class zendeskHandler(filterHandler):
""" Handler that creates zendeks tickets. Currently hardcoding filter
rules (eg uri) but could make this configurabe if desired. May also
break these filterHandlers out into their own file that users could
create independently of the subscription setup here....
"""
def __init__(self, infopath='~/files/zendeskinfo.yaml'):
import yaml
from zdesk import Zendesk
with open(os.path.expanduser(infopath), 'rt') as f:
self.zendeskinfo = yaml.load(f)
self.zendesk = Zendesk(**self.zendeskinfo)
def filter(self, message):
if message['options']['action'] != 'create':
print('Annotation was not a creation, run update path?')
return
data = message['payload'][0]
if 'scicrunch.org' in data['uri']:
return True
def handler(self, message):
data = message['payload'][0]
exact = [
i['exact'] for o in data['target'] for i in o['selector']
if 'selector' in o and 'exact' in i
]
exact = exact[0] if exact else 'No description provided'
href = data['links']['incontext']
new_ticket = {
'ticket': {
'requester': {
'name': 'hypothesis bot',
'email': self.zendeskinfo['zdesk_email'],
},
'subject':
'hypothes.is annotation on {} by {}'.format(
data['document']['title'], data['user'].split(':', 1)[1]),
'description':
'"{}" | {} {}'.format(exact, data['text'], href),
'tags':
data['tags'],
#'ticket_field_entries': [
#{
#'ticket_field_id':24394906, # referrer
#'value': 'hypothes.is {}'.format(data['user'].split(':',1)[1]) # hypothes.is
#},
#{
#'ticket_field_id':24394926, # url
#'ticket_field_id':'Url', # url
#'value': data['links']['incontext'] # incontext_url
#}
#]
}
}
result = self.zendesk.ticket_create(data=new_ticket)
print(result)
def send_notification(self, subject, message, recipient=None):
try:
logger.info("Sending zendesk notification '%s'..." % subject)
zendesk = Zendesk(self.auth_org_url, self.auth_email, self.auth_token, True)
new_ticket = {
'ticket': {
'requester': {
'name': self.requester_name,
'email': self.requester_email,
},
'subject': subject,
'description': message,
'assignee_id': self.assignee_id
}
}
zendesk.ticket_create(data=new_ticket)
except Exception, e:
logger.error("Error while sending zendesk notification:\n%s" %
traceback.format_exc())
class zendeskHandler(filterHandler):
""" Handler that creates zendeks tickets. Currently hardcoding filter
rules (eg uri) but could make this configurabe if desired. May also
break these filterHandlers out into their own file that users could
create independently of the subscription setup here....
"""
def __init__(self, infopath='~/files/zendeskinfo.yaml'):
import yaml
from zdesk import Zendesk
with open(os.path.expanduser(infopath), 'rt') as f:
self.zendeskinfo = yaml.load(f)
self.zendesk = Zendesk(**self.zendeskinfo)
def filter(self, message):
if message['options']['action'] != 'create':
print('Annotation was not a creation, run update path?')
return
data = message['payload'][0]
if 'scicrunch.org' in data['uri']:
return True
def handler(self, message):
data = message['payload'][0]
exact = [i['exact'] for o in data['target'] for i in o['selector'] if 'selector' in o and 'exact' in i]
exact = exact[0] if exact else 'No description provided'
href = data['links']['incontext']
new_ticket = {
'ticket': {
'requester': {
'name': 'hypothesis bot',
'email': self.zendeskinfo['zdesk_email'],
},
'subject':'hypothes.is annotation on {} by {}'.format(data['document']['title'], data['user'].split(':',1)[1]),
'description': '"{}" | {} {}'.format(exact, data['text'], href) ,
'tags': data['tags'],
#'ticket_field_entries': [
#{
#'ticket_field_id':24394906, # referrer
#'value': 'hypothes.is {}'.format(data['user'].split(':',1)[1]) # hypothes.is
#},
#{
#'ticket_field_id':24394926, # url
#'ticket_field_id':'Url', # url
#'value': data['links']['incontext'] # incontext_url
#}
#]
}
}
result = self.zendesk.ticket_create(data=new_ticket)
print(result)
"name": "Request Origin",
"raw_name": "Request Origin",
"value": "Fixture Report",
"default": False
}, {
"id": 360002362871,
"name": "Root Cause (Marketing)",
"raw_name": "Root Cause (Marketing)",
"value": "N/A",
"default": False
}, {
"id":
360002901632,
"name":
"Root Cause (Merchandising)",
"raw_name":
"Root Cause (Merchandising)",
"value":
str(dictionary[fcid].get('add_replace')).strip("{''}"),
"default":
False
}]
}
}
result = zendesk.ticket_create(data=new_ticket)
print(result)
pprint(new_ticket)
{
'ticket_field_id': 1,
'value': 'venti'
},
{
'ticket_field_id': 2,
'value': '$10'
}
]
}
}
# If a response results in returning a [location] header, then that
# will be what is returned.
# Create a ticket and get its URL.
result = zendesk.ticket_create(data=new_ticket)
# Alternatively, you can get the complete response and get the location
# yourself. This can be useful for getting other response items that are
# not normally returned, such as result['content']['upload']['token']
# when using zendesk.upload_create()
#
# result = zendesk.ticket_create(data=new_ticket, complete_response=True)
# ticket_url = result['response']['location']
# ticket_id = get_id_from_url(ticket_url)
# Need ticket ID?
from zdesk import get_id_from_url
ticket_id = get_id_from_url(result)
# Show
