def _do_collect(self, table, params, limit):
rest_uri = self._get_uri(table, params, limit)
http = rest.build_http_connection(self.config, self.config["duration"])
_LOGGER.info("start %s", rest_uri)
response, content = None, None
try:
credentials = base64.b64encode(
"%s:%s" % (self.config["username"], self.config["password"]))
response, content = http.request(rest_uri,
headers={
"Accept-Encoding":
"gzip",
"Accept":
"application/json",
"Authorization":
"Basic %s" % credentials
})
if response.status not in (200, 201):
_LOGGER.error("Failed to connect %s, reason=%s", rest_uri,
response.reason)
except Exception:
_LOGGER.error("Failed to connect %s, reason=%s", rest_uri,
traceback.format_exc())
_LOGGER.info("end %s", rest_uri)
return response, content
def _handle_event(self, event):
event_data = self._prepare_data(event)
if not event_data:
self.logger.info("No event data is available")
return
event_data = json.dumps(event_data)
headers = {
"Content-type": "application/json",
"Accept": "application/json",
}
endpoint = self._get_endpoint()
endpoint = "{0}{1}".format(self.snow_account["url"], endpoint)
http = rest.build_http_connection(self.snow_account)
self.logger.debug("Sending request to %s: %s", endpoint, event_data)
for _ in xrange(3):
ok, result = self._do_event(http, endpoint, event_data, headers)
if ok:
return result
return None
def _retrieve_incident(self, snow_account, correlation_id):
http_connection = rest.build_http_connection(snow_account)
url = self._get_incident_url(snow_account["url"], correlation_id)
try:
resp, content = http_connection.request(url)
_LOGGER.info("Got response content %s from %s" % (content, url))
response_as_json = json.loads(content)
except Exception:
msg = ("Failed to get incident for correlation id '%s', "
"reason=%s") % (correlation_id, traceback.format_exc())
_LOGGER.error(msg)
raise Exception(msg)
else:
if resp.status not in (200, 201):
msg = ("Failed to get incident for correlation id '%s', "
"code=%s, reason=%s") % (correlation_id, resp.status,
resp.reason)
_LOGGER.error(msg)
raise Exception(msg)
return response_as_json, url
def verify_user_pass(defaults):
_LOGGER.info("Verify username and password.")
url = defaults["url"]
if not url.startswith("https://"):
url = "https://{}".format(url)
uri = ("{}/incident.do?JSONv2&sysparm_query="
"sys_updated_on>=2000-01-01+00:00:00&sysparm_record_count=1")
url = uri.format(url)
http = rest.build_http_connection(defaults)
try:
resp, content = http.request(url)
except Exception:
msg = ("Failed to verify ServiceNow username and password, "
"reason={}".format(traceback.format_exc()))
_LOGGER.error(msg)
raise Exception(msg)
else:
if resp.status not in (200, 201):
msg = ("Failed to verify ServcieNow username and password, "
"code={}, reason={}").format(resp.status, resp.reason)
_LOGGER.error(msg)
raise Exception(msg)