def create_feedback(sms_dict, phone_number, email, name, dealer_email, with_detail=False):
''' Save the feedback or complain from SA and sends SMS for successfully receive '''
manager_obj = User.objects.get(groups__name=Roles.SDMANAGERS)
try:
servicedesk_user = create_servicedesk_user(name, phone_number, email)
if with_detail:
gladminds_feedback_object = models.Feedback(reporter=servicedesk_user,
type=sms_dict['type'],
summary=sms_dict['summary'], description=sms_dict['description'],
status="Open", created_date=datetime.datetime.now()
)
else:
gladminds_feedback_object = models.Feedback(reporter=servicedesk_user,
message=sms_dict['message'], status="Open",
created_date=datetime.datetime.now()
)
gladminds_feedback_object.save()
if sms_dict['file_location']:
file_obj = sms_dict['file_location']
filename_prefix = gladminds_feedback_object.id
filename_suffix = str(uuid.uuid4())
ext = file_obj.name.split('.')[-1]
file_obj.name = 'GM'+str(filename_prefix)+'_'+'_'+filename_suffix+'.'+ext
destination = settings.SDFILE_DIR.format(settings.ENV)
bucket = settings.SDFILE_BUCKET
path = utils.upload_file(destination, bucket, file_obj, logger_msg="SDFile")
gladminds_feedback_object.file_location = path
gladminds_feedback_object.save()
message = templates.get_template('SEND_RCV_FEEDBACK').format(type=gladminds_feedback_object.type)
except Exception as ex:
LOG.error(ex)
message = templates.get_template('SEND_INVALID_MESSAGE')
finally:
LOG.info("Send complain message received successfully with %s" % message)
if phone_number:
phone_number = utils.get_phone_number_format(phone_number)
sms_log(settings.BRAND, receiver=phone_number, action=AUDIT_ACTION, message=message)
send_job_to_queue(send_servicedesk_feedback_detail, {"phone_number":phone_number, "message":message, "sms_client":settings.SMS_CLIENT})
if dealer_email:
context = utils.create_context('FEEDBACK_DETAIL_TO_DEALER', gladminds_feedback_object)
send_dealer_feedback(context, dealer_email)
context = utils.create_context('FEEDBACK_DETAIL_TO_ADIM', gladminds_feedback_object)
send_feedback_received(context, manager_obj.email)
context = utils.create_context('FEEDBACK_CONFIRMATION', gladminds_feedback_object)
send_servicedesk_feedback(context, get_reporter_details(gladminds_feedback_object.reporter, "email"))
return {'status': True, 'message': message}
def create_feedback(sms_dict, phone_number, email, name, dealer_email, user, with_detail=False):
''' Save the feedback or complain from SA and sends SMS for successfully receive '''
manager_obj = User.objects.get(groups__name=Roles.SDMANAGERS)
try:
servicedesk_user = create_servicedesk_user(name, phone_number, email)
sub_category = get_model('DepartmentSubCategories').objects.get(id=sms_dict['sub-department'])
if json.loads(sms_dict['sub-department-assignee']):
sub_department_assignee = get_model('ServiceDeskUser').objects.filter(id=sms_dict['sub-department-assignee'])
else:
sub_department_assignee = ''
if len(sub_department_assignee)>0:
gladminds_feedback_object = get_model('Feedback')(reporter=servicedesk_user,
type=sms_dict['type'],
summary=sms_dict['summary'], description=sms_dict['description'],
status="Open", created_date=datetime.datetime.now(), priority=sms_dict['priority'],
sub_department = sub_category, assignee=sub_department_assignee[0]
)
else:
gladminds_feedback_object = get_model('Feedback')(reporter=servicedesk_user,
type=sms_dict['type'],
summary=sms_dict['summary'], description=sms_dict['description'],
status="Open", created_date=datetime.datetime.now(), priority=sms_dict['priority'],
sub_department = sub_category
)
gladminds_feedback_object.save(using=settings.BRAND)
update_feedback_activities(gladminds_feedback_object, SDActions.STATUS, None,
gladminds_feedback_object.status, user)
if gladminds_feedback_object.assignee:
date = set_due_date(sms_dict['priority'], gladminds_feedback_object)
gladminds_feedback_object.due_date = date['due_date']
gladminds_feedback_object.reminder_date = date['reminder_date']
gladminds_feedback_object.save(using=settings.BRAND)
if sms_dict['file_location']:
file_obj = sms_dict['file_location']
filename_prefix = gladminds_feedback_object.id
filename_suffix = str(uuid.uuid4())
ext = file_obj.name.split('.')[-1]
file_obj.name = 'GM'+str(filename_prefix)+'_'+'_'+filename_suffix+'.'+ext
destination = settings.SDFILE_DIR.format(settings.ENV)
bucket = settings.SDFILE_BUCKET
path = utils.upload_file(destination, bucket, file_obj, logger_msg="SDFile")
gladminds_feedback_object.file_location = path
gladminds_feedback_object.save(using=settings.BRAND)
message = templates.get_template('SEND_RCV_FEEDBACK').format(type="feedback")
except Exception as ex:
LOG.error(ex)
message = templates.get_template('SEND_INVALID_MESSAGE')
finally:
LOG.info("Send complain message received successfully with %s" % message)
if phone_number:
phone_number = utils.get_phone_number_format(phone_number)
sms_log(settings.BRAND, receiver=phone_number, action=AUDIT_ACTION, message=message)
LOG.info("[create_feedback]: {0}".format(settings.SMS_CLIENT))
send_job_to_queue(send_servicedesk_feedback_detail, {"phone_number":phone_number, "message":message, "sms_client":settings.SMS_CLIENT})
if dealer_email:
context = utils.create_context('FEEDBACK_DETAIL_TO_DEALER', gladminds_feedback_object)
send_dealer_feedback(context, dealer_email)
context = utils.create_context('FEEDBACK_DETAIL_TO_ADIM', gladminds_feedback_object)
send_feedback_received(context, manager_obj.email)
context = utils.create_context('FEEDBACK_CONFIRMATION', gladminds_feedback_object)
send_servicedesk_feedback(context, get_reporter_details(gladminds_feedback_object.reporter, "email"))
return {'status': True, 'message': message}