def print_assigned_tickets_report(assigned_priority_classification=None):
now = datetime.now()
if assigned_priority_classification is None:
assigned_priority_classification = {}
for i in priorities:
assigned_priority_classification[i] = []
for t in get_tickets(emi_third_level_assigned_tickets()):
assigned_priority_classification[ticket_priority(t)].append(t)
for p in priorities:
if len(assigned_priority_classification[p]) == 0:
continue
else:
print p, ":"
num_violations = 0
for t in assigned_priority_classification[p]:
ggus_ticket = get_ggus_ticket(ticket_id(t))
assigned_time = ggus_ticket.get_sla_compliance_values()[ticket_su(t)].assigned_time
bc = BusinessCalendar(assigned_time)
resolution_date = bc.add_business_time(sla_constraints[p])
if resolution_date >= now:
sla_violation_string = "SLA check: OK (Assigned on: %s. To be taken in charge before %s)" % (assigned_time, resolution_date)
else:
if now.day != resolution_date.day:
bd_delay = BusinessCalendar(resolution_date).count_business_days(now)
delay = "%s work days" % bd_delay
else:
delay = "%s hours" % (now - resolution_date)
sla_violation_string = "SLA VIOLATION: Delay: %s (Assigned on: %s. Had to be taken in charge before %s)" % (delay, assigned_time, resolution_date)
num_violations = num_violations + 1
print "\t(%s) \"%s\" https://ggus.eu/tech/ticket_show.php?ticket=%s\n\t%s" % (ticket_su(t),
ticket_short_description(t),
ticket_id(t),
sla_violation_string)
print
print "Of the %d %s tickets, %d violate the SLA " % (len(assigned_priority_classification[p]), p, num_violations)
print
def __expected_takeover_time(self, assigned_time):
priority_when_assigned = self.__priority_at_time(assigned_time)
bc = BusinessCalendar(assigned_time)
return bc.add_business_time(SLA_CONSTRAINTS[priority_when_assigned])