def test_service_level(self):
employee_group = make_employee_group()
make_holiday_list()
make_priorities()
# Default Service Level
test_make_service_level = create_service_level("__Test Service Level",
"__Test Holiday List",
employee_group, 4, 6)
get_make_service_level = get_service_level("__Test Service Level")
self.assertEqual(test_make_service_level.name,
get_make_service_level.name)
self.assertEqual(test_make_service_level.holiday_list,
get_make_service_level.holiday_list)
self.assertEqual(test_make_service_level.employee_group,
get_make_service_level.employee_group)
# Service Level
test_make_service_level = create_service_level("_Test Service Level",
"__Test Holiday List",
employee_group, 2, 3)
get_make_service_level = get_service_level("_Test Service Level")
self.assertEqual(test_make_service_level.name,
get_make_service_level.name)
self.assertEqual(test_make_service_level.holiday_list,
get_make_service_level.holiday_list)
self.assertEqual(test_make_service_level.employee_group,
get_make_service_level.employee_group)
def create_service_level_for_sla():
employee_group = make_employee_group()
make_holiday_list()
make_priorities()
# Default Service Level
create_service_level("__Test Service Level", "__Test Holiday List",
employee_group, 4, 6)
# Service Level
create_service_level("_Test Service Level", "__Test Holiday List",
employee_group, 2, 3)
def create_service_level_agreement(default_service_level_agreement,
holiday_list, employee_group, response_time,
entity_type, entity, resolution_time):
employee_group = make_employee_group()
make_holiday_list()
make_priorities()
service_level_agreement = frappe.get_doc({
"doctype":
"Service Level Agreement",
"enable":
1,
"service_level":
"__Test Service Level",
"default_service_level_agreement":
default_service_level_agreement,
"default_priority":
"Medium",
"holiday_list":
holiday_list,
"employee_group":
employee_group,
"entity_type":
entity_type,
"entity":
entity,
"start_date":
frappe.utils.getdate(),
"end_date":
frappe.utils.add_to_date(frappe.utils.getdate(), days=100),
"priorities": [{
"priority": "Low",
"response_time": response_time,
"response_time_period": "Hour",
"resolution_time": resolution_time,
"resolution_time_period": "Hour",
}, {
"priority": "Medium",
"response_time": response_time,
"default_priority": 1,
"response_time_period": "Hour",
"resolution_time": resolution_time,
"resolution_time_period": "Hour",
}, {
"priority": "High",
"response_time": response_time,
"response_time_period": "Hour",
"resolution_time": resolution_time,
"resolution_time_period": "Hour",
}],
"pause_sla_on": [{
"status": "Replied"
}],
"support_and_resolution": [{
"workday": "Monday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Tuesday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Wednesday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Thursday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Friday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Saturday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Sunday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}]
})
filters = {
"default_service_level_agreement":
service_level_agreement.default_service_level_agreement,
"service_level": service_level_agreement.service_level
}
if not default_service_level_agreement:
filters.update({"entity_type": entity_type, "entity": entity})
service_level_agreement_exists = frappe.db.exists(
"Service Level Agreement", filters)
if not service_level_agreement_exists:
service_level_agreement.insert(ignore_permissions=True)
return service_level_agreement
else:
return frappe.get_doc("Service Level Agreement",
service_level_agreement_exists)
def make_service_level():
employee_group = make_employee_group()
make_holiday_list()
# Default Service Level Agreement
default_service_level = frappe.get_doc({
"doctype":
"Service Level",
"service_level":
"__Test Service Level",
"holiday_list":
"__Test Holiday List",
"priority":
"Medium",
"employee_group":
employee_group,
"response_time":
4,
"response_time_period":
"Hour",
"resolution_time":
6,
"resolution_time_period":
"Hour",
"support_and_resolution": [{
"workday": "Monday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Tuesday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Wednesday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Thursday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Friday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Saturday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Sunday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}]
})
default_service_level_exists = frappe.db.exists("Service Level",
"__Test Service Level")
if not default_service_level_exists:
default_service_level.insert()
service_level = frappe.get_doc({
"doctype":
"Service Level",
"service_level":
"_Test Service Level",
"holiday_list":
"__Test Holiday List",
"priority":
"Medium",
"employee_group":
employee_group,
"response_time":
2,
"response_time_period":
"Day",
"resolution_time":
3,
"resolution_time_period":
"Day",
"support_and_resolution": [{
"workday": "Monday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Tuesday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Wednesday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Thursday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Friday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Saturday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Sunday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}]
})
service_level_exist = frappe.db.exists("Service Level",
"_Test Service Level")
if not service_level_exist:
service_level.insert()
return service_level.service_level
else:
return service_level_exist