def get(self,
incident_type: str,
incident_priority: str,
incident_description: str,
db_session=None):
"""Fetches participants from Dispatch."""
route_in = {
"text": incident_description,
"context": {
"incident_priorities": [incident_priority.__dict__],
"incident_types": [incident_type.__dict__],
"terms": [],
},
}
route_in = RouteRequest(**route_in)
recommendation = route_service.get(db_session=db_session,
route_in=route_in)
log.debug(f"Recommendation: {recommendation}")
# we need to resolve our service contacts to individuals
for s in recommendation.service_contacts:
p = plugins.get(s.type)
log.debug(f"Resolving service contact. ServiceContact: {s}")
individual_email = p.get(s.external_id)
individual = individual_service.get_or_create(
db_session=db_session, email=individual_email)
recommendation.individual_contacts.append(individual)
db_session.commit()
return list(recommendation.individual_contacts), list(
recommendation.team_contacts)
def get(
self,
incident: Incident,
db_session=None,
):
"""Fetches documents from Dispatch."""
recommendation = route_service.get(db_session=db_session,
incident=incident,
models=[(Document, DocumentRead)])
return recommendation.matches
def get(
self,
incident_type: IncidentType,
incident_priority: IncidentPriority,
incident_description: str,
project: Project,
db_session=None,
):
"""Fetches participants from Dispatch."""
route_in = {
"text": incident_description,
"context": {
"incident_priorities": [incident_priority],
"incident_types": [incident_type],
"terms": [],
"project": project,
},
}
route_in = RouteRequest(**route_in)
recommendation = route_service.get(db_session=db_session,
route_in=route_in)
log.debug(f"Recommendation: {recommendation}")
individual_contacts = [(x, None)
for x in recommendation.individual_contacts]
# we need to resolve our service contacts to individuals
for s in recommendation.service_contacts:
plugin_instance = plugin_service.get_active_instance_by_slug(
db_session=db_session, slug=s.type, project_id=project.id)
if plugin_instance:
if plugin_instance.enabled:
log.debug(
f"Resolving service contact. ServiceContact: {s}")
individual_email = plugin_instance.instance.get(
s.external_id)
individual = individual_service.get_or_create(
db_session=db_session, email=individual_email)
individual_contacts.append((individual, s))
recommendation.individual_contacts.append(individual)
else:
log.warning(
f"Skipping service contact. Service: {s.name} Reason: Associated service plugin not enabled."
)
else:
log.warning(
f"Skipping service contact. Service: {s.name} Reason: Associated service plugin not found."
)
db_session.commit()
return list(individual_contacts), list(recommendation.team_contacts)
def get(self,
incident_type: str,
incident_priority: str,
incident_description: str,
db_session=None):
"""Fetches documents from Dispatch."""
route_in = {
"text": incident_description,
"context": {
"incident_priorities": [incident_priority],
"incident_types": [incident_type],
"terms": [],
},
}
route_in = RouteRequest(**route_in)
recommendation = route_service.get(db_session=db_session,
route_in=route_in)
return recommendation.documents
def get(
self,
incident: Incident,
db_session=None,
):
"""Fetches participants from Dispatch."""
models = [
(IndividualContact, IndividualContactRead),
(Service, ServiceRead),
(TeamContact, TeamContactRead),
]
recommendation = route_service.get(db_session=db_session,
incident=incident,
models=models)
log.debug(f"Recommendation: {recommendation}")
individual_contacts = []
team_contacts = []
for match in recommendation.matches:
if match.resource_type == TeamContact.__name__:
team = team_service.get_or_create(
db_session=db_session,
email=match.resource_state["email"],
incident=incident)
team_contacts.append(team)
if match.resource_type == IndividualContact.__name__:
individual = individual_service.get_or_create(
db_session=db_session,
email=match.resource_state["email"],
incident=incident)
individual_contacts.append((individual, None))
# we need to do more work when we have a service
if match.resource_type == Service.__name__:
plugin_instance = plugin_service.get_active_instance_by_slug(
db_session=db_session,
slug=match.resource_state["type"],
project_id=incident.project.id,
)
if plugin_instance:
if plugin_instance.enabled:
log.debug(
f"Resolving service contact. ServiceContact: {match.resource_state}"
)
# ensure that service is enabled
service = service_service.get_by_external_id_and_project_id(
db_session=db_session,
external_id=match.resource_state["external_id"],
project_id=incident.project_id,
)
if service.is_active:
individual_email = plugin_instance.instance.get(
match.resource_state["external_id"])
individual = individual_service.get_or_create(
db_session=db_session,
email=individual_email,
incident=incident)
individual_contacts.append(
(individual, match.resource_state["id"]))
else:
log.warning(
f"Skipping service contact. Service: {match.resource_state['name']} Reason: Associated service plugin not enabled."
)
else:
log.warning(
f"Skipping service contact. Service: {match.resource_state['name']} Reason: Associated service plugin not found."
)
db_session.commit()
return individual_contacts, team_contacts
