def release(ticket_id=False):
if ticket_id:
ticket = FlicketTicket.query.filter_by(id=ticket_id).first()
# is ticket assigned.
if not ticket.assigned:
flash('Ticket has not been assigned')
return redirect(
url_for('flicket_bp.ticket_view', ticket_id=ticket_id))
# check ticket is owned by user or user is admin
if (ticket.assigned.id != g.user.id) and (not g.user.is_admin):
flash('You can not release a ticket you are not working on.')
return redirect(
url_for('flicket_bp.ticket_view', ticket_id=ticket_id))
# set status to open
status = FlicketStatus.query.filter_by(status='Open').first()
ticket.current_status = status
ticket.assigned = None
db.session.commit()
# add action record
add_action(action='release', ticket=ticket)
# send email to state ticket has been released.
f_mail = FlicketMail()
f_mail.release_ticket(ticket)
flash('You released ticket: {}'.format(ticket.id))
return redirect(url_for('flicket_bp.ticket_view', ticket_id=ticket.id))
return redirect(url_for('flicket_bp.tickets'))
def release(ticket_id=False):
if ticket_id:
ticket = FlicketTicket.query.filter_by(id=ticket_id).first()
# is ticket assigned.
if not ticket.assigned:
flash(gettext("Ticket has not been assigned"))
return redirect(
url_for("flicket_bp.ticket_view", ticket_id=ticket_id))
# check ticket is owned by user or user is admin
if (ticket.assigned.id != g.user.id) and (not g.user.is_admin):
flash(
gettext(
"You can not release a ticket you are not working on."))
return redirect(
url_for("flicket_bp.ticket_view", ticket_id=ticket_id))
# set status to open
status = FlicketStatus.query.filter_by(status="New").first()
ticket.current_status = status
user = ticket.assigned
ticket.assigned = None
user.total_assigned -= 1
db.session.commit()
# add action record
add_action(ticket, "release")
# send email to state ticket has been released.
f_mail = FlicketMail()
f_mail.release_ticket(ticket)
flash(gettext("You released ticket: %(value)s", value=ticket.id))
return redirect(url_for("flicket_bp.ticket_view", ticket_id=ticket.id))
return redirect(url_for("flicket_bp.tickets"))
def release(ticket_id=False):
if ticket_id:
ticket = FlicketTicket.query.filter_by(id=ticket_id).first()
# is ticket assigned.
if not ticket.assigned:
flash(gettext('Ticket has not been assigned'), category='warning')
return redirect(url_for('flicket_bp.ticket_view', ticket_id=ticket_id))
# check ticket is owned by user or user is admin
if (ticket.assigned.id != g.user.id) and (not g.user.is_admin):
flash(gettext('You can not release a ticket you are not working on.'), category='warning')
return redirect(url_for('flicket_bp.ticket_view', ticket_id=ticket_id))
# set status to open
status = FlicketStatus.query.filter_by(status='Open').first()
ticket.current_status = status
ticket.last_updated = datetime.datetime.now()
user = ticket.assigned
ticket.assigned = None
user.total_assigned -= 1
db.session.commit()
# add action record
add_action(ticket, 'release')
# send email to state ticket has been released.
f_mail = FlicketMail()
f_mail.release_ticket(ticket)
flash(gettext('You released ticket: %(value)s', value=ticket.id), category='success')
return redirect(url_for('flicket_bp.ticket_view', ticket_id=ticket.id))
return redirect(url_for('flicket_bp.tickets'))