def daily_tips_action(event):
recipient_id = event['sender']['id']
options = [(Payloads.YES.value, "Great! Hook me up!"),
(Payloads.NO.value, "I'm already a pro!")]
facebook_requests.post_button_list(recipient_id,
constants.TIP_EACH_MORNING,
Payloads.NEW, options)
def social_networks_action(event):
"""
Handles the postback from when the user answers that they want to learn more about social.
:param event: JSON containing information about the interaction.
"""
recipient_id = event['sender']['id']
options = [(x.id, x.display_text) for x in SocialNetwork.query.all()]
facebook_requests.post_button_list(recipient_id, constants.WHAT_NETWORK,
Payloads.LEARNING, options)
def stop_tips_action(event):
"""
Handles the postback from when the user says they want to stop the daily tips.
:param event: JSON containing information about the interaction.
"""
recipient_id = event['sender']['id']
options = [(Payloads.YES.value, "Yes"), (Payloads.NO.value, "No")]
facebook_requests.post_button_list(recipient_id,
constants.ARE_YOU_SURE_STOP_TIPS,
Payloads.WIT_STOP_TIPS, options)
def assumed_support_request_action(event):
"""
Handles the postback from Wit when it's been assumed the user needs support.
:param event: JSON containing information about the interaction.
"""
recipient_id = event['sender']['id']
options = [(Payloads.SUPPORT.value, "Message Support"),
(Payloads.HELP.value, "Help Articles"),
(Payloads.SOCIAL.value, "Keep learning!")]
facebook_requests.post_button_list(recipient_id,
constants.YOU_MIGHT_NEED_SUPPORT,
Payloads.WIT_SUPPORT_OR_LEARN, options)
def handle_failed_interpretation(event):
"""
Handles the case when the NLP algorithm failed to interpret the user's message
:param event: JSON containing information about the interaction.
"""
recipient_id = event['sender']['id']
options = [(Payloads.SOCIAL.value, "Teach me!"),
(Payloads.SUPPORT.value, "Speak to Support"),
(Payloads.DONE.value, "Done for today")]
facebook_requests.post_image(recipient_id, constants.THINKING_OWLY_GIF)
facebook_requests.post_button_list(recipient_id, constants.BEYOND_ME,
Payloads.FAILED_INTERPRET, options)
def networks_for_objective_action(fb_id, objective):
"""
Sends a list of networks to the user for a given learning objective.
:param fb_id: Facebook user ID
:param objective: The display_text of the desired learning objective
"""
text = constants.I_CAN_TEACH_ABOUT_OBJECTIVE % objective
networks = SocialNetwork.query.all()
objective_text = LearningObjective.query.filter_by(
display_text=objective).first().display_text
options = [("%s_%s" % (x.id, objective_text), x.display_text)
for x in networks]
facebook_requests.post_button_list(fb_id, text, Payloads.WIT_ARTICLE_LINKS,
options)
def recent_ticket_question_action(event):
"""
Handles the situation where the user has had their ticket 'solved' but not yet 'closed'.
:param event: JSON containing information about the interaction.
"""
recipient_id = event['sender']['id']
options = [(Payloads.ADD_TO_TICKET.value, "Add Details"),
(Payloads.NEW.value, "New Issue"),
(Payloads.LEARNING.value, "Start Learning!")]
facebook_requests.post_button_list(recipient_id, constants.RECENTLY_SOLVED,
Payloads.RECENTLY_SOLVED_TICKET,
options)
redis_store.set(recipient_id,
SessionStates.REPLYING_TO_RECENT_TICKET_QUESTION.value)
def get_started_action(event):
"""
Handles the postback from when a user taps on 'Get Started'.
:param event: JSON containing information about the interaction.
"""
recipient_id = event['sender']['id']
facebook_requests.post_text(recipient_id, constants.HI_THERE_IM_OWLY)
facebook_requests.post_image(recipient_id, constants.OWLY_WAVING_GIF)
options = [(Payloads.ASK_TIPS.value, "Teach me!"),
(Payloads.SUPPORT.value, "Support please!")]
facebook_requests.post_button_list(recipient_id,
constants.WANT_TO_LEARN_OR_SUPPORT,
Payloads.SOCIAL_OR_SUPPORT, options)
def short_intro_action(event):
"""
Assume user has already seen the intro options about scheduled messages, and skip that part.
:param event: JSON containing information about the interaction.
"""
recipient_id = event['sender']['id']
facebook_requests.post_text(recipient_id, constants.HI_THERE_IM_OWLY)
facebook_requests.post_image(recipient_id, constants.OWLY_WAVING_GIF)
options = [(Payloads.SOCIAL.value, "Teach me!"),
(Payloads.SUPPORT.value, "Support please!")]
facebook_requests.post_image(recipient_id,
constants.WAVING_QUESTION_MARKS_GIF)
facebook_requests.post_button_list(recipient_id,
constants.WANT_TO_LEARN_OR_SUPPORT,
Payloads.SOCIAL_OR_SUPPORT, options)
def send_objectives_helper(recipient_id, text, network):
"""
Helper method used to send learning objectives to the user.
:param recipient_id: ID of the Facebook user
:param text: Text to be sent along with the options
:param network: SocialNetwork object that the options should be retrieved for
"""
objectives = get_unselected_objectives(network, recipient_id)
if not objectives:
# No more learning objectives to show in this scenario, so update the text
text = constants.ANYTHING_ELSE_TODAY
objective_options = [(x.id, x.display_text) for x in objectives]
options = objective_options + [(Payloads.SWITCH.value, "Switch Networks"),
(Payloads.DONE.value, "I'm done!")]
facebook_requests.post_button_list(recipient_id, text,
Payloads.ARTICLE_LINKS, options)
def new_to_hootsuite_action(event):
"""
Handles the postback from when the user answers whether or not they want daily tips.
:param event: JSON containing information about the interaction.
"""
recipient_id = event['sender']['id']
payload = trim_payload(full_str=event["postback"]["payload"],
payload=Payloads.NEW)
if payload == Payloads.YES.value:
scheduled_message, existed = ScheduledMessage.get_or_create(
search_key={"facebook_id": recipient_id},
facebook_id=recipient_id,
topic="daily_social_tips")
if existed:
text = constants.CURRENTLY_RECEIVING_TIPS_ON_DAY % scheduled_message.next_day_to_send
options = [(Payloads.YES.value, "Yes please!"),
(Payloads.NO.value, "No thanks!")]
facebook_requests.post_button_list(
recipient_id, text, Payloads.RESTART_SCHEDULED_MESSAGES,
options)
return
else:
facebook_requests.post_text(recipient_id,
constants.EXPECT_TIP_EACH_WEEKDAY)
else:
facebook_requests.post_text(recipient_id,
constants.STEP_FURTHER_GET_CERTIFIED)
facebook_requests.post_generic_template(
recipient_id, "Hootsuite Pro Certification",
"https://hootsuite.com/uploads/images/stock/Chatbot-Daily-Icons-Hoot-Pro.png",
"https://education.hootsuite.com/enroll/20308?coupon=H00tB0tPlatform"
)
social_networks_action(event)