="1") as g:
g.say('''%s''' % (digitOpts))
r.say(timeout_msg)
else:
r.say(
"Sorry, didn't understand the digits you entered. Goodbye"
)
else:
requester = User.get_user_by_phone(d.From)
# get the team that is associate with this phone number the user called
team = twilio.twil_reverse_phone_num(d.To)
# if caller is not a oncall user or they are, but calling a different team then they are in
if requester == False or requester.team != team:
if team == '':
r.say(
"Sorry, The phone number you called is not associated with any team. Please contact you system administrator for help."
)
else:
# get the first user on call and forward the call to them
oncall_users = User.sort_by_state(User.on_call(team))
if len(oncall_users) > 0:
foundOncallUser = False
for userlist in oncall_users:
for u in userlist:
r.say("Calling %s." % u.name)
r.dial(number=u.phone)
foundOncallUser = True
break
if foundOncalluser == True: break
else:
r.say(
"Sorry, currently there is no one on call for %s. Please try again later."
% team)
else:
# the caller is calling the same team phone number as the team that they are on
# check if d.Digits is the default value (meaning, either the caller hasn't pushed a button and this is the beginning of the call, or they hit 0 to start over
if int(d.Digits) == 0:
if d.init.lower() == "true":
if requester.state > 0 and requester.state < 9:
oncall_status = "You are currently on call in spot %s" % (
requester.state)
else:
oncall_users = User.sort_by_state(
User.on_call(requester.team))
if len(oncall_users) > 0:
for userlist in oncall_users:
for u in userlist:
oncall_status = "Currenty, %s is on call" % (
u.name)
else:
oncall_status = "Currenty, no one is on call"
with r.gather(action="%s:%s/call/event?init=false" %
(conf['server_address'], conf['port']),
timeout=conf['call_timeout'],
method="POST",
numDigits="1") as g:
g.say(
'''Hello %s. %s. Press 1 if you want to hear the present status of alerts. Press 2 to acknowledge the last alert sent to you. Press 3 to conference call everyone on call into this call.'''
% (requester.name, oncall_status))
else:
with r.gather(action="%s:%s/call/event?init=false" %
(conf['server_address'], conf['port']),
timeout=conf['call_timeout'],
method="POST",
numDigits="1") as g:
g.say(
'''Press 1 if you want to hear the present status of alerts. Press 2 to acknowledge the last alert sent to you. Press 3 to conference call everyone on call into this call.'''
)
r.say(timeout_msg)
elif int(d.Digits) == 1:
# getting the status of alerts
r.say(oncall.run("alert status -f " + requester.phone))
r.redirect(url="%s:%s/call/event?init=false" %
(conf['server_address'], conf['port']))
elif int(d.Digits) == 2:
# acking the last alert sent to the user calling
r.say(oncall.run("alert ack -f " + requester.phone))
r.redirect(url="%s:%s/call/event?init=false" %
(conf['server_address'], conf['port']))
elif int(d.Digits) == 3:
# calling the other users on call
oncall_users_raw = User.on_call(requester.team)
for user in oncall_users_raw:
if user.phone == requester.phone: continue
r.say("Calling %s." % user.name)
r.dial(number=user.phone)
else:
r.say(
"Sorry, number you pressed is not valid. Please try again."
)
return r