def open_ticket(request,context,type):
if request.method == 'POST': # If the forms were submitted...
form = FollowupParcBForm(request.POST)
if form.is_valid():
user = request.user
ticket = Ticket(context=context,type=type, creator=user, )
ticket.save()
subject = form.cleaned_data['subject']
description = form.cleaned_data['description']
fw_nw = Followup(ticket=ticket , status='new',
description=description, subject=subject ,
reported_by=request.user, )
fw_nw.save()
return HttpResponseRedirect(ticket.get_absolute_url())
else:
# recovering Ticket Data to input form fields
open_ticket_form = FollowupParcBForm() # An unbound form
return render_to_response('tickets/open_ticket.html', {
'open_ticket_form': open_ticket_form,
'context': context,
'type': type,
'mode': 'open_ticket',
'user_name': request.user.pk},
context_instance=RequestContext(request))
def close_ticket(request, object_id):
ticket = get_object_or_404(Ticket, id=int(object_id))
followup_latest = ticket.followup_set.latest()
followup_new = Followup(ticket=ticket, status='closed', description=followup_latest.description,
subject=followup_latest.subject , reported_by=followup_latest.reported_by )
followup_new.save();
return HttpResponseRedirect(ticket.get_absolute_url())
def resolve_ticket(request, object_id):
ticket = get_object_or_404(Ticket, id=int(object_id))
if request.method == 'POST': # If the forms were submitted...
form = FollowupParcForm(request.POST)
if form.is_valid():
desc = form.cleaned_data['description']
fw_lt = ticket.followup_set.latest()
fw_nw = Followup(ticket=ticket, status='resolved',
description=desc, subject=fw_lt.subject ,
reported_by=fw_lt.reported_by, to_user=fw_lt.to_user, )
fw_nw.save()
return HttpResponseRedirect(ticket.get_absolute_url())
else:
# recovering Ticket Data to input form fields
followup_form = FollowupParcForm() # An unbound form
return render_to_response('tickets/new_iteration.html', {
'form': followup_form,
'ticket': ticket,
'mode': 'resolve',
'username': request.user.username,
},context_instance=RequestContext(request))